Kore.ai provides various ways to aid in Analyzing your Bot performance:
- Summary for a bird’s eye view of all the bot configuration and capabilities.
- Usage Metrics: This page gives you –
- view real-time bot usage figures,
- bot activity, and bot user overview over a selected time period.
- Custom Dashboard: This option allows you to design your own reports and dashboards.
- Containment Metrics: This section provides insights into how effectively customers are engaging with the bot vs transferring to agents or dropping offs.
- NLP Metrics: The Analyze page helps you
- gain in-depth insights into your bot’s performance in identifying and executing tasks, and
- get a summarized view of bot conversations, intents detected, drop-offs with the complete bot-user conversation presented as a flow diagram
- Conversation Flows: This can be used to visualize the journey of various bot user interactions across conversation sessions in a given time period. This helps developers understand what are the frequently used tasks of their bot, how users are invoking these tasks, popular task execution paths, dropout points, etc.
