You can suggest new features or provide your feedback by accessing Help > Submit a Request within the XO Platform.

You can also collaborate with other users who are talking about a particular request, and view its roadmap under Planned, In Progress or Completed statuses.

This is a fast way to liaise with Kore.ai XO Platform developers who may potentially implement functionalities that help meet your business needs.

Create a Post

To submit a request, follow these steps:

• On the Kore.ai XO Platform home screen, click Help, at the top right.

• Go to Support > Submit a Request.

• On the landing page, click the Virtual Assistants tab, under Give Feedback.

• On the following page, create a post using these steps:
• In the Create a Post area, select a category from the list.

• Provide the title and detailed description.

• (optional) Click the image icon and upload an image relevant to the post.

• Click Create Post.

• The created request appears on the screen with the provided title, description, and other details, as shown below.

You can leave a comment, edit, or delete this post.

The Virtual Assistants feedback request you created appears on the requests list.

Note: All posts are public, therefore visible to anyone having the URL. However, a public user can only read the posts on the board. The user needs to sign into the Kore.ai XO Platform to have write access for a post.

View the Progress Roadmap

You can track the status of your feedback request under the Roadmap area.

A request can be marked with the following statuses:

• Planned: The activity or action has been planned for the request.
• In Progress: The activity or action is in progress.
• Complete: The activity or action has been completed.

Based on the status marked for a request, it gets moved to the respective status category.