시작
Kore.ai 대화형 플랫폼
챗봇 개요
자연어 처리(NLP)
봇 개념 및 용어들
빠른 시작 가이드
봇 빌더 접근 방법
사용 고지 사항 (영어)
Kore.ai 봇 빌더로 작업하기
봇 구축 시작하기
릴리스 정보
현재 버전 (영어)
이전 버전 (영어)

개념
디자인
스토리보드
대화 작업
개요
Using the Dialog Builder Tool
노드 유형
사용자 의도 노드
대화 노드
엔티티 노드
양식 노드
확인 노드
서비스 노드
봇 조치 노드
Service Node
WebHook 노드
스크립트 노드
노드 그룹화하기
Agent Transfer Node
사용자 프롬프트
음성 통화 속성
대화 관리
노드 및 전환
구성 요소 전환
컨텍스트 개체
이벤트 기반 봇 조치
지식 그래프
소개
지식 추출
지식 그래프 생성
봇에 지식 그래프 추가
그래프 생성
지식 그래프 작성
FAQ 추가
작업 실행
기존 소스에서 FAQ 구축
특성, 동의어 및 불용어
변수 네임스페이스 관리
수정
용어 편집 및 삭제
용어 편집 및 삭제
질문과 응답 편집
Knowledge Graph Training
지식 그래프 분석
봇 온톨로지 가져오기 및 내보내기
지식 그래프 가져오기
지식 그래프 내보내기
지식 그래프 생성
CSV 파일에서
JSON 파일
지식 그래프 생성
경고 작업
스몰 토크
Digital Skills
디지털 양식
Views
Digital Views
Panels
Widgets
기차
봇 성능 향상 – NLP 최적화
기계 학습
소개
모델 검증
기초 의미
지식 그래프 학습
특성
순위 및 해결
고급 NLP 설정
NLP 설정 및 지침
봇 인텔리전스
소개
컨텍스트 관리
컨텍스트 관리
대화 관리
다중 – 의도 탐지
엔티티 수정
기본 대화
정서 관리
어조 분석
Test & Debug
봇과 대화
발화 테스트
배치 테스트하기
대화 테스트
배포
채널 활성화
봇 게시
분석
봇 분석하기
Conversations Dashboard
Performance Dashboard
사용자 정의 대시보드
소개
맞춤형 메타 태그
사용자 정의 대시보드 생성 방법
Conversation Flows
NLP 지표
Containment Metrics
사용량 지표
스마트 봇
소개
범용 봇
소개
범용 봇 정의
범용 봇 생성
범용 봇 학습
범용 봇 커스터마이징
범용 봇용 추가 언어 활성화
스토어
Manage Assistant
플랜 및 사용량
Overview
Usage Plans
Support Plans
플랜 관리
봇 인증
다국어 봇
개인 식별 정보 삭제하기
봇 변수 사용
IVR 통합
일반 설정
봇 관리

방법
간단한 봇 생성하기
Design Conversation Skills
뱅킹 봇 생성
뱅킹 봇 – 자금 이체
뱅킹 봇 – 잔액 업데이트
Knowledge Graph (KG) 구축
스마트 경고를 예약하는 방법
Design Digital Skills
디지털 양식 설정 방법
디지털 보기 설정 방법
데이터 테이블에 데이터를 추가하는 방법
데이터 테이블 내 데이터 업데이트 방법
UI 양식에서 데이터 테이블에 데이터를 추가하는 방법
Train the Assistant
특성 사용 방법
의도와 엔티티에 대한 패턴 사용 방법
컨텍스트 전환 관리 방법
Deploy the Assistant
상담사 전환을 설정하는 방법
봇 기능 사용 방법
콘텐츠 변수 사용 방법
전역 변수 사용 방법
Kore.ai 웹 SDK 튜토리얼
Kore.ai 위젯 SDK 튜토리얼
Analyze the Assistant
사용자 정의 대시보드 생성 방법
사용자 지정 태그를 사용하여 봇 메트릭을 필터링하는 방법

API 및 SDK
API 참조
Kore.ai API 사용
API 목록
API 컬렉션
koreUtil Libraries
SDK 참조
상담사 전환을 설정하는 방법
봇 기능 사용 방법
콘텐츠 변수 사용 방법
전역 변수 사용 방법
소개
Kore.ai 웹 SDK 튜토리얼
Kore.ai 위젯 SDK 튜토리얼

