Virtual Assistants

Event Based Bot Actions

Events are triggered when specific actions occur during conversation with the Virtual Assistant or when specific events are triggered on any active channels. For example, when a user clicks the Get Started button to initiate a chat with your FB Messenger VA, it triggers the Facebook Welcome event. You can…

Implementing Custom Authentication

You can implement custom authentication for your VA by providing a URL from the service node to an external application that manages the authentication. The platform provides the necessary functionality to handle successful and failed authentication scenarios and manage the corresponding task flows. Implementing custom authentication involves the following steps:…

Knowledge Extraction

The Knowledge Graph Extraction service enables you to effortlessly move your enterprise’s existing Frequently Asked Questions (FAQ content) into a Knowledge Graph that trains your assistant based on these questions.. The feature supports the extraction of knowledge from unstructured content such as web pages and PDF documents as well as…

Bot Variables Export API

Exports global and content variables from a bot. To use this API, app needs the Bot Builder API scope of Export Variables. POST https://{{host}}/api/{{version}}/public/builder/stream/{{BotID}}/variables/export Query Parameters Parameter Description host Environment URL, for example, https://bots.kore.ai BotID Bot ID. You can access it from the General Settings page of the bot. Authorization…

Bot Variables Import API

To import global and content variables into the bot. Method POST Endpoint https://{{host}}/api/{{version}}/public/builder/bot/{{BotID}}/variables/import Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Import Variables Admin Console: Not Applicable Query Parameters Parameter Required Description host Required The environment URL. For example, https://bots.kore.ai…

Conversation History API (old)

Fetches the conversational messages between the bot and user in reverse chronological order. This API supports pagination. You can provide offset/skip and limit to get a certain number of messages at a time. Note: This API is currently accessible only if BotKit SDK or Agent Transfer is enabled for a…

Find Intent API

To fetch the intent recognition result and the scores from NLP and ML engines. Method POST Endpoint https://{{host}}/api/v1.1/rest/bot/{{BotID}}/findIntent?fetchConfiguredTasks=false Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Intent and Entity Detection Admin Console: Intent Identification > Intent and Entity Detection Path…

Using XO Platform APIs

The XO Platform allows you to develop Virtual Assistants using secured APIs. All key developer activities like creation, import and export, training, and publishing are available using these APIs. Key account management activities like managing XO Platform access, managing admin, and roles can also be performed via secured public APIs.…

Bot Functions

Bot Functions is a feature that uses a custom Script file that enables you to collate and manage reusable utility JavaScript functions that can be used by different tasks, nodes, and other elements. Once you upload a custom script file to the assistant, it reduces the redundant development efforts by…

Interruptions Management

Human conversations are characterized by twists and turns, and no two directions are ever the same. Natural conversations often tend to go beyond linear intent resolution paths defined in virtual assistants. Ideally, a user allows the VA to take an intent to its logical conclusion before initiating another, but that…