Channel Enablement

To set up Syniverse as a channel, the developer needs to associate the bot with a Syniverse app, set up a subscription, and enable the delivery events for this app. This document explains the steps to add the Syniverse as a channel to your bot. Create an App To create…

To set up RingCentral Engage as a channel, you must complete the following steps: Add the Host URL Copy-paste the HOST URL from RingCentral Engage to the Kore.ai platform. Provide it in the Channels → RingCentral Engage → Config. Generate API Access Token Login to your RingCentral Engage developer account.…

This document elaborates the steps to provide support for Skype For Business Server (On-premises) for your virtual assistant. Prerequisites The following server must be installed On-premises: Skype for Business Server 2015 Configured Auto-Discovery Service Skype for Business (On-premises) channel is backed with Microsoft Unified Communications Web API (UCWA) – REST…

AudioCodes is a voice network provider with the ability to choose custom ASR and TTS engines. You can connect your bot to IVR-AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account for configuring the integration. Introduced in ver8.0 of…

Important: The Google Assistant Conversational Actions will be sunsetted on June 13, 2023. For details, see Conversational Actions sunset. Requirements Google Assistant as a channel should ideally be enabled for VAs that are specifically built to work on voice-based channels. Ensure to review the following before you enable Google Assistant…

To set up WeChat as a channel, you need to register for a WeChat Official Account. You also need to enable webhook integrations for the XO Platform to send and receive messages. Please refer to the WeChat Official Accounts Registration Process for more information. For development purposes, you may also…

Unblu is a Conversational Platform for Financial Services. To setup Unblu as a channel, you will need to create an External Integration bot in Unblu, create a ‘Named Area’ and map this Named Area to your Kore.ai assistant. Channel Integration Step 1: Create a Named Area Named Areas in Unblu…

The Widgets SDK channel allows you to host widgets for presenting information from your assistant and enabling interaction with end-users. To add the Widget SDK Channel, you must first register, or create an app in the XO Platform. When you create an app, you are provisioning credentials for your application…

Adding the WhatsApp Channel using Infobip Application To complete this procedure, you must already have an Infobip account. This is one of the messaging providers for enabling WhatsApp Business Messaging on the Kore Platform. Steps to configure Infobip: Login to the Infobip developer portal. On the left navigation menu, click…

This channel enablement flow is modified as per the changes implemented by Facebook post v7.2 of the product. To add the Workplace by Facebook channel to your assistant, you need a developer portal Facebook account to configure the connection between Facebook Workplace and Kore.ai. Kore.ai application must be authorized to send…