The Kore.ai XO Platform offers flexible usage plans for launching virtual assistants. You can select a plan using our self-service model or reach out to us for a customized enterprise plan. The self-service model offers a free plan as well as a pay-as-you-go plan. The following are the available plans and their features:
Available Plans
Free Plan
The Free Plan is available only in the global instance (https://bots.kore.ai) of the Kore.ai Platform. This plan is ideal for learning the Platform, building a proof of concept, launching simple use cases, etc.
Standard Plan
The Standard Plan is available only in the global instance (https://bots.kore.ai) of the Kore.ai Platform. This plan is a pay-as-you-go plan with a User Request-based pricing model. A User Request is defined as any input from the user to the virtual assistant.
Enterprise Plan
The Enterprise Plan is available in all instances of the Kore.ai XO Platform (Global, EU, and JP). This plan is for enterprises with high volumes and enterprise administration needs. The usage is measured using a session-based model. 15 minutes of user interaction with the virtual assistant is defined as a session. A session can include any number of user inputs. You can reach out to us to subscribe to the Enterprise Plan.
Support Plans
- All published virtual assistants get Basic Support by default.
- You can choose to subscribe to a paid Standard Support plan for comprehensive support from Kore.ai experts.
- You can reach out to us from there (https://kore.ai/contact-us/) for upgrading to Enterprise Support.
Plan Limits
The Platform applies various limits and enforcements on the usage of the virtual assistant based on the plan associated with it.
|
Feature |
Free Plan |
Standard Plan |
Enterprise Plan |
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|---|---|---|---|---|---|---|
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PLAN DETAILS |
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Plan Type |
Request-based Model. Every user input is considered as a request. |
Request-based Model. Every user input is considered as a request. |
Session-based Model. 15 minutes of user interaction with the virtual assistant is defined as a session |
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Price Price per request or session. |
Free |
Pay-as-you-go model with $0.01 per request. |
Custom |
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Usage Limits The number of allowed requests or sessions. |
5,000 requests per month. The VA stops responding when the requests are exhausted for a month. |
As per credits in the account. |
Custom |
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CONVERSATION BUILDER |
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Topic Modeler Analyze agent transcripts to auto-identify intents, entities and flows. |
No |
No |
Yes |
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Storyboard / Conversation Designer Prototype and design multi-turn conversations. |
Yes |
Yes |
Yes |
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Dialog Builder Build multi-turn conversations with a low code approach. |
Yes |
Yes |
Yes |
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Dialog Tasks (Up to) Maximum dialog tasks allowed. |
200 |
200 |
Custom |
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Alert Tasks (Notification frequency) Deliver timely, relevant, and personalized information to users. |
Up to 500 notifications per hour |
Up to 500 notifications per hour |
Unlimited |
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Small Talk Engage users in casual conversations. |
Yes |
Yes |
Yes |
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Visual Experience Complement the conversational experience using visual forms and widgets to collect and present information. |
Yes |
Yes |
Yes |
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Topic Modeler Analyze agent transcripts to auto-identify intents, entities, and flows. |
No |
No |
Yes |
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KNOWLEDGE MANAGEMENT |
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Knowledge Extraction Extract FAQs from your existing documents like PDFs and webpages. |
Yes |
Yes |
Yes |
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Knowledge Graph Turn static FAQs into an intelligent, personalized conversational experience. |
Yes |
Yes |
Yes |
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FAQs (Up to) Maximum FAQs allowed. |
1,000 |
1,000 |
Custom |
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ADVANCED FEATURES |
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Multichannel Support Deploy on the preferred voice and text channels of users. |
All available channels |
All available channels |
All available channels |
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Multilingual Assistants Interact with the assistant in multiple languages. |
Yes |
Yes |
Yes |
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Universal Assistants Link multiple standard assistants to a Universal Virtual Assistant for enabling collaboration between teams and providing a unified experience for your customers. |
No |
No |
Yes |
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TRAINING AND INTELLIGENCE |
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Multi-Engine NLP Leverage the power of FM, KG and ML engines for better NLP accuracy. |
Yes |
Yes |
Yes |
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ML Training Models Experiment with various training models to get the best NLP accuracy. |
Standard |
Standard |
Advanced |
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Total Training Utterances (Up to) Utterances are the training data for the ML Models. |
10,000 |
10,000 |
Unlimited 50,000 |
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Conversational Intelligence Handle contextual intents, follow-ups and interruptions. |
Yes |
Yes |
Yes |
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Multi-intent Management Identify and follow up on multiple intents from a single user input. |
Yes |
Yes |
Yes |
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Entity Amendments Intelligent handling of amendments to entities anytime during the conversation. |
Yes |
Yes |
Yes |
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Sentiment Analysis Analyze the sentiment of the user and dynamically manage the conversations. |
Yes |
Yes |
Yes |
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TESTING & VALIDATION |
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Test Cases per Batch Test Suite (Up to) Measure the NLP accuracy by running automated tests. |
10,000 |
10,000 |
Custom |
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Test Cases for Conversation Testing (Up to) Test intent fulfillment by automating end-to-end conversational flows. |
10,000 |
10,000 |
Custom |
