Virtual Assistants

Introduction to LLM and Generative AI

The Kore.ai XO Platform helps enhance your bot development process and enrich end-user conversational experiences by integrating pre-built (OpenAI, Azure OpenAI, Anthropic) or custom models in the backend. In addition to the out-of-box integration with pre-built models, the Platform supports the bring-your-own (BYO) model framework to integrate with externally hosted…

Adding Genesys Cloud CX Messaging as a Channel

The Kore.ai XO Platform allows you to add Genesys Cloud CX Messaging as a messaging channel for your Virtual Assistants (VAs). Genesys Cloud CX Messaging integration helps instantly share your ideas with people inside your organization with the persistent chat history feature to start a conversation with your colleagues and…

Manage FAQs

FAQs allow you to add question-answer sets to your Knowledge Graph and map them to related ontology terms. This feature improves intent recognition and increases the performance of your VA. Note: There is a limit of 50k FAQs over 20k nodes to avoid performance issues. Notes on the Few-Shot Knowledge…

10.x Release Notes

This document provides information on the various releases and the corresponding feature updates and enhancements introduced in version 10.x of the platform. v10.0.5 April 1, 2023 Patch Release This update includes bug fixes and feature enhancements. Feature Enhancement Leverage Generative AI to Rephrase Bot Responses You can now leverage Generative…

Answer from Documents (Beta)

The Answer from Documents feature helps answer end-user queries from unstructured PDF documents without the need to extract individual FAQs and train them. This feature leverages a Large Language Model (LLM) and Generative AI models from OpenAI or Azure OpenAI integration to generate answers by processing uploaded documents and user…

Knowledge AI

The XO Platform’s Knowledge AI lets you use FAQs and unstructured documents to improve intent identification for user queries. This feature includes two modules – Knowledge Graph (Ontology-based and Few-Shot) and Answer from Documents. Knowledge Graph The Knowledge Graph (KG) lets you turn static FAQ text into an intelligent, personalized…

Manage Data Tables and Views in Admin Console

The Kore.ai XO Platform now allows an administrator to view all data tables and views in the workspace. An administrator can also change the ownership of the data tables and views. View Data Tables and Change Ownership As an administrator you can view all data tables in the workspace. To…

Data Tables and Views

Introduction The Kore.ai XO Platform allows virtual assistant designers to view and manage the data mappings for tables and views using the Service Node in the data service. This helps improve the virtual assistant’s performance by ensuring the correct values are mapped and used when viewing or updating details in…

Flow Health

Introduction The Flow Health dashboard summarizes how well the flows of Virtual Assistant (VA) are performing and shows the coverage of intents and transitions in the bot definition. The Flow Health dashboard displays the overall pass or fail percentage of test cases with options to view the transitions coverage. The…

Glossary

The following list provides definitions of commonly used terms in conversation testing. Dynamic Text Marking The dynamic text annotation feature allows you to annotate a section of the text. During test execution, the annotated portion of the text is ignored by the platform for text assertion. To know more, see…