Virtual Assistants

Previous Releases

This section contains information on the previous releases of the Kore.ai Experience Optimization Platform. Version 10.0 released on January 21, 2023 Version 9.3 released on July 23, 2022 Version 9.2 released on Apr 10, 2022 Version 9.1 released on Oct 31, 2021 Version 9.0 released on Aug 14, 2021 Version…

Bot Administration

The Kore.ai Bots Admin Console is a one-stop destination to enroll and manage Kore.ai Bot users in your organization. To know more and work with Kore.ai Bot Admin Console, refer here. Accessing Admin Console You can also access the Bot Admin Console from the Bot Builder using the Got To Admin Console option. NOTE: These options are…

9.0.x Release Details

This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 9.0.x of the platform. v9.0 Aug 14th 2021 Major Release Following is a list of feature enhancements addressed in this release. Feature Enhancement Bot Builder Conversation Driven Dialog Building Using the…

Conversation-driven Dialog Builder

Conversation Builder is a new dialog task editor which allows you to design and build a dialog task using conversational elements. It leverages the features of Storyboard and the Flow-based Dialog Task Builder. While the Storyboard helps in designing and visualizing the user conversations, the bot needs to be developed…

Data as Service

Kore.ai’s Data offering lets you define Data Tables, Table Views, and manipulate them from your Virtual Assistant. You can also view the definition of the data table or table view assigned to the VA and provide correct data mappings based on the data types for the table columns. This section…

Taxonomy-based KG

The Kore.ai platform provides a Taxonomy-based model in the Knowledge Graph to enhance the path qualification. The default Knowledge Graph model works on a two-step model i.e. path qualification and followed by question matching. The path need not be fully qualified at all times. Even a partial path match (above…

Billing Sessions API

This API retrieves the list of individual billing sessions created for a bot so that you can review them for correctness and reconciliation. Method POST Endpoint https://{{host}}/api/public/bot/{{BotID}}/getBillingSessionsDetails For Bot Admin Console: https://{{host}}/api/public/getBillingSessionsDetails Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Billing Sessions…

8.1.x Release Details

This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 8.1.x of the platform. v8.1.10 May 29th 2021 Minor Release This update was mainly aimed at addressing some minor bugs. Following is a list of few updates. Feature Enhancement Bot Store…

Dialog Task – Legacy Builder

In a bid to improve useability and user experience, the dialog builder was given a makeover. You are given a choice to upgrade to the new builder or continue with the legacy builder, though we encourage you to go for the upgrade. This document deals with using the legacy dialog…

App Definition

You can define apps to securely access the data from data tables and data views. These apps can be used for: Accessing the data tables and views over public APIs; Accessing the export and import API for the definition of data tables and views. App definition includes entering the App Name…