Channel Enablement

Adding the Telegram Channel

To add Telegram as a channel to your Kore.ai assistant, you must create a bot on the Telegram platform. Adding the Telegram channel to your Kore.ai VA allows end-users to interact with it using their Telegram account. You need a Telegram account to complete this procedure. To add the Telegram…

Adding the LINE Channel

To add the LINE channel to your Kore.ai bot, you must set up a webhook integration to configure the connection between LINE and Kore.ai. Adding the LINE channel to your Kore.ai assistant allows end-users to interact with it using their LINE accounts. To add the LINE channel to your bot,…

Adding the Skype for Business Channel

To set up Skype for Business as a channel, you must register a Bot Channel service in Azure and enable a webhook for the platform to receive messages. To enable Skype for Business, follow the below steps: Register a Bot Channel - Log in to the Azure portal and register…

Adding the Cisco Tropo Channel

Important Note:  Tropo has been discontinued and is now part of Webex. You can use this integration only if you already have a Tropo account that was active prior to discontinuation.  Proceed with the channel setup only if you have a live Tropo account. You can click here to check…

Adding the Microsoft Teams Channel

You can add Microsoft Teams as a delivery channel to your Kore.ai Virtual Assistant to allow it to interact with end-users using Microsoft Teams. Prerequisites Ensure you have an account with the Microsoft Bot Framework. Create a Bot Channel Service and register it in Azure. Enable a webhook for the…

Adding the Skype Channel

To add the Skype channel to your bot, you need a developer Microsoft Bot Framework account to configure the connection between Skype and Kore.ai. Adding the Skype channel to your Kore.ai bot is a three-step process to allow end-users to interact with your bot. To add the Skype channel to…

Adding the Twitter Channel

To set up Twitter as a channel, you must associate the bot with a Twitter account, define a Twitter app, and enable the integration. To add Twitter as a channel, follow the below steps: Create Twitter App - Log in to Twitter. In Twitter App Management Console, create an app…

Adding the Cisco Webex Teams

To add the Cisco Webex Teams (formerly Cisco Webex) channel to your VA, the developer must create a dedicated VA app and an integration app in Cisco Webex Teams. Adding the Cisco Webex Teams channel to your Kore.ai VA is a four-step process to allow end-users to interact with it…

Adding the Twilio SMS Channel

To add Twilio SMS as a channel, you must set up a Programmable SMS app, define the messaging service, and associate the bot with a Twilio Phone Number. When you add the Twilio channel to your bot, end-users for your bot can interact with your bot using text messages. To…

Adding the Kore Channel

Adding the Kore channel to your assistant allows end-users to interact with it using the Kore Messaging application available as a web, desktop, or mobile client. To add the Kore channel, follow the below steps: Select the assistant that you want to add the Kore Messaging channel to. On the…
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