This task-wise Containment Report offers a comparative analysis of the impact of task executions on overall containment. It breaks down task-wise successes and failures by containment type, including Drop-off, Self-service, and Agent Hand-off, providing a detailed overview for better understanding and decision-making.
| Method | POST and GET |
| Endpoint | It’s a combination of POST and GET methods. The POST method is used to set the filters and the GET method is used to fetch data as per the set filters.
Post Method: Set filters. The response contains the API Response ID (“_id”) Get Method: Use the API Response ID (“_id”) to get data as per the set filters. |
| Content Type | application/json |
| Authorization | auth: {{JWT}}
|
| API Scope |
|
Path Parameters
| Parameter | Required/Optional | Description |
|---|---|---|
| host | Required | Environment URL. For example, https://bots.kore.ai |
| BotID | Required | Bot ID or Stream ID can be accessed from the General Settings page of the virtual assistant. |
| _id | Required (only for GET) | The API Response ID returned by the POST method in the response object; Use it in the GET method to get data as per the set filters via the POST method. |
Sample Request for the POST Method
The following sample request shows how to retrieve task-execution based analytics data for different containment types with specific filters. You can modify the type and filters parameters to retrieve different types of analytics data as needed.
curl --location 'https://prod-bots.korebots.com/api/public/bot/st-8xxxxxxc-cxx2-5xxf-axx5-9xxxxxxxxxxb/taskContainmentReport' \
--header 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \
--header 'Content-Type: application/json' \
--data '{
"filters": {
"dateFrom": "2024-04-22",
"dateTo": "2024-04-30T00:00:00.000Z",
"ConversationStatus": "Active",
"ConversationType": "Interactive",
"AggregationType": "Daily"
}
}'
Request Body Parameters
| Parameter | Required/Optional | Description |
|---|---|---|
| dateFrom | Optional |
|
| dateTo | Optional |
|
| includeTaskName | Optional | An array of strings representing task names for which the execution report is generated. |
| ConversationType | Optional | The following conversation types for which data is available:
|
| ConversationStatus | Optional | The current conversation status, Active, or Closed. |
| AggregationType | Optional | One of the following report aggregation types:
|
| tags | Optional | Emitted custom tags represented as an array of objects to filter the task execution data. |
Sample Response for the Post Method
The response returns the API Response ID “_id“ (as highlighted in the sample payload below). Please use this value as a query parameter in the GET request.
{
"status": "IN_PROGRESS",
"percentageComplete": 0,
"streamId": "st-9xxxxxx9-0xx9-5xxd-8xxa-7xxxxxxxxx56",
"jobType": "TASK_EXECUTION_CONTAINMENT_REPORT",
"action": "QUERY",
"countOfDockStatuses": 1,
"createdBy": "u-exxxxxx6-6xx1-5xx5-axx4-5xxxxxxxxxd2",
"expireAt": "2024-03-08T12:30:46.247Z",
"statusLogs": [],
"_id": "ds-9xxxxxxd-0xx4-5xx8-axx8-axxxxxxxd083",
"lMod": "2024-03-08T12:15:46.000Z",
"createdOn": "2024-03-08T12:15:46.253Z",
"requestedTime": "2024-03-08T12:15:46.253Z",
"__v": 0
}
Response Body Parameters
| Parameter | Description |
|---|---|
| status | Status of the task execution. Successful execution of a task is marked as ‘Success‘. Any failure in executing the task, including drop-off, is marked as a ‘Failure.’ |
| percentageComplete | The percentage of task execution completed. |
| streamId | Can be accessed from the General Settings page of the Virtual Assistant. |
| jobType | Task Execution Containment Report. |
| action | Query action for task execution. |
| countOfDockStatuses | The number of dock statuses generated for the task execution-based report. |
| createdBy | The user ID of the end user who created the task execution-based report for a virtual assistant. |
| expireAt | Task execution expiry timestamp. |
| statusLogs | An array of status logs for the task execution. |
| _id | The API Response ID. |
| lMod | The last modified time for the task execution-based report. |
| createdOn | The task execution-based report creation date. |
| requestedTime | The time of request for the task execution-based report. |
| __v | The field is used for internal purposes. No specific significance. |
Sample Request for the GET Method
The _id generated by the POST method, (for example, considerds-9xxxxxxd-0xx4-5xx8-axx8-axxxxxxxd083 shown in the sample POST response) should be used as the query parameter in the GET Method.
