Docs

Kore.ai Widget SDK Tutorial

This tutorial is an end-to-end walkthrough for setting up and running an instance of the Kore.ai Bots Web SDK to host widgets for presenting information from your bots and enabling interaction with your bots. Widget SDK Overview There are two ways to host the Kore.ai Widget SDK: co-host them along…

Adding the Widget SDK Channel

The Widgets SDK channel allows you to host widgets for presenting information from your assistant and enabling interaction with end-users. To add the Widget SDK Channel, you must first register, or create an app in the XO Platform. When you create an app, you are provisioning credentials for your application…

How to Configure Panels & Widgets

In this How-To, we will explore a scenario in a Banking Bot, where with just one click user can view his/her account details. We will see how Widgets can be used to trigger Dialog Tasks and display appropriate messages and how Panel can be used to hold these Widgets. We…

Storyboard Overview

Visualizing how end-users are expected to interact with the bots is an essential exercise in building successful Virtual Assistants. This helps you design engaging conversations and simplifies the communication between business users, conversation designers, language experts, and bot developers. The Storyboard is a primary functionality that allows you to visualize…

Adding the WhatsApp Business Messaging Channel

Adding the WhatsApp Channel using Infobip Application To complete this procedure, you must already have an Infobip account. This is one of the messaging providers for enabling WhatsApp Business Messaging on the Kore Platform. Steps to configure Infobip: Login to the Infobip developer portal. On the left navigation menu, click…

Get Admin Console Audit Logs API

To retrieve the audit logs from Bot Admin Console Note: This feature was introduced in ver7.2 of the platform. Method GET Endpoint https://{{host}}/api/public/auditlogs? size=50&offset=0&fromDate={{timestamp}}&toDate={{timestamp}}&fetchAfter={{AuditLogId}} Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Not Applicable Admin Console: Logs > Admin Console Audit…

Building a Knowledge Graph

This article helps to quickly build and understand the working of a Knowledge Graph for your bot. It shows how to convert an FAQ into ontology, add tags, use terms, add alternate questions, synonyms, tags, and traits. For the implementation details, refer here. Throughout this example we will be dealing…

Using Patterns for Intents & Entities

Using patterns can help to improve NLP interpreter accuracy. In this document, we will elaborate on the various pattern syntax and how they can be used in intent detection and entity extraction. Things to Remember: Patterns are to be used as a last resort, only for cases where ML engine…

Get Dashboard Widget Data

To retrieve the data associated with custom widgets and the reports of a bot. Method GET Endpoint https://{{host}}/api/public/bot/{{BotID}}/dashboard/ {{dashboardName}}/widget/{{widgetName}}?startDate={{startDate}}&endDate={{endDate}}&limit=-1 Note: A POST API call is now supported to include the additional filters for querying the data. See Custom Dashboard Filters to know more about additional filters. Content Type application/json Authorization…

koreUtil Libraries

koreUtil libraries provide pre-written JavaScript functions which makes common or complex tasks easy to implement. These libraries often target specific tasks such as setting up recurring rules for calendar, parsing and manipulation of dates, conversion of dates between timezone, tools to simplify programming with strings, numbers, arrays, functions and objects…