GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Working with the Builder
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations

CONCEPTS
Design
Storyboard
Dialog Tasks
Overview
Dialog Builder
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Group Node
Agent Transfer
User Prompts
Voice Call Properties
Dialog Task Management
Connections & Transitions
Component Transition
Context Object
Event Handlers
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Add Knowledge Graph to Bot
Create the Graph
Build Knowledge Graph
Add FAQs
Run a Task
Build FAQs from an Existing Source
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Training
Knowledge Graph Analysis
Knowledge Graph Import and Export
Importing Knowledge Graph
Exporting Knowledge Graph
Creating a Knowledge Graph
From a CSV File
From a JSON file
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Digital Forms
Views
Introduction
Panels
Widgets
Feedback Survey
Train
Introduction
ML Engine
Introduction
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Sentinment Management
Tone Analysis
Test & Debug
Talk to Bot
Utterence Testing
Batch Testing
Conversation Testing
Deploy
Channels
Publish
Analyze
Introduction
Conversations Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Meta Tags
Dashboards and Widgets
Conversations History
Conversation Flows
Feedback Analytics
NLP Metrics
Containment Metrics
Usage Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Masking PII Details
Variables
IVR Settings
General Settings
Assistant Management
Data Table
Table Views
App Definitions
Sharing Data Tables or Views

HOW TOs
Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters

APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism

ADMINISTRATION
Introduction
Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Advanced Topics
  5. Universal Bot
  6. Creating a Universal Bot12 min read

Creating a Universal Bot12 min read

This post refers to the upgraded version of the Universal Bot offered since the ver7.3 of the platform, for the older version click here.

Creating a Universal Bot involves the following major steps:

  1. Create the Basic Universal Bot
  2. Add Linked Bots
  3. Train the Universal Bot
  4. Configure the Channels
  5. Test the Universal Bot
  6. Publish the Universal Bot

For an overall understanding of Universal Bots click here and to understand the differences with Standard bot click here.

Step 1: Creation

Open the Bot Builder and start creating the universal bot by setting the basic bot details such as its name, default language, etc.

  1. Open the Bot Builder.
  2. At the top right side of the bot listing page, click New Bot and select the Start from Scratch option.
  3. In the Bot Name field, enter a name for the bot.
  4. Set the Default Bot Language.
  5. Select the Bot Type as Universal Bot.

Universal Bot Version

(post ver7.3 release of the platform)

  • You will be prompted to upgrade to the Universal Bot 2.0, this version provides training capability to the universal bot.
  • You can choose to Upgrade or continue with the older version. Note that the older version will be deprecated soon in the platform.
  • If you want to work with the older version, refer here for further instructions.
  • This current document refers to the instructions for the upgraded version of universal bot.

Step 2: Add Linked Bots

After you create a universal bot, link one or more existing bots to it. Since a universal bot comprises of other bots, you must have already created at least one standard bot.

Important Notes:

  • Linking a standard Bot does not give the owner or the developers of the universal Bot access to the linked Bot’s tasks and functions.
  • The universal Bot does not clone the tasks in the linked Bots but performs them via the linked Bot. So, any changes made to the linked Bot reflect the universal Bot’s functionality.

Follow these steps to add linked bots to the Universal Bot:

  1. Open the universal bot to which you want to link other bots.
  2. Select the Build tab from the top menu.
  3. Click Conversational Skills -> Linked Bots from the left menu or use the +Link Bots link from the Bot Summary page (landing page when you open a Bot) Linked Bot card.
  4. Click the Link a Bot link to open the Select a Bot dialog.
    Note: On the Select a Bot dialog, you can only see the bots for which you are either the owner or a co-developer. If you cannot see a bot in this window, make sure the bot is shared with you by its owner.
  5. Hover over the Bot to access the Link Bot button, click to link.
  6. Once linked you will see a message stating the same.
  7. You can expand the Bot name to see details like Invocation Name and Training Utterances. You can add the same here or later as explained in Step 3: Training Universal Bot.
  8. Select the bots that you want to link to the bot and close the dialog.
  9. Once you have linked Bots to the Universal Bot, the Linked Bots page will list all the Linked Bots. You can use the Link Bot button to link another Bot.
  10. You can mark some bots as fallback bots or inclusive bots:
    • Use the toggle switch to enable or disable the Use as Fallback option for a given bot – the bots thus marked will be used for detecting intents when no other bots are identified from other training options. Up to 15 bots can be marked as fallback bots.
    • Use the toggle switch to enable or disable the Use as Inclusive option for a given bot – these bots need not be trained with sample utterances to participate in the bot scoping process. These bots will always be considered for Intent Detection at the time of evaluating the user utterances, except when the user invokes a linked bot either using ‘Invocation Phrases’ or ‘Trigger Phrases’. Up to 3 linked bots can be marked as inclusive bots.