curl --location
'https://prod-bots.korebots.com/api/public/bot/st-8xxxxxxc-cxx2-5xxf-axx5-9xxxxxxxxxxb/taskContainmentReport/status/ds-9xxxxxxd-0xx4-5xx8-axx8-axxxxxxxd083' \
--header 'auth: {{YOUR_JWT_ACCESS_TOKEN}}'
Sample Response for the GET Method
{
"tasksExecutionReport": {
"total": 8,
"data": {
"2024-03-07": [
{
"totalExecution": 1,
"totalSession": 1,
"selfServiceSessions": 1,
"dropOffSessions": 0,
"agentTransferSessions": 0,
"dateRange": "2024-03-07",
"taskType": "dialog",
"taskName": "Tags 1",
"Status": "success",
"selfServiceSessionsInPercentage": 100,
"dropOffSessionsInPercentage": 0,
"agentTransferSessionsInPercentage": 0
},
{
"totalExecution": 2,
"totalSession": 2,
"selfServiceSessions": 0,
"dropOffSessions": 0,
"agentTransferSessions": 2,
"dateRange": "2024-03-07",
"taskType": "dialog",
"taskName": "Agent Transfer",
"Status": "success",
"selfServiceSessionsInPercentage": 0,
"dropOffSessionsInPercentage": 0,
"agentTransferSessionsInPercentage": 100
},
{
"totalExecution": 12,
"totalSession": 6,
"selfServiceSessions": 2,
"dropOffSessions": 2,
"agentTransferSessions": 2,
"dateRange": "2024-03-07",
"taskType": "dialog",
"taskName": "Age Predictor",
"Status": "success",
"selfServiceSessionsInPercentage": "33.33",
"dropOffSessionsInPercentage": "33.33",
"agentTransferSessionsInPercentage": "33.33"
},
{
"totalExecution": 1,
"totalSession": 1,
"selfServiceSessions": 1,
"dropOffSessions": 0,
"agentTransferSessions": 0,
"dateRange": "2024-03-07",
"taskType": "dialog",
"taskName": "Tags 2",
"Status": "success",
"selfServiceSessionsInPercentage": 100,
"dropOffSessionsInPercentage": 0,
"agentTransferSessionsInPercentage": 0
},
{
"totalExecution": 1,
"totalSession": 1,
"selfServiceSessions": 1,
"dropOffSessions": 0,
"agentTransferSessions": 0,
"dateRange": "2024-03-07",
"taskType": "dialog",
"taskName": "Phone Number Verification",
"Status": "failtask",
"selfServiceSessionsInPercentage": 100,
"dropOffSessionsInPercentage": 0,
"agentTransferSessionsInPercentage": 0
},
{
"totalExecution": 1,
"totalSession": 1,
"selfServiceSessions": 0,
"dropOffSessions": 1,
"agentTransferSessions": 0,
"dateRange": "2024-03-07",
"taskType": "dialog",
"taskName": "Create Booking",
"Status": "failtask",
"selfServiceSessionsInPercentage": 0,
"dropOffSessionsInPercentage": 100,
"agentTransferSessionsInPercentage": 0
},
{
"totalExecution": 2,
"totalSession": 2,
"selfServiceSessions": 0,
"dropOffSessions": 2,
"agentTransferSessions": 0,
"dateRange": "2024-03-07",
"taskType": "dialog",
"taskName": "Age Predictor",
"Status": "failtask",
"selfServiceSessionsInPercentage": 0,
"dropOffSessionsInPercentage": 100,
"agentTransferSessionsInPercentage": 0
},
{
"totalExecution": 1,
"totalSession": 1,
"selfServiceSessions": 1,
"dropOffSessions": 0,
"agentTransferSessions": 0,
"dateRange": "2024-03-07",
"taskType": "dialog",
"taskName": "Currency",
"Status": "success",
"selfServiceSessionsInPercentage": 100,
"dropOffSessionsInPercentage": 0,
"agentTransferSessionsInPercentage": 0
}
]
}
},
"status": "SUCCESS"
}
Response Body Parameters
| Parameter | Description |
|---|---|
| totalExecution | The overall count of the successful or failed tasks executed for a conversation session. |
| totalSession | Total number of conversation sessions during which the specified task is executed.
If a task is executed more than once within a single conversation session and yields different results, the session will be counted twice. For instance, if Task 1 is performed twice in the same conversation session, with one execution being successful and the other failing, this session will be counted under both the Success and Failure categories for Task 1. |
| selfServiceSessions | Total number of conversation sessions that are marked as Self-service during which the specified task is executed (Success or Failure).
Self-service sessions refer to the conversations that the virtual assistant contains. |
| dropOffSessions | Total number of conversation sessions that are marked as Drop-off during which the specified task is executed (Success or Failure).
A session is classified as Drop-off when the user abandons the conversation in one of the following scenarios:
|
| agentTransferSessions | The total number of conversation sessions marked as Agent Transfer during which the specified task is executed (Success or Failure).
A session is classified as an Agent Transfer if the conversation leads to an agent transfer in a session. |
| dateRange | The date range based on the selected “dateFrom” and “dateTo” values. |
| taskType | The type of task executed for a conversation session. The task executed can be a Dialog, Alert task, FAQ. |
| taskName | Name of the task executed, including Dialog Tasks, Alert Tasks, and FAQs. |
| Status | Tasks that are successfully executed are marked as ‘Success’. Unsuccessful tasks, including drop-off, are marked as ‘Failure’. |
| selfServiceSessionsInPercentage | The percentage of sessions that are classified as Self-Service out of the total number of sessions that are displayed for a task status. |
| dropOffSessionsInPercentage | The percentage of sessions that are classified as drop-off out of the total number of sessions that are displayed for a task status. |
| agentTransferSessionsInPercentage | The percentage of sessions that are classified as Agent Hand-off or transfer out of the total number of sessions that are displayed for a task status. |