관리
소개
봇 관리자 콘솔
대시보드
사용자 관리
사용자 관리
그룹 관리
역할 관리
봇 관리 모듈
등록
사용자 초대
사용자 등록을 위한 대량 초대 보내기
사용자 및 사용자 데이터 가져오기
Active Directory에서 사용자 동기화
보안 및 준수
싱글 사인 온 사용
보안 설정
Kore.ai 커넥터
봇 관리자용 분석
Billing (지원하지 않음)
  1. Integrations
  2. Using the OpenAI Action Templates

Using the OpenAI Action Templates

You can use the Prebuilt Action Templates from your OpenAI integration to auto-create dialog tasks and test them using the Talk to Bot option.

Steps to create a dialog task using OpenAI action templates:

  1. Go to Build > Conversation Skills > Dialog Tasks.
  2. Click Create a Dialog Task.

Lchqjqh4-agdu-hineviyazfo3d6c2yalm0-mt3w-0aamidq0kqfsgxun kfkwekil8hoqwzyhwnfxoz4klnje1k4 qbdlxehudyrhv6q081b6hrdan1xkgp-pjbgrohlfr9bz5xractlk04utenhfq

  1. On the Dialog Task pop-up, under the Integration, select the OpenAI option to view the action templates.

Pasted image 0

Note: If you have not configured any integration for your virtual assistant, you will see the Explore Integrations option. Once you click this option, you will be redirected to the Actions page to configure an integration for your VA. For more information, see Actions Overview.

S08jpydrrfwubpz1wygqdjnolaop7ahfz8tsjatw2qnshi29fthf6173i21ugmg2snyypupg5fyype89zyfssz1euur5ofxqoqx soxvjpwixifwccdngvkfjbza otr9aya5hn9lbnreqe2y8780j8

OpenAI Actions

The following OpenAI actions are supported in this release:

Supported Actions

Description

Method

Generate Answers from Context

Generates answers for your questions based on the given context.

POST

Extract Skills from resume

Extracts skills from your resume using the content that is provided as an input.

POST

Generate Answers from Context

Steps to generate answers from context task using the OpenAI integration:

  1. Refer to the Installing the OpenAI templates section to install this template.
  2. The Generate answers from context dialog task is added with the following components:

Pasted image 0

  • answerGeneration: A user intent to generate answers.
  • paragraph and question – Entity nodes for gathering the required answer generation details.
  • answerGenerationService – A bot action service to generate answers from the context in an external integration. Click the Plus icon to expand to view the answerGenerationService bot action component properties.
  • In the Component Properties window, click the Edit Request link to edit the request parameters as shown below:

                

Pasted image 0

                Sample Request:
  {
"model": "text-davinci-003",
"prompt": "Context: This policy applies to exempt employees who are required to relocate because they are being permanently transferred (for no less than 12 months) at the Company’s request to a location within the Company (within the United States [including possessions and territories] and Canada) that is at least fifty (50) miles farther from their residence than their former job location.Reimbursement for relocation will be limited to expenses enumerated below incurred by the employee and legally-recognized, immediate family members who currently live with the employee.Eligibility must be approved by the supervising manager, functional Vice President and Human Resources Department.Prior written approval is required for exceptions to this policy, either in determining eligibility or extent of coverage.This prior written approval must be obtained from the Human Resources Department.Benefits under the plan will cease if the employee resigns his/her employment or is terminated for cause, including for poor performance.In addition, if an employee resigns from his/her employment, or is terminated for cause, including for poor performance, within 12 months of having been transferred, the employee will be required to reimburse the Company for relocation expenses paid for by the Company under this policy.In order to address the financial concerns you may have regarding a move, the Company has put together the following relocation package of up to a maximum of $20,000, inclusive of tax gross-up.Included in this package are some items that may help to address some personal concerns you may also have.Nothing in this policy should be construed as a contract for employment for any period of time or as altering the at-will nature of the employment relationship.The Company has the right to terminate employees for any or no reason at all, at any time.This plan is administered by the Human Resources Department.The Company will not be responsible for any action taken which is beyond the scope of this plan. Q: How much maximum relocation reimbursement can i avail under this policy?'",
"temperature": 0,
"max_tokens": 256,
"top_p": 1,
"frequency_penalty": 0,
"presence_penalty": 0
}

Note: You can enter a maximum of 1500 words with no line breaks, single or double quotes in the content.

