GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Working with the Builder
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations

CONCEPTS
Design
Storyboard
Dialog Tasks
Overview
Dialog Builder
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Group Node
Agent Transfer
User Prompts
Voice Call Properties
Dialog Task Management
Connections & Transitions
Component Transition
Context Object
Event Handlers
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Add Knowledge Graph to Bot
Create the Graph
Build Knowledge Graph
Add FAQs
Run a Task
Build FAQs from an Existing Source
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Training
Knowledge Graph Analysis
Knowledge Graph Import and Export
Importing Knowledge Graph
Exporting Knowledge Graph
Creating a Knowledge Graph
From a CSV File
From a JSON file
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
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Views
Introduction
Panels
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Train
Introduction
ML Engine
Introduction
Model Validation
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NLP Configurations
NLP Guidelines
Intelligence
Introduction
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Sentinment Management
Tone Analysis
Test & Debug
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Conversation Testing
Deploy
Channels
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Analyze
Introduction
Conversations Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Meta Tags
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Conversations History
Conversation Flows
Feedback Analytics
NLP Metrics
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Usage Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Masking PII Details
Variables
IVR Settings
General Settings
Assistant Management
Data Table
Table Views
App Definitions
Sharing Data Tables or Views

HOW TOs
Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters

APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism

ADMINISTRATION
Introduction
Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
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  5. Dialog Task
  6. Message (Bot Response) Nodes8 min read

Message (Bot Response) Nodes8 min read

The Message Node is used to deliver a message to the user. Message nodes commonly follow an API, web service call, or webhook event to define their results as a formatted response.
You can format bot responses as below:

  • Plain text: Type a message in plain text. You can use stored context values with {{variable brackets}}. For example: 'Hello {{context.session.UserContext.firstName}}. How can I help you?'
  • Javascript: Compose JavaScript responses either:
    • For dynamically constructing messages using context and session variables.
    • for displaying templates or widgets as supported by various channels.
      For example, you can compose a JavaScript message for Facebook Channel to present a Carousel template.
    • Optionally, you can generate links to view the information in an HTML report format using templates and share the URL with the bot message.

For example, the Book Flights sample dialog uses the following message nodes:

  • WeatherReport: This shows the weather details returned by the WeatherApi Service node, formatted using the LocationScript node.
  • FinalFlightinfo: This shows the flight itineraries that the Flights info service node returns.
  • Thanks: After showing the final flight details, prompts the user if they have any other requests.

To understand customized JavaScript responses and channel-specific templates, refer to Customize JavaScript Responses in User Prompts.

Set-Up

Setting up a Message node in a dialog task involves the following steps:

Add Node

  1. Open the dialog task to add the Message node.
  2. Add message node in the designated place. For steps in adding nodes, refer here.
  3. The Message window is displayed with the Component Properties tab selected by default.

Configure Node

Component Properties

Note: The configurations you set up or edit in this section reflect in all other dialog tasks that use this node.
  1. On the Component Properties tab, under the General Settings section, enter a Name and Display Name for the message node.
  2. Under the Bot Responses section, compose and format the bot response either as plain text or as a JavaScript message. A default message is set by the platform, you can customize it.
  3. You can enter channel-specific messages for bot responses using the Manage link. For more information, refer to Using the Prompt Editor.
  4. To add more bot responses, click Add Bot Response and repeat the above steps.

Generate Message as Report Link (Optional)

The Message node allows you to generate links to view the information in an HTML report format using templates. The URL link is added to the bot message. When you add a link to a bot response, the users can select the link and get more details, such as a table of values for Closed Sales Opportunities in the SalesForce Bot.
To generate a report link, follow the below steps:

