You can also collaborate with other users who are talking about a particular request, and view its roadmap under Planned, In Progress or Completed statuses.

This is a fast way to liaise with Kore.ai XO Platform developers who may potentially implement functionalities that help meet your business needs.

Create a Post

To submit a request, follow these steps:

On the Kore.ai XO Platform home screen, click Help, at the top right.

Go to Support > Submit a Request.

On the landing page, click the Virtual Assistants tab, under Give Feedback.

On the following page, create a post using these steps:

In the Create a Post area, select a category from the list.

Provide the title and detailed description.

(optional) Click the image icon and upload an image relevant to the post.

Click Create Post.

The created request appears on the screen with the provided title, description, and other details, as shown below.

You can leave a comment, edit, or delete this post.

The Virtual Assistants feedback request you created appears on the requests list.

Note: All posts are public, therefore visible to anyone having the URL. However, a public user can only read the posts on the board. The user needs to sign into the Kore.ai XO Platform to have write access for a post.

View the Progress Roadmap

You can track the status of your feedback request under the Roadmap area.

A request can be marked with the following statuses:

Planned: The activity or action has been planned for the request.
In Progress: The activity or action is in progress.
Complete: The activity or action has been completed.

Based on the status marked for a request, it gets moved to the respective status category.

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