Virtual Assistants

NLP Settings and Guidelines

This article provides you with some essential guidelines to help you optimize your workflow with the XO Platform’s NLP, and thus improve your VA’s performance. For this purpose, we also recommend that you read NLP Overview and Optimizing NLP. Intent Naming Guidelines Follow the below guidelines when naming your task…

NLP Insights

The NLP Insights feature helps you gain in-depth insights into the analytics data and assess your virtual assistant’s performance in identifying and executing tasks. You can improve your VA’s performance based on the insights. The Analyze > NLP Insights page shows the specific information in the following sections: Intent Found:…

Natural Language Processing (NLP)

Prerequisites Key NLP concepts such as utterance, intent, or dialog task are discussed in the Virtual Assistants Overview. Introduction Conversational VAs are all about enabling a machine to have natural conversations with users. The key for a conversational VA to understand human interactions lies in its ability to identify the…

IVR Integration

Interactive Voice Response (IVR) systems are preferred in many leading organizations to automate customer interactions. However, if you are using an IVR system, you may often encounter the following two issues: Non-Intuitive Interface: IVR systems do not simply let the customers state their needs, they make the users go through…

Adding WebHook as a channel

Webhook channel provides a generic integration framework to connect your virtual assistant with any external communication systems. Kore.ai XO Platform provides standard request and response APIs to send and receive messages in text format. The end user’s input through a voice, keypad, or any other means must be converted to…

Adding Glip by RingCentral as a Channel

The Kore.ai XO Platform now allows you to add Glip by RingCentral as a messaging channel to your Virtual Assistants (VAs). With the Glip integration, you can achieve the following: Configure the Glip Sandbox account for testing the integration. Set up the REST API and the authorization flow for events…

Mobile SDK Push Notification

Kore.ai supports sending push notifications to mobile devices over the Mobile SDK channel. Kore mobile SDKs get embedded with the native host mobile application, which is responsible for managing push notification subscriptions with an APNS and GCM provider. The Host Mobile application server needs to host a webhook to receive…

Adding the Amazon Alexa Channel

The Kore.ai XO Platform supports the integration of Virtual Assistants (VA) into the Amazon Alexa Channel. Ensure you have an Amazon Developer account for this configuration. Additionally, Amazon Alexa should be enabled for VAs built for voice-based channels. To accomplish the channel enablement, you must do the following: First, update…

Adding the Twilio Voice Channel

To add Twilio Voice as a channel to your Kore.ai assistant, you must get a Twilio phone number and set up a webhook integration to communicate with the VA. Adding the Twilio Voice channel to your Kore.ai VA allows end users to interact with it using their Important Notes Twilio…

Adding the Cisco Jabber Channel

Cisco Jabber is a platform that offers multiple communication methods, and which you can integrate with the assistants built with the Kore.ai XO Platform. Adding the Jabber channel to your Kore.ai VA allows end-users to interact with it using their Jabber accounts. This article shows you how to add it…