  1. On the Component Properties tab, under the Report URL section, click Generate Report Link.

    This image corresponds to the new dialog builder, you will find this feature in legacy builder at the same location i.e. Message node -> Component Properties.
  2. On the Generate Report dialog box, enter the following values:
    • Link Title – The link text displayed in the bot channel. For example, View Shopping Cart.
    • Header – The title of the report. For example, These are the items in your Shopping Cart.
    • Details – End-user help information displayed directly below the header, describing the content of the report. For example, Review your Shopping Cart, and then click Continue when you are ready to place your order.
    • Data Path – Path for the data, usually the response from the web service. For example, context.ShoppingCartService.response.body
    • Template – Select one of the following format templates to display the data from the task response. For each type, define the Column Name, Key Mapping, Data Type, and template-specific options.
      • Table – Uses a table format with defined columns. Each mapping for the Table template is set to Is Sortable, Display as an image, and Display it as a link. For more information, refer to Defining a Table Report.
      • Fixed Column Table – Uses a table format with one or more columns fixed. Each mapping for the Fixed Column Table template is set to Is Sortable, Column in fixed, Display as an image, and Display it as a link. For more information, refer to Defining a Fixed-Column Table Report.
      • Card Layout – Uses a contact card format. Each mapping for the Card Layout template is set to Is Sortable, Display as an image, and Display it as a link. For more information, refer to Defining a Card Layout Report.
      • Weather Info – Define a date for a weather service response payload. Each mapping for the Weather Info template is set to Is Sortable, Display as an image, and Display it as a link. For more information, refer to Defining a Weather Info Report.
      • Card Layout with Group By – Shows a list of items grouped by a specific field. For more information, refer to Define a Card Layout with Group By Report.
  3. Click Save.

Variable Namespace

  • In the Variable Namespaces section, associate the variable namespaces to execute this node and its transitions. This option is visible only when the Variable Namespace is enabled for the bot. You can go with the task level settings or customize it for this node. For more information, refer to Managing Namespace.

Instance Properties

  1. On the Message window, click the Instance Properties tab.
  2. Under the Interruptions Behavior section, you can configure the interruptions behavior for this node.
    Note: The settings in the Instance Properties tab are specific to the current task and do not reflect in other dialog tasks that use this node.

    • Use the task level ‘Interruptions Behavior’ setting: The bot refers to the Interruptions Behavior settings set at the dialog task level.
    • Customize for this node option: You can customize the Interruptions Behavior settings for this node by selecting this option and configuring the same. Refer to Interruption Handling and Context Switching article for more information.
  3. Under the Custom Tags section, add tags to build custom profiles of your bot conversations. Click here for more.

IVR Properties

You can use this tab to define the input mode, grammar, prompts, and call behavior parameters for this node to use in IVR Channel. It is done at the node level. Click here for details

Connections Properties

From the node’s Connections tab, you can determine the node in the dialog task to execute next. You can write the conditional statements based on the values of any Entity or Context Objects in the dialog task, or you can use intents for transitions.
To setup Component Transitions, follow these steps:

  1. On the Message window, click the Connections tab.
  2. On the Connections tab, under the Connection Rules section, you can select nodes from the Default drop-down list.
  3. To configure a conditional flow, click Add IF.
  4. Configure the conditional expression based on one of the following criteria:
    • Entity: Compare an entity node in the dialog with a specific value using one of these operators: Exists, equals to, greater than equals to, less than equals to, not equal to, greater than, and less than. Select the entity, operator using the respective drop-down lists, and type the number in the Value box. For example, PassengerCount (entity) greater than (operator) 5 (specified value).
    • Context: Compare a context object in the dialog with a specific value using one of these operators: Exists, equals to, greater than equals to, less than equals to, not equal to, greater than, and less than. For example, Context.entity.PassengerCount (Context object) greater than (operator) 5 (specified value).
    • Intent: Select an intent that matches the next user utterance.
  5. In the Then go to drop-down list, select the next node to execute in the dialog flow if the conditional expression succeeds. For example, if the PassengerCount (entity) greater than (operator) 5 (specified value), Then go to Offers (sub-dialog).
  6. In the Else drop-down list, select the node to execute if the condition fails.
Note: If you want to write multiple If conditions, click Add Else If below the last If conditional expression.
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