Virtual Assistants

Conversations Dashboard

The Conversations Dashboard provides insights into how conversations are handled by your virtual assistant (VA). It shows how many conversations were successfully answered by the VA, how many were transferred to agents, and how many were incomplete. You can also view other metrics, such as the trend of conversation sessions,…

What’s New

Learn about the new features and enhancements included in v10.1 of Kore.ai Experience Optimization Platform, released on April 16, 2023. The v10.1 of the Kore.ai XO Platform focuses on leveraging the power of Large Language Models and Generative AI to enable enterprises to create intelligent conversational experiences. The release offers…

Adding Karix as a Channel

To integrate Karix to your WhatsApp Business Messaging channel and enable it for a bot, you’ll need to perform the following setup under the Configuration tab. NOTE: To complete this procedure, you must already have a Karix account. This is one of the messaging provider for enabling WhatsApp Business Messaging.…

Adding the IVR-AudioCodes Channel

You can connect your assistant to AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account. Step 1: Associate an App In the XO Platform, select the assistant that you want to add AudioCodes IVR to. Go to Deploy >…

Add the Syniverse Channel

To set up Syniverse as a channel, the developer needs to associate the bot with a Syniverse app, set up a subscription, and enable the delivery events for this app. This document explains the steps to add the Syniverse as a channel to your bot. Create an App To create…

Add RingCentral Engage as a Channel

To set up RingCentral Engage as a channel, you must complete the following steps: Add the Host URL Copy-paste the HOST URL from RingCentral Engage to the Kore.ai platform. Provide it in the Channels → RingCentral Engage → Config. Generate API Access Token Login to your RingCentral Engage developer account.…

Proactive Notifications API

Proactive Notifications allow enterprises to engage with their end users (customers or employees) by providing relevant and timely updates. Proactive notification includes: Nudge the employees to reset their password before it expires in certain days Remind users to submit expense reports. Inform customers about their order status. Other reminders which…

Proactive Notification Status API

To fetch the status of Proactive Notifications API. Method POST Endpoint https://{{host}}/api/public/bot/{{BotID}}/notify/status/{{requestId}} Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Proactive Messages Admin Console: Channel Management > Proactive Messages Path Parameters Parameter Description Mandate host The environment URL. For…

9.1.x Release Details

This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 9.1.x of the platform. v9.1.8 Feb 19th 2022 Patch Release This update was mainly aimed at addressing some minor bugs. Following is a list of few updates. Feature Enhancement Virtual Assistant…

Bot Publish Status – API

To fetch the publish status of the current bot or the last completed status request for the bot. To initiate the Publish API, refer here. Method GET Endpoint https://{{host}}/api/public/bot/{{BotID}}/publish/status Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Not Applicable Admin…