Virtual Assistants

Dynamic Conversations Features

The Dynamic Conversations features boost your virtual assistant’s performance with LLM-powered runtime features designed to streamline development and reduce time and effort. By default, all the features are disabled. To enable the feature, select the model and toggle the status to enable it. You can select another supported model for…

Kore.ai XO GPT Module

The new Kore.ai XO GPT Models module provides fine-tuned large language models optimized for enterprise conversational AI applications. These models have been evaluated and fine-tuned to be accurate, safe, and efficient for production deployment. Initial capabilities include Conversation Summarization and User Query Rephrasing. Additional models for features like Intent Resolution,…

Adding Nice inContact as a Channel

The Platform supports Nice inContact as a channel for integrating a virtual assistant with the NiceCXone Chat Automation platform for creating a rich and synchronous messaging experience for the end users. Types of Nice inContact Channel The Nice inContact as a Channel supports two chat interaction modes, DFO and Legacy…

Import Bot Functions API

This API allows you to import bot functions from a specified file. Method POST Endpoint https://{{host}}/api/public/bot/botId/import/botfunctions Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Not Applicable Admin Console: Bot Definition > Bot Import Query Parameters Parameter Required Description host Required The…

Get the Execution Status and Summary of a Test Suite API

To get the status of the Conversation Test Suite Execution request against a unique testSuiteId if the request is in progress, and provide the download link for the results file after the test execution is complete. Method GET Endpoint https://{{host}}/api/public/stream/:streamId/conversation/testsuite/:testSuiteName/:testRunId/status Content Type application/json Authorization auth: {{JWT}} See How to generate…

Execute a Test Suite API

To execute Conversation Test Suites and get results. This API only initiates the test process and returns the execution status and testRunId to track the execution status. Please look at the Conversation Test Suite Execution Status API for the results of the test. Method POST Endpoint https://{{host}}/api/public/stream/:streamId/conversation/testsuite/:testSuiteName/run Content Type application/json…

Delete a Test Suite API

To delete an existing conversation test suite. Method DELETE Endpoint https://{{host}}/api/public/stream/:streamId/conversation/testsuite Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Conversation Tests Management Admin Console: Conversation Tests Management Query Parameters Parameter Description Mandate host Environment URL. For example,https://bots.kore.ai Required StreamID The Stream…

Create (Import) a Test Suite API

To create a conversation test suite by importing the test cases from a given file. This API returns dsId, the ID to check the import status. Method POST Endpoint https://{{host}}/api/public/stream/:streamId/conversation/testsuite/import Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Conversation Tests Management…

Get the Creation Status of a Test Suite API

To get the creation/import request status of the Conversation Test Suite against a unique Import ID and provide the download link for the results file after the test execution is complete. Please refer to Create (Import) a Test Suite API to learn more. Method GET Endpoint https://{{host}}/api/public/stream/:streamId/conversation/testsuite/import/:dsId/status Content Type application/json…

Conversation Details and Summary API

To fetch the conversational details and conversation summary data between the bot and the user. This API supports pagination. You can specify skip and limit parameters to retrieve a certain number of messages at a time. Method POST Endpoint https://{{host}}/api/public/bot/{{botId}}/conversationDetails Content Type application/json Authorization auth: {{JWT}} API Scope Bot Builder:…