Channel Enablement

The Platform supports Nice inContact as a channel for integrating a virtual assistant with the NiceCXone Chat Automation platform for creating a rich and synchronous messaging experience for the end users. Types of Nice inContact Channel The Nice inContact as a Channel supports two chat interaction modes, DFO and Legacy…

Zoom Contact Center (ZCC) is an automation solution for enterprises to manage customer interactions across voice and chat channels. It enables chat automation through Asynchronous Webhook Integration. The Kore.ai XO Platform now supports the Zoom Contact Center channel to integrate virtual assistants for rich and asynchronous messaging experiences. This integration…

SmartAssist is a Kore.ai Contact Center Automation Solution. It helps enterprises manage their contact center infrastructure from the omnichannel interface, voice infrastructure, gateway, and live agent interactions, including agent assistance. Learn more. Applications built on SmartAssist use the Kore.ai XO Platform’s IVR-Audiocodes channel via the underlying voice gateway interface for…

The Kore.ai XO Platform allows you to add Genesys Cloud CX Messaging  as a messaging channel for your Virtual Assistants (VAs). Genesys Cloud CX Messaging integration helps instantly share your ideas with people inside your organization with the persistent chat history feature to start a conversation with your colleagues and…

Naver Works is the business messaging channel for Naver Corporation, a prominent internet services company in South Korea. The channel can be used by anyone with a screen similar to Naver/LINE service. It allows communication with users on the LINE service and the Naver Works users from other companies. The…

Modern business applications require agent integrations on web/mobile devices to enable seamless customer communication via SMS/chats. The Kore.ai XO Platform now helps you create rich and asynchronous messaging experiences within apps and during calls through the GBM channel enablement. This feature helps seamlessly integrate real-time business agents to Virtual Assistants…

The platform now supports virtual assistant responses via WhatsApp to the incoming messages for Infobip from multiple phone numbers. The virtual assistant responds only to all the relevant source phone numbers rather than a universal number. Important: The user can add a maximum of 20 phone numbers to the list…

Virtual Assistants built on the Kore.ai XO Platform can be deployed on the Sunshine Conversations platform. This channel integration supports conversations with virtual assistants and provides a seamless hand-off to agents on Zendesk. Authorizing the Kore.ai Integration to Sunshine Conversations To enable the integration, you need to provide authorization using…

To integrate Karix to your WhatsApp Business Messaging channel and enable it for a bot, you’ll need to perform the following setup under the Configuration tab. NOTE: To complete this procedure, you must already have a Karix account. This is one of the messaging provider for enabling WhatsApp Business Messaging.…

You can connect your assistant to AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account. Step 1: Associate an App In the XO Platform, select the assistant that you want to add AudioCodes IVR to. Go to Deploy >…