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Rate Limit for Batch Testing Maximum batch test executions allowed. |
10 per day |
10 per day |
Custom |
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Rate Limit for Conversation Testing Maximum conversation test executions allowed. |
10 per day |
10 per day |
Custom |
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IVR Sandbox Test end-to-end IVR experience using Kore.ai’s sandbox. |
Yes |
Yes |
Yes |
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INTEGRATIONS & DEPLOYMENTS |
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Service Orchestration Securely integrate with your business systems for authenticating users, transactions, and information exchange. |
Yes |
Yes |
Yes |
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Agent Transfer Seamlessly hand off the conversations to your live agents when predefined business rules are met. |
Yes |
Yes |
Yes |
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Platform SDK Build powerful extensions to the Platform using the SDK. |
Yes |
Yes |
Yes |
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Web and Mobile Clients Instantly launch your virtual assistants on web or mobile devices. Use the SDKs to embed them in your websites and mobile apps. |
Yes |
Yes |
Yes |
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Variables Automate the SDLC process using variables to define environment-specific values. |
Yes |
Yes |
Yes |
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Versions Create, store and restore versions of the assistant for promoting across different environments. |
20 |
20 |
Custom |
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Version Comparison Visually compare definition versions of the assistant to identify the changes made over time. |
Yes |
Yes |
Yes |
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INSIGHTS & ANALYTICS |
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Pre-built Conversation & NLP Analytics Evaluate the assistant’s performance using out of the box metrics. |
Yes |
Yes |
Yes |
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Custom KPIs & Analytics (Widgets) Create custom dashboards based on your business requirements. |
10 Widgets |
10 Widgets |
Unlimited |
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Analytics History Data retention and data viewing limits. |
3 Months |
3 Months |
Custom |
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ADMINISTRATION |
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Deployment Model Choose from On-prem, Hybrid & Cloud models for hosting the assistants. |
Cloud |
Cloud |
Cloud, Hybrid & On-Premises |
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SSO Single Sign-On authentication for your domain users. |
Yes |
Yes |
Yes |
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Data Retention Limit on user data retention. |
Standard |
Standard |
Advanced |
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Collaborators (per assistant) Invite team members for collaborative development. |
Unlimited |
Unlimited |
Unlimited |
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Access to Public APIs Design, build and monitor the assistants using APIs. |
Yes |
Yes |
Yes |
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AD Sync Sync and import key user info from your organization’s directory. |
No |
No |
Yes |
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Cloud Connector Connectors to establish secure communications through the firewall. |
No |
No |
Yes |
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STANDARD SUPPORT |
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Kore.ai Documentation Access all developer resources for the XO Platform |
Yes |
Yes |
Yes |
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Kore.ai Community Join the forum to learn, contribute and collaborate with AI/ML enthusiasts, NLP experts, and virtual assistant developers around the world |
Yes |
Yes |
Yes |
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Kore.ai Video Library Access tutorials and how-to guides from in-depth videos |
Yes |
Yes |
Yes |
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Kore.ai Academy Sign up for Kore.ai Academy to access in-depth training to become an expert on the Kore.ai XO Platform |
Yes |
Yes |
Yes |
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Email Support Access email support on weekdays from 8 am-5 pm with a 24-hour initial response time |
No |
Yes |
Yes |
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Incident Tickets Ability to create incidents and raise tickets with our support team |
No |
Yes |
Yes |
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ENHANCED SUPPORT |
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Price Price for our support plans |
Unavailable |
$1000 per month (Optional) |
Custom |
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Multi-Channel Support Get access to support from web, mobile, live chat, and more |
No |
Yes |
Yes |
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24/7 Quick Response Get access to 24/7 support and fast response from our support team |
No |
Yes |
Yes |
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Free Class Room Credits Receive credits on the Platform after completing our courses on Kore.ai Academy |
No |
Yes |
Yes |
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In-Product Live Chat Support Receive access to support directly within the app to ensure immediate response |
No |
Yes |
Yes |
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Priority Ticket Handling Receive priority support for your tickets |
No |
Yes |
Yes |
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Early Access to Product Roadmap Get access to product updates and forthcoming releases and learn about what’s coming next |
No |
Yes |
Yes |
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Technical Support Escalations Ability to escalate tickets for technical support ensuring faster response times |
No |
No |
Yes |
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Priority Issue Status Updates Receive real time and immediate updates on your status issues |
No |
No |
Yes |
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Priority Feature Requests Receive priority for requested features and product needs |
No |
No |
Yes |
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Dedicated Account Success Team Receive onboarding support, training hours, and continued premium support |
No |
No |
Yes |
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Assistant Publishing per Plan
You can publish assistants in Regular Accounts by choosing any of the available plans. Selecting a Usage Plan is required for publishing a virtual assistant. If you are in an Enterprise Account, you do not need to select a plan as the Platform automatically subscribes your assistant to the Enterprise Plan.
