Usage Plans

The Kore.ai XO Platform offers flexible usage plans for launching virtual assistants. You can select a plan using our self-service model or reach out to us for a customized enterprise plan. The self-service model offers a free plan as well as a pay-as-you-go plan. The following are the available plans and their features:

Available Plans

Free Plan

The Free Plan is available only in the global instance (https://bots.kore.ai) of the Kore.ai Platform. This plan is ideal for learning the Platform, building a proof of concept, launching simple use cases, etc.

Standard Plan

The Standard Plan is available only in the global instance (https://bots.kore.ai) of the Kore.ai Platform. This plan is a pay-as-you-go plan with a User Request-based pricing model. A User Request is defined as any input from the user to the virtual assistant.

Enterprise Plan

The Enterprise Plan is available in all instances of the Kore.ai XO Platform (Global, EU, and JP). This plan is for enterprises with high volumes and enterprise administration needs. The usage is measured using a session-based model. 15 minutes of user interaction with the virtual assistant is defined as a session. A session can include any number of user inputs. You can reach out to us to subscribe to the Enterprise Plan.

Support Plans

All published virtual assistants get Basic Support by default.
You can choose to subscribe to a paid Standard Support plan for comprehensive support from Kore.ai experts.
You can reach out to us from there (https://kore.ai/contact-us/) for upgrading to Enterprise Support.

Plan Limits

The Platform applies various limits and enforcements on the usage of the virtual assistant based on the plan associated with it.

