Docs

Adding the Google Assistant channel

Important: The Google Assistant Conversational Actions will be sunsetted on June 13, 2023. For details, see Conversational Actions sunset. Requirements Google Assistant as a channel should ideally be enabled for VAs that are specifically built to work on voice-based channels. Ensure to review the following before you enable Google Assistant…

Data Insert (Bulk) API

Used to insert bulk data into Data Table. Method POST Endpoint https://{{host}}/api/public/tables/{{tableName}}/bulk Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. App Access Write access to the Data Table from the Data Definition in DaaS. For more information, see app assignment for accessing the data…

Configuring Digital Forms

In this How-To, we will explore a scenario in a Banking Bot, where the user can create an additional account. We will see how Digital Forms can be used to gather all the required information from the user and create the account. For details on what Digital Forms are and…

Bots Platform v7.2

This section contains major and minor release information for the Kore.ai Bots Platform v7.2 released on Feb 8, 2020. New Features Widgets & Panels Enhance your bots to proactively present relevant information to your end-users using interactive widgets. End-users can view the widgets either on mobile devices or on the…

Adding the WeChat Channel

To set up WeChat as a channel, you need to register for a WeChat Official Account. You also need to enable webhook integrations for the XO Platform to send and receive messages. Please refer to the WeChat Official Accounts Registration Process for more information. For development purposes, you may also…

Training a Universal Bot

You can train a Universal Bot to guide it to the most relevant link bot(s) from which the intents are to be identified. You can use a combination of Invocation Phrases and Training Utterances to define the Bot Identification Training. Training a Universal Bot is essential for the following reasons:…

Creating a Universal Bot – older version

This document is for creating Universal Bots using an older version (pre-ver7.3 of the platform) This version is deprecated and will soon be discontinued, you are advised to upgrade to the latest version. The older version has the following limitations: There are performance issues if the number of linked bots…

Enabling Agent Transfer API

This API is used to configure the Botkit Url, App, and events. Note: To use this API, app needs the XO Platform API scope of BotKit. Syntax: PUT https://{{host}}/api/public/bot/{{BotID}}/sdkSubscription Query Parameters Parameter Description host Environment URL, for example, https://bots.kore.ai BotID Bot ID or Stream ID. You can access it from…

Configuring BotKit API

To configuring the Botkit Url, App, and events. To use this API, app needs the Bot Builder API scope of BotKit. PUT https://{{host}}/api/public/bot/{{BotID}}/sdkSubscription Query Parameters Parameter Description host Environment URL, for example, https://bots.kore.ai BotID Bot ID or Stream ID. You can access it from the General Settings page of the…

Sub-Intent Scoping Using Node Groups

Node groups are primarily used for defining a group of nodes and representing them on the dialog canvas. Note that it is not a part of the dialog flow. Node groups can be used to improve the user experience with follow-ups, digressions, and amending entity values. For a use case…