Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Bot Builder
Creating a Bot
Design
Develop
Storyboard
Dialog Task
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Message Nodes
Confirmation Nodes
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Connections & Transitions
Managing Dialogs
Prompt Editor
Alert Tasks
Alert Tasks
Ignore Words and Field Memory
Digital Views
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Small Talk
Action & Information Task
Action Tasks
Information Tasks
Establishing Flows
Natural Language
Overview
Machine Learning
ML Model
Fundamental Meaning
NLP Settings and Guidelines
Knowledge Graph Training
Traits
Ranking and Resolver
NLP Detection
Bot Intelligence
Overview
Context Management
Session and Context Variables
Context Object
Dialog Management
Sub-Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Publishing your Bot
Analyzing your Bot
Overview
Dashboard
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
koreUtil Libraries
Universal Bots
Defining
Creating
Customizing
Enabling Languages
Smart Bots
Defining
Sample Bots
Github
Asana
Travel Planning
Flight Search
Event Based Bot Actions
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Bot Management
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
Dashboard
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Enrollment
Inviting Users
Bulk Invites
Importing Users
Synchronizing Users from AD
Security & Compliance
Using Single Sign-On
Security Settings
Cloud Connector
Analytics
Billing
How Tos
Creating a Simple Bot
Creating a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configuring Digital Views
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
  1. Home
  2. Docs
  3. Bots
  4. Bot Building
  5. Alert Task
  6. Managing Ignore Words and Field Memory

Managing Ignore Words and Field Memory

Developers can include words for the NLP engine to ignore when interpreting the user input for a task. Bots can then respond faster to user input and improve the probability of correct task recognition. The NLP engine comes pre-built with a large set of generic ignore words.
To manage this setting from Natural Language -> Intelligence select Ignore Words & Field Memory tab.

Note: This option is available only for one of the following tasks configured – Alert, Action or Information. As such for Bots without any of the above tasks defined, the option will be hidden from the menu.

You can edit each task to persist data for that task to pre-populate in another related task for the same bot in the Field Memory settings for each task. For example, for a theme park bot, Get Wait Times for Rides task, you can pre-populate task fields into the related task, Book a FastPass action task. You can also configure words to ignore in the user input at the task level, for example, for the 7-day Weather Forecast task, you might want days of the week, such as Monday, Tuesday, and so forth, to be ignored since all weekdays are included.

Click a task name to show task fields that can be configured or edited for Field Memory and other field settings. The task fields are the parameters defined for the selected task. To define ignore words for a task, hover your mouse over the task, and then click Edit icon.

Editing a Task

To modify, or add a configuration for a task, hover your mouse over the name of the task, and then click Edit. The Edit Task dialog is displayed.

  • Turn Off Confirmation Messages – Select Yes to disable confirmation of the execution of a task when using NLP. When No is selected, the user is asked to confirm the task before running it.
  • Ignore Words – Enter one or more ignore words for the task name. The list of words to ignore is processed by the Bots Platform before interpreting the user input. This means the bot can respond faster to user input and provide the correct task by filtering out words that apply to many tasks but do not help to identify which task. For example, a user may input, I want to get the weather forecast for today. To return the correct task to the user, the Bots Platform interpreter only needs to recognize three words, weather, forecast, and today. The rest of the words can be ignored. The Kore.ai Bots interpreter is already defined with a set of generic ignore words, so words like I, you, want, get, etc., do not need to be defined as ignore words. If your Bot uses the same words for many or all tasks, for example, your company name, you might add your company name as an ignore word.

Click Save to save the settings and close the Edit Task dialog.

Defining Field Memory for a Task

To add or edit Field Memory settings for a task, click the Task Name to display the associated Task Fields, and then click the Edit  icon to display the Field Memory dialog as shown in the following illustration.
In the Field Memory dialog, you can specify the following options:

  • Entity Type – Select the type of data that the NLP interpreter should expect as input to enhance recognition and performance:
    See here for entity types.
  • Memory User Provided Value – Enable or disable persistence of data provided by the user for a specified time. One of:
    • No, do not memorize – The user’s data for this field is not persisted after the task is completed.
    • Yes, memorize this value – The field value is persisted for the time specified in minutes.

Click Save to save the settings and close the Field Memory dialog.

Menu