Feature	Free Plan	Standard Plan	Enterprise Plan
PLAN DETAILS
Plan Type	Request-based Model. Every user input is considered as a request.	Request-based Model. Every user input is considered as a request.	Session-based Model. 15 minutes of user interaction with the virtual assistant is defined as a session
Price Price per request or session.	Free	Pay-as-you-go model with $0.01 per request.	Custom
Usage Limits The number of allowed requests or sessions.	5,000 requests per month. The VA stops responding when the requests are exhausted for a month.	As per credits in the account.	Custom
CONVERSATION BUILDER
Topic Modeler Analyze agent transcripts to auto-identify intents, entities and flows.	No	No	Yes
Storyboard / Conversation Designer Prototype and design multi-turn conversations.	Yes	Yes	Yes
Dialog Builder Build multi-turn conversations with a low code approach.	Yes	Yes	Yes
Dialog Tasks (Up to) Maximum dialog tasks allowed.	200	200	Custom
Alert Tasks (Notification frequency) Deliver timely, relevant, and personalized information to users.	Up to 500 notifications per hour	Up to 500 notifications per hour	Unlimited
Small Talk Engage users in casual conversations.	Yes	Yes	Yes
Visual Experience Complement the conversational experience using visual forms and widgets to collect and present information.	Yes	Yes	Yes
Topic Modeler Analyze agent transcripts to auto-identify intents, entities, and flows.	No	No	Yes
KNOWLEDGE MANAGEMENT
Knowledge Extraction Extract FAQs from your existing documents like PDFs and webpages.	Yes	Yes	Yes
Knowledge Graph Turn static FAQs into an intelligent, personalized conversational experience.	Yes	Yes	Yes
FAQs (Up to) Maximum FAQs allowed.	1,000	1,000	Custom
ADVANCED FEATURES
Multichannel Support Deploy on the preferred voice and text channels of users.	All available channels	All available channels	All available channels
Multilingual Assistants Interact with the assistant in multiple languages.	Yes	Yes	Yes
Universal Assistants Link multiple standard assistants to a Universal Virtual Assistant for enabling collaboration between teams and providing a unified experience for your customers.	No	No	Yes
TRAINING AND INTELLIGENCE
Multi-Engine NLP Leverage the power of FM, KG and ML engines for better NLP accuracy.	Yes	Yes	Yes
ML Training Models Experiment with various training models to get the best NLP accuracy.	Standard	Standard	Advanced
Total Training Utterances (Up to) Utterances are the training data for the ML Models.	10,000	10,000	Unlimited 50,000
Conversational Intelligence Handle contextual intents, follow-ups and interruptions.	Yes	Yes	Yes
Multi-intent Management Identify and follow up on multiple intents from a single user input.	Yes	Yes	Yes
Entity Amendments Intelligent handling of amendments to entities anytime during the conversation.	Yes	Yes	Yes
Sentiment Analysis Analyze the sentiment of the user and dynamically manage the conversations.	Yes	Yes	Yes
TESTING & VALIDATION
Test Cases per Batch Test Suite (Up to) Measure the NLP accuracy by running automated tests.	10,000	10,000	Custom
Test Cases for Conversation Testing (Up to) Test intent fulfillment by automating end-to-end conversational flows.	10,000	10,000	Custom
Rate Limit for Batch Testing Maximum batch test executions allowed.	10 per day	10 per day	Custom
Rate Limit for Conversation Testing Maximum conversation test executions allowed.	10 per day	10 per day	Custom
IVR Sandbox Test end-to-end IVR experience using Kore.ai’s sandbox.	Yes	Yes	Yes
INTEGRATIONS & DEPLOYMENTS
Service Orchestration Securely integrate with your business systems for authenticating users, transactions, and information exchange.	Yes	Yes	Yes
Agent Transfer Seamlessly hand off the conversations to your live agents when predefined business rules are met.	Yes	Yes	Yes
Platform SDK Build powerful extensions to the Platform using the SDK.	Yes	Yes	Yes
Web and Mobile Clients Instantly launch your virtual assistants on web or mobile devices. Use the SDKs to embed them in your websites and mobile apps.	Yes	Yes	Yes
Variables Automate the SDLC process using variables to define environment-specific values.	Yes	Yes	Yes
Versions Create, store and restore versions of the assistant for promoting across different environments.	20	20	Custom
Version Comparison Visually compare definition versions of the assistant to identify the changes made over time.	Yes	Yes	Yes
INSIGHTS & ANALYTICS
Pre-built Conversation & NLP Analytics Evaluate the assistant’s performance using out of the box metrics.	Yes	Yes	Yes
Custom KPIs & Analytics (Widgets) Create custom dashboards based on your business requirements.	10 Widgets	10 Widgets	Unlimited
Analytics History Data retention and data viewing limits.	3 Months	3 Months	Custom
ADMINISTRATION
Deployment Model Choose from On-prem, Hybrid & Cloud models for hosting the assistants.	Cloud	Cloud	Cloud, Hybrid & On-Premises
SSO Single Sign-On authentication for your domain users.	Yes	Yes	Yes
Data Retention Limit on user data retention.	Standard	Standard	Advanced
Collaborators (per assistant) Invite team members for collaborative development.	Unlimited	Unlimited	Unlimited
Access to Public APIs Design, build and monitor the assistants using APIs.	Yes	Yes	Yes
AD Sync Sync and import key user info from your organization’s directory.	No	No	Yes
Cloud Connector Connectors to establish secure communications through the firewall.	No	No	Yes
STANDARD SUPPORT
Kore.ai Documentation Access all developer resources for the XO Platform	Yes	Yes	Yes
Kore.ai Community Join the forum to learn, contribute and collaborate with AI/ML enthusiasts, NLP experts, and virtual assistant developers around the world	Yes	Yes	Yes
Kore.ai Video Library Access tutorials and how-to guides from in-depth videos	Yes	Yes	Yes
Kore.ai Academy Sign up for Kore.ai Academy to access in-depth training to become an expert on the Kore.ai XO Platform	Yes	Yes	Yes
Email Support Access email support on weekdays from 8 am-5 pm with a 24-hour initial response time	No	Yes	Yes
Incident Tickets Ability to create incidents and raise tickets with our support team	No	Yes	Yes
ENHANCED SUPPORT
Price Price for our support plans	Unavailable	$1000 per month (Optional)	Custom
Multi-Channel Support Get access to support from web, mobile, live chat, and more	No	Yes	Yes
24/7 Quick Response Get access to 24/7 support and fast response from our support team	No	Yes	Yes
Free Class Room Credits Receive credits on the Platform after completing our courses on Kore.ai Academy	No	Yes	Yes
In-Product Live Chat Support Receive access to support directly within the app to ensure immediate response	No	Yes	Yes
Priority Ticket Handling Receive priority support for your tickets	No	Yes	Yes
Early Access to Product Roadmap Get access to product updates and forthcoming releases and learn about what’s coming next	No	Yes	Yes
Technical Support Escalations Ability to escalate tickets for technical support ensuring faster response times	No	No	Yes
Priority Issue Status Updates Receive real time and immediate updates on your status issues	No	No	Yes
Priority Feature Requests Receive priority for requested features and product needs	No	No	Yes
Dedicated Account Success Team Receive onboarding support, training hours, and continued premium support	No	No	Yes