Unlink a Bot

If you want to unlink a linked bot, follow these steps:

  1. On the Linked Bots page, hover over the bot you want to unlink to view the Un-Link icon.
  2. Click Un-Link.

Remember to Publish the bot for the changes to be reflected in the published bot.

Step 3: Training

Universal Bot functionality enables training of the bot. This section details the steps in training the bot, for more details on training refer here.

  1. Open the universal bot that you want to train. This bot should be having bots linked to it.
  2. Select the Build tab from the top menu.
  3. From the left menu, select Natural Language -> Linked Bot Training.
  4. Select the Linked Bot Training section and Select Bot you want to train.
  5. Note that Inclusive bots do not need training, the training will not be used for bot scoping.  If you choose to train the same, this training will be used later if the linked bot is deselected as an Inclusive Bot.
  6. Expand the Invocation Names section to add the same.  These will be treated as a special set of synonyms defined against linked bot names. Refer here for more.
    • The name of the Bot is by default added as an invocation name, you can delete it if not required.
    • Enter additional Invocation Names as per your requirement.
  7. Expand the Utterances section to add utterances. These refer to the typical ways in which the users are expected to ask for intent from a linked bot. Refer here for more.
    • Add utterances as per your requirement.
    • You can also use the Copy from linked bot option to add the utterances from the linked bot.
      1. Selecting this option will open a copy from bot page for the linked bot under training.
      2. Select the relevant task from the linked bot from the Select Task dropdown.
      3. All the utterances for that task will be listed and you can select from the list. Multiselection is allowed.
      4. Click Done to add the utterances.
  8. Train the bot to activate these above changes.

Step 4: Configure the Channels

The universal Bot requires channel configurations separate from its underlying linked Bots, so the channels must be set up or enabled again. You can set up channels for the universal Bot regardless of the linked Bot channels and the published tasks of the linked Bots will execute from the universal Bot channels.

Before you Begin

This article assumes that you understand the fundamentals of configuring channels in Kore.ai and therefore focuses on the configuration aspects specific to the universal bots. For fundamentals of configuring channels in the Bot Builder, refer to Adding Channels to your Bot.

Important Notes:

  • The Universal Bot is available only on the channels enabled for it, regardless of the enabled channels for the linked Bots.
  • If a channel is configured for both linked and universal Bots, the message delivered to the user follows the channel-specific messages and formatting configured at the linked Bot.
  • If a channel enabled for the universal Bot is not enabled for the linked Bot, the universal Bot responds with the default messages defined for the linked Bot’s functionality.
  • If you do not set up any channel-specific formatting at either the universal or the linked Bot’s settings, the default message with standard formatting gets applied.
  • Alerts configured from universal Bot will be delivered via the universal Bot.

Steps in Configuring a Channel

  1. Open the universal bot for which you want to configure new channels.
  2. Select the Deploy tab from the top menu.
  3. Click Channels.
  4. From the list of supported channels on the Channels page, click the channel to configure it.
  5. The configuration settings for each channel vary according to the channel. When you click a channel to configure it, the configuration instructions are displayed. Follow them for channel configuration.
  6. Configure and save the channel settings.

Step 5: Testing

Since the universal Bot links together many standard Bots, the natural language processing settings may have to be optimized for several user utterances to accurately recognize the relevant bot and intent.

