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Alert Task – OAuth v2

We have seen how an Alert task can be set up in the Kore.ai XO Platform  here. In this article, we will see how alert task authorization can be set up using the OAuth v2. How it Works  The Kore.ai application redirects the user to a login dialog at the…

Alert Task – OAuth v1

We have seen how an Alert task can be set up in the Kore.ai XO Platform  here. In this article , we will see how authorization for the alert tasks can be set up using the OAuth v1. How it Works  The Kore.ai application obtains an unauthorized request token from…

Alert Task – OAuth v2 Password Grant Type

We have seen how an Alert Task can be set up in the Kore.ai XO Platform here. In this article , we will see how authorization for the alert tasks can be set up using the OAuth v2 with password grant. General Setup OAuth v2 is the new version of…

Alert Task – Basic Auth

We have seen how an Alert task can be set up in Kore.ai virtual assistant platform here. In this section, we will see how basic authorization for the alert tasks can be set up. How it Works  When basic authorization is used for a task, the XO Platform automatically prompts…

System Commands

Conversation sessions are defined as an uninterrupted interaction between the assistant and the user. These sessions are used in multiple analytics dashboards in the XO Platform as well as the Admin Console. The Kore.ai XO Platform allows you to customize how these Conversation Sessions are to be created and closed.…

System Commands

Using system commands user can define the bot behavior to some extent. The following is the list of available commands To manage sessions You can terminate current task/intent using commands like “Terminate“, “End” etc. Any previous tasks that were on hold would be resumed. You can terminate all tasks/intents for…

Voice Call Properties

You can enable voice interaction with your virtual assistant, i.e., users can talk to the virtual assistant. For this, you need to enable one of the voice channels like IVR, Twilio, IVR-AudioCodes,SmartAssist Gateway, etc and publish the VA on those channels. There are some Voice Properties you can configure to…

Status Tracker

There are some jobs that are performed in the background, without distracting you from the bot builder UI like exporting the bot, training the bot, etc. You will get a notification once the task is complete. You can track the status from the Status Tracker at the bottom of the…

Status Tracker

There are some jobs that are performed in the background, without distracting you from the bot builder UI like exporting the bot, training the bot, etc. You will get a notification once the task is complete. You can track the status from the Status Tracker at the bottom of the…

Sub-Intent Scoping Using Node Groups

Node groups are primarily used for defining a group of nodes and representing them on the dialog canvas. Note that it is not a part of the dialog flow. Node groups can be used to improve the user experience with follow-ups, digressions, and amending entity values. For a use case…
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