Assistant Publishing per Plan

You can publish assistants in Regular Accounts by choosing any of the available plans. Selecting a Usage Plan is required for publishing a virtual assistant. If you are in an Enterprise Account, you do not need to select a plan as the Platform automatically subscribes your assistant to the Enterprise Plan.

Publishing in the Free Plan

If the virtual assistant is published in the Free Plan, then the request will be instantly approved. You can see the available billing units from the Plan and Usage module.

Publishing in the Standard Plan

You can publish the assistant in the Standard Plan by completing the payment as per the plan definition.
You will be redirected to our payment gateway for completing the transaction
Post successful payment processing, you will be redirected to the Platform
You can see the available credits and the corresponding billing units from the Plan and Usage module.

Publishing in the Enterprise Plan

Virtual assistants in Enterprise Account are automatically published in the Enterprise Plan.
You can reach out to us from by clicking contact us if you would like to upgrade your account to an Enterprise Account.

Upgrading Your Usage Plan

Following are the different ways in which you can upgrade your Usage Plans. This is applicable for the Free Plan as well as the Standard Plan.

From within the XO Platform:

- If ‘Auto Approval’ of deploy/publish requests is enabled for your account, then you can choose a required plan while publishing the assistant.
- ‘Auto Approval’ is enabled for all accounts by default. Your enterprise administrator may choose to disable it as per your organization’s policies.
- You can choose to submit the publish request to your administrator even when the Auto Approval is enabled.
  
  Note that you can choose different plans for assistants in the same account. You can have some of your assistants in Free Plan and some in Standard Plan.

From within the Admin Console

The administrator of your account can associate a suitable Usage Plan before approving the virtual assistant’s deployment/publish request.

Upgrading from Free to a Standard or Custom Plan

Follow these steps to upgrade your plan:

Select the Manage tab from the top menu
From the left menu select Plan & Usage and click Upgrade Plan.
Next, choose a Standard Plan or contact the Kore.ai team for purchasing a custom plan.
Click Choose Plan and enter the amount in the Amount to Credit field and click Authorize Payment.
Enter the following payment details to purchase a standard plan.
1. Billing Information
2. Payment Method
Fill all mandatory details and complete the payment process to upgrade to a standard plan.

View Usage Information

To view the current plan and the usage data, follow these steps:

Log on to the XO Platform and select the Assistant that you are interested in.
Select the Manage tab from the top menu.
From the left menu click Plan & Usage.
The Plan & Usage page will show the current plan, credits and sessions available.
On this screen you can:

1. View the billing sessions consumed for an assistant in a given period.
2. Filter the billing sessions based on:
  - Date (1 Week, 2 Weeks, 4 Weeks) – count per day
  - Month (1 Month, 2 Months, 3 Months, 6 Months) – count per month
  - Custom – choose a date period – count per day
3. Export the billing sessions into a CSV format
4. Further, you have an option to change plans or top up your account. Enterprise accounts do not have the option to change payment or top up. You need to contact the support team for any assistance. You will be directed to the payment page with various payment options to choose from and complete the transaction, should you choose to perform any of the above.

Usage Details

You can find your virtual assistant’s Billing Units usage from the Plans and Usage module. You can view the data on the screen or export it to a CSV file. You can view the usage as Billing Sessions or Billing Units based on the plan in which the assistant is published.

If your virtual assistant is in an Enterprise Account, then the Billing Units will be presented as Billing Sessions.
If your virtual assistant is in a Standard Account, then the Billing Units will be presented as Billing Requests.

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