To add one or more responses, scroll down and click the +Add Response button: 

         

Pasted image 0

                Sample Response:
{
"id": "cmpl-6f2Q0ZeQIOoSpX428wUr3rp7T7zgc",
"object": "text_completion",
"created": 1675238764,
"model": "text-davinci-003",
"choices": [
{
"text": "\n\nA: Under this policy, you can avail a maximum relocation reimbursement of up to $20,000, inclusive of tax gross-up.",
"index": 0,
"logprobs": null,
"finish_reason": "stop"
}
],
"usage": {
"prompt_tokens": 396,
"completion_tokens": 30,
"total_tokens": 426
}
}

  • answerGenerationMessage – A message node with script to display responses for various scenarios.
  1. Click the Train tab to complete the Dialog task training.
  2. Click the Talk to Bot icon to test and debug the dialog task.
  3. Follow the prompts in the VA console to generate answers from context as shown below:

Pasted image 0

  1. Enter a question based on context when prompted by the VA as shown below:

Pasted image 0

           

  1. You will notice an answer is generated from the context for your question.

Extract Skills from Resume

Steps to extract skills from the resume using OpenAI integration:

  1. Refer to the Installing the OpenAI templates section to install this template.
  2. The Extract Skills from resume dialog task is added with the following components:

Pasted image 0

  • extractSkills : A user intent to extract skills from the resume content.
  • resume – Entity nodes for extracting the skills.
  • extractSkillsService – A bot action script to extract skills from the resume content in an OpenAI integration. Click the Plus icon to expand to view the extractSkillsService bot action component properties.
  • In the Component Properties window, click the Edit Request link to edit the request parameters as shown below:

Pasted image 0

Sample Request:

 {
"model": "text-davinci-002",
"prompt": "Worked on a leaflet Efficient Multi-camera Positioning. Researched, designed and developed a system that uses AI plus Mathematical techniques to assist users in producing on-stage video content using various Machine Learning and Deep Learning algorithms and frameworks like Tensorflow, NumPy, Pandas, Scikit-Learn, etc. Worked on application software development and NLP analysis at a Global-level Project. Used KMeans Clustering Algorithm for Customer Request Analytics on a data consisting of more than million text words.Worked on two project leaflets that were built and deployed using Python and Tensorflow. The first one was a Neural Network based approach for text-to-speech (TTS) synthesis that can generate real-time voice cloning (speech audio) in the voice of different speakers. The second model involves the use of object detection and pose estimation to count the number of workout steps done. Worked as Research Intern mainly on design and prototype of advanced automated aerated system using normal mobile application and Wi-Fi technology. In this project, sensor coding and a flexible Automated Aerated System using Arduino micro-controller and NodeMCU ESP8266 Wi-Fi Module was proposed and implemented.",
"temperature": 0.7,
"stop": "Q:"
}

Note: You can enter a maximum of 1500 words with no line breaks, single or double quotes in the content.

To add one or more responses, scroll down and click the +Add Response button:        

         

Pasted image 0

                Sample Response:

     "{
"id": "cmpl-6U8OZ4pJmLgGliKfCgfBjzgUgEV5Q",
"object": "text_completion",
"created": 1672640131,
"model": "text-davinci-002",
"choices": [
{
"text": "\n\n-Advanced automated aerated system-Wi-Fi technology-ESP8266 Wi-Fi module-Personal Computer-Database",
"index": 0,
"logprobs": null,
"finish_reason": "stop"
}
],
"usage": {
"prompt_tokens": 163,
"completion_tokens": 27,
"total_tokens": 190
}
}

  •  extractSkillsMessage – A message node with script to display responses for various scenarios.
  1. Click the Train tab to complete the Dialog task training.
  2. Click the Talk to Bot icon to test and debug the dialog task.
  3. Follow the prompts in the VA console to extract skills.
  4. Enter the resume content when prompted by the VA.

Pasted image 0

  1. The VA now extracts the skills based on the resume content entered.

        

Pasted image 0

메뉴