Testing the universal bot is similar to testing a standard bot where you type a user utterance and analyze the results. However, in the case of the universal bots, you see not just the shortlisted intents for the utterance but also the bots to which they belong. The name of the bot is prefixed to the intent in the following syntax: Bot Name: Task Name.

Before you begin

This article assumes that you understand the fundamentals of testing bots in Kore.ai Bots platform and therefore focuses on the testing aspects specific to the universal bots. To refer to the fundamentals of testing bots in the Bots Builder, read Testing your bot.

Steps in Testing a User Utterance

Follow these steps to test user utterances for universal bots:

  1. Open the universal bot for which you want to test the user utterances.
  2. Select the Build tab from the top menu.
  3. From the left menu click Testing -> Utterance Testing.
  4. In the Type a user utterance field, enter the utterance that you want to test. For example weather.
  5. The results show up below with single, multiple, or no matching intents. For example, below is a multiple match result for the weather utterance.
  6. Clicking the bots scoped will give the details of the process involved in evaluating the linked bots. Refer here for more details.

Understanding the Test Results

The result for test utterances fall into one of these three categories:

  • Single Matched Intent: A task or user intent of one of the linked bots matched the input.
    • If it is a correct match, you can provide additional training for the same task in the same bot to enhance its score, or you can also train a different task from another bot to recognize the utterance.
    • If it is an incorrect match, click the Mark as Incorrect Match link next to the matched intent. Clicking the link allows you to select the task or intent from the same or another bot that should match.
  • Multiple Matches with Same Scores: More than one task with the same recognition score matched the intent. These tasks can belong to one or more linked bots. Select the radio button next to the task that you want to match for the utterance.
  • Unidentified Intent: The user input did not match any task in any of the linked bots. Train the bot as explained below to match the right bot and linked task.

Improving the Universal Bot Performance

You can train the universal bot for more efficient and accurate functioning. Though you train the linked bot from the universal bot windows, the training is saved directly at the linked bot.

Follow these steps to train the linked bots in a universal bot:

  1. On the Utterance Testing window for the universal bot, select an intent.
  2. It opens the following fields that enable you to train the task using machine learning utterances, synonyms, and patterns.
  3. You can also configure the thresholds from the Natural Language -> Settings. See here for more.

Step 6: Publishing

After you have defined, trained, and saved a new configuration for a Universal Bot, it becomes visible on the Bot Builder home page. It is not available to users other than the developers of the bot until it is published and approved by the Bots Admin.

Universal Bot Statuses

The following are different statuses related to the universal bots, these will be displayed in the Linked Bots page against the linked Bots selected for publishing:

Universal Bot Status Description
Linked Bot configuration is complete and the standard bots are linked.
Awaiting Approval The Bot is published for enterprise use but has not been approved by the Bots Admin.
Published The Universal Bot is published for personal, enterprise, or public use.
Rejected The Bots Admin did not deploy the bot to the enterprise. An email is sent to the developer with comments from the Bots Admin.
Suspended The Bots Admin suspended the use of a deployed bot. An email is sent to the developer with comments from the Bots Admin.

Publish the Bot

Follow these steps to publish a universal bot:

  1. Open the universal bot that you want to publish.
  2. Select the Deploy tab from the top menu.
  3. From the left menu, select Bot Management -> Publish option.
  4. On the Publish page, select the linked bots you want to publish. This can be to:
    1. Include new linked bots, or
    2. Update already published linked bots, or
    3. Delete any unlinked bots
    Note: Default dialog is automatically selected and as it is mandatory to publish it you cannot de-select it.
  5. You can choose to Publish the following training components:
    • Training Utterances, Invocation Names, Synonyms, Fallback Bots, NLP Settings
      Note: The first time you are publishing a Universal Bot, all the NLP settings need to be selected for publishing
  6. Select from the list of enabled languages to publish the bot and then click Proceed.
  7. Enter appropriate Comments and click Publish
Note: After you publish a universal bot, all the published tasks in the selected linked bots become accessible to the users and any changes made to the linked bots automatically reflect in the universal bot.

Next Steps

  • You can learn about training the Universal Bots from here.
  • You can also look into how the Universal Bot can be customized by defining the default dialog and variables from here and/or learn to enable additional languages from here.
Menu