The Overview dashboard gives a snapshot of the Virtual Assistant’s conversations, user analytics, and performance over time. You can filter the information by date, conversation type (interactive and non-interactive), conversation status, and more.
To view the Overview dashboard, click the Analyze tab on the top menu and then click Overview in the left navigation. Select appropriate filters on the dashboard and click Apply.
Note: The Overview dashboard is available only post 9.3 release, i.e. post-July 24, 2022.
Overview Dashboard Components
Once users start interacting with your assistant, you can view the following details in the Overview dashboard:
- Conversations Dashboard: Displays the key virtual assistant metrics and insights into the usage and containment of the conversations. You can view the conversations’ trend with the breakup of self-service, drop-off, and agent transfers. Learn more.
- Users Dashboard: Displays trend-based analytics data on new and returning users. Learn more.
- Performance Dashboard: Provides insights on the NLP and execution performance of the virtual assistants including intent identification rate, goal completion rate, service, and script execution rates. Learn more.
Filter Criteria
The Virtual Assistants Overview data can be viewed based on specific filter criteria that can be selected. Learn more.