Publishing in the Free Plan
If the virtual assistant is published in the Free Plan, then the request will be instantly approved. You can see the available billing units from the Plan and Usage module.
Publishing in the Standard Plan
- You can publish the assistant in the Standard Plan by completing the payment as per the plan definition.
- You will be redirected to our payment gateway for completing the transaction
- Post successful payment processing, you will be redirected to the Platform
- You can see the available credits and the corresponding billing units from the Plan and Usage module.
Publishing in the Enterprise Plan
- Virtual assistants in Enterprise Account are automatically published in the Enterprise Plan.
- You can reach out to us from by clicking contact us if you would like to upgrade your account to an Enterprise Account.
Upgrading Your Usage Plan
Following are the different ways in which you can upgrade your Usage Plans. This is applicable for the Free Plan as well as the Standard Plan.
- From within the XO Platform:
-
- If ‘Auto Approval’ of deploy/publish requests is enabled for your account, then you can choose a required plan while publishing the assistant.
- ‘Auto Approval’ is enabled for all accounts by default. Your enterprise administrator may choose to disable it as per your organization’s policies.
- You can choose to submit the publish request to your administrator even when the Auto Approval is enabled.
Note that you can choose different plans for assistants in the same account. You can have some of your assistants in Free Plan and some in Standard Plan.
- From within the Admin Console
- The administrator of your account can associate a suitable Usage Plan before approving the virtual assistant’s deployment/publish request.
Upgrading from Free to a Standard or Custom Plan
Follow these steps to upgrade your plan:
- Select the Manage tab from the top menu
- From the left menu select Plan & Usage and click Upgrade Plan.
- Next, choose a Standard Plan or contact the Kore.ai team for purchasing a custom plan.
- Click Choose Plan and enter the amount in the Amount to Credit field and click Authorize Payment.
- Enter the following payment details to purchase a standard plan.
- Billing Information
- Payment Method
- Fill all mandatory details and complete the payment process to upgrade to a standard plan.
View Usage Information
To view the current plan and the usage data, follow these steps:
- Log on to the XO Platform and select the Assistant that you are interested in.
- Select the Manage tab from the top menu.
- From the left menu click Plan & Usage.
- The Plan & Usage page will show the current plan, credits and sessions available.
- On this screen you can:
-
- View the billing sessions consumed for an assistant in a given period.
- Filter the billing sessions based on:
- Date (1 Week, 2 Weeks, 4 Weeks) – count per day
- Month (1 Month, 2 Months, 3 Months, 6 Months) – count per month
- Custom – choose a date period – count per day
- Export the billing sessions into a CSV format
- Further, you have an option to change plans or top up your account. Enterprise accounts do not have the option to change payment or top up. You need to contact the support team for any assistance. You will be directed to the payment page with various payment options to choose from and complete the transaction, should you choose to perform any of the above.
Usage Details
You can find your virtual assistant’s Billing Units usage from the Plans and Usage module. You can view the data on the screen or export it to a CSV file. You can view the usage as Billing Sessions or Billing Units based on the plan in which the assistant is published.
- If your virtual assistant is in an Enterprise Account, then the Billing Units will be presented as Billing Sessions.
- If your virtual assistant is in a Standard Account, then the Billing Units will be presented as Billing Requests.