Virtual Assistants

Conversation Insights

Once a virtual assistant is published, it is important to understand and analyze the performance. Kore.ai platform provides various dashboards and one of them being NLP Insights that captures details like Intent Found, Intent Not Found, Unhandled Utterances, etc. However, to categorize the utterances as True Positives (TP), True Negatives…

Language Updation API

To update for an existing language’s configuration for a virtual assistant. Method PUT Endpoint https://{{host}}/api/{{version-Id}}/public/bot/{{botId}}/language Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management Path Parameters Parameter Description Mandate host The…

Disable an Existing Language API

To disable an existing language for a virtual assistant. Method POST Endpoint https://{{host}}/api/{{version-Id}}/public/bot/{{botId}}/language/status Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management Path Parameters Parameter Description Mandate host The environment…

Enable an Existing Language API

To enable an existing language for a virtual assistant. Method POST Endpoint https://{{host}}/api/{{version-Id}}/public/bot/{{botId}}/language/status Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management Path Parameters Parameter Description Mandate host The environment…

Add and Enable a New Language API

To initiate the addition and enablement of a new language for a virtual assistant. Method POST Endpoint https://{{host}}/api/1.1/public/bot/{{botId}}/language Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management Path Parameters Parameter Required Description host…

Feedback Survey API

To fetch the feedback survey scores provided by the user in the conversation with a virtual assistant and push the data for visualization on the Feedback Analytics module using the Survey Type and Survey Name. Method POST Endpoint https://{{host}}/api/public/bot/{{BotID}}/saveFeedback Content Type application/json Authorization auth: {{JWT}} See How to…

Adding the Google Business Messaging Channel

Modern business applications require agent integrations on web/mobile devices to enable seamless customer communication via SMS/chats. The Kore.ai XO Platform now helps you create rich and asynchronous messaging experiences within apps and during calls through the GBM channel enablement. This feature helps seamlessly integrate real-time business agents to Virtual Assistants…

Multiple Phone Numbers Support in the WhatsApp Channel

The platform now supports virtual assistant responses via WhatsApp to the incoming messages for Infobip from multiple phone numbers. The virtual assistant responds only to all the relevant source phone numbers rather than a universal number. Important: The user can add a maximum of 20 phone numbers to the list…

Feedback Survey

The Kore.ai XO Platform allows you to design and create feedback surveys for products, services, and overall experiences using out-of-the-box templates on the web and mobile channels. You can configure a Virtual Assistant to launch these surveys at a certain point in a conversation or at the end of a…

Create an ‘Update Booking’ Task

This document is part of the documentation that shows you the steps in creating a sample Travel Planning Assistant. Assistant Capabilities The assistant we build will perform basic travel booking tasks, as follows: Check the status of a flight, based on the flight number provided by the user, as seen…