Virtual Assistants

Adding the Skype Channel

To add the Skype channel to your bot, you need a developer Microsoft Bot Framework account to configure the connection between Skype and Kore.ai. Adding the Skype channel to your Kore.ai bot is a three-step process to allow end-users to interact with your bot. To add the Skype channel to…

Dialog Tasks Overview

Dialog Tasks represent a core component of the XO Platform. Together with the Conversation Designer, it is an essential tool in building conversations that are connected to your business logic. Each task is composed of interlinked nodes that help retrieve information, perform actions, connect with external apps, send messages to…

Adding the Twitter Channel

To set up Twitter as a channel, you must associate the bot with a Twitter account, define a Twitter app, and enable the integration. To add Twitter as a channel, follow the below steps: Create Twitter App - Log in to Twitter. In Twitter App Management Console, create an app…

Publishing your Bot

End users can interact with a VA only when it is published. The Kore.ai Experience Optimization Platform provides a publishing flow to allow administrators to review new VAs and updates before they are made available to end users. The publishing workflow applies to any component that impacts the end user.…

Adding the Cisco Webex Teams

To add the Cisco Webex Teams (formerly Cisco Webex) channel to your VA, the developer must create a dedicated VA app and an integration app in Cisco Webex Teams. Adding the Cisco Webex Teams channel to your Kore.ai VA is a four-step process to allow end-users to interact with it…

Utterance Testing

To make sure your assistant responds to user utterances with related tasks, it is important that you test it with a variety of user inputs. Evaluating a VA with a large sample of expected user inputs not only provides insights into its responses but also gives you a great opportunity…

The Machine Learning Engine

Developers need to provide sample utterances for each intent (task) the assistant needs to identify, to train the machine learning model. The Kore.ai XO Platform Machine Learning (ML) engine will build a model that will try to map a user utterance to one of the VA’s intents. Kore.ai’s XO Platform…

Adding the Twilio SMS Channel

To add Twilio SMS as a channel, you must set up a Programmable SMS app, define the messaging service, and associate the bot with a Twilio Phone Number. When you add the Twilio channel to your bot, end-users for your bot can interact with your bot using text messages. To…

Adding the Kore Channel

Adding the Kore channel to your assistant allows end-users to interact with it using the Kore Messaging application available as a web, desktop, or mobile client. To add the Kore channel, follow the below steps: Select the assistant that you want to add the Kore Messaging channel to. On the…

Adding the Email Channel

When you add the email channel to your VA, the XO Platform automatically generates the email address for end users to communicate with your assistant. By default, the email address syntax is < bot name >@bots.kore.com. For example, customer-support@bots.kore.com. Optionally, you can add a custom name, such as my-bot@bots.kore.com. Note:…