The Kore.ai XO Platform offers flexible usage plans for launching virtual assistants. You can select a plan of your choice using our self-service model or reach out to us for a customized enterprise plan. The self-service model offers a free plan as well as a pay-as-you-go plan. The following are the available plans and their features:
Free Plan
The Free Plan is available only in the global instance (https://bots.kore.ai) of the Kore.ai Platform. This plan is ideal for learning the platform, building a proof of concept, launching simple use cases, etc.
Standard Plan
The Standard Plan is available only in the global instance (https://bots.kore.ai) of the Kore.ai Platform. This plan is a pay-as-you-go plan with a request-based pricing model. A User Request is defined as any input from the user to the virtual assistant.
Enterprise Plan
The Enterprise Plan is available in all instances of the Kore.ai XO Platform (Global, EU, and JP). This plan is for enterprises with high volumes and enterprise administration needs. The usage is measured using a session-based model. 15 minutes of user interaction with the virtual assistant is defined as a session. A session can include any number of user inputs. You can reach out to us to subscribe to the Enterprise Plan.
Usage Plan Limits
The platform applies various limits and enforcements on the usage of the virtual assistant based on the plan associated with it.
| Feature | Free Plan | Standard Plan | Enterprise Plan |
| PLAN DETAILS | |||
|
Plan Type
|
Request-based Model. Every user input is considered as a request. | Request-based Model. Every user input is considered as a request. | Session-based Model. 15 minutes of user interaction with the virtual assistant is defined as a session |
|
Price Price per request or session. |
Free | Pay-as-you-go model with $0.01 per request. | Custom |
|
Usage Limits The number of allowed requests or sessions. |
5,000 requests per month. The VA stops responding when the requests are exhausted for a month. | As per credits in the account. | Custom |
| CONVERSATION BUILDER | |||
|
Topic Modeler Analyze agent transcripts to auto-identify intents, entities and flows. |
No | No | Yes |
|
Storyboard / Conversation Designer Prototype and design multi-turn conversations. |
Yes | Yes | Yes |
|
Dialog Builder Build multi-turn conversations with a low code approach. |
Yes | Yes | Yes |
|
Dialog Tasks (Up to) Maximum dialog tasks allowed. |
200 | 200 | 400 |
|
Alert Tasks (Notification frequency) Deliver timely, relevant, and personalized information to users. |
Up to 500 notifications per hour | Up to 500 notifications per hour | Up to 2,000 notifications per hour |
| KNOWLEDGE MANAGEMENT | |||
|
Knowledge Extraction Extract FAQs from your existing documents like PDFs and webpages. |
Yes | Yes | Yes |
|
Knowledge Graph Turn static FAQs into an intelligent, personalized conversational experience. |
Yes | Yes | Yes |
|
FAQs (Up to) Maximum FAQs allowed. |
1,000 | 1,000 | 4,000 |
| ADVANCED FEATURES | |||
|
Multichannel Support Deploy on the preferred voice and text channels of users. |
All available channels | All available channels | All available channels |
|
Multilingual Assistants Interact with the assistant in multiple languages. |
Yes | Yes | Yes |
|
Multi-Engine NLP Leverage the power of FM, KG and ML engines for better NLP accuracy. |
Yes | Yes | Yes |
|
Universal Bots Link multiple standard assistants to a Universal Bot for enabling collaboration between teams and providing a unified experience for your customers. |
No | No | Yes |
| TRAINING, TESTING AND VALIDATION | |||
|
Conversational Intelligence Handle contextual intents, follow-ups and interruptions. |
Yes | Yes | Yes |
|
Total Training Utterances (Up to) Utterances are the training data for the ML Models. |
10,000 | 10,000 | 50,000 |
|
ML Training Models Experiment with various training models to get the best NLP accuracy. |
Standard | Standard | Advanced |
|
Test Cases per Batch Test Suite (Up to) Measure the NLP accuracy by running automated tests. |
10,000 | 10,000 | 20,000 |
|
Test Cases for Conversation Testing (Up to) Test intent fulfillment by automating end-to-end conversational flows. |
1,000 | 1,000 | 5,000 |
|
Rate Limit for Batch Testing Maximum batch test executions allowed. |
10 per day | 10 per day | 20 per day |
|
Rate Limit for Conversation Testing Maximum conversation test exeutions allowed. |
10 per day | 10 per day | 20 per day |
|
IVR Sandbox Test end-to-end IVR experience using Kore.ai’s sandbox. |
Yes | Yes | Yes |
| ANALYTICS | |||
|
Pre-built Analytics Evaluate the assistant’s performance using out of the box metrics. |
Yes | Yes | Yes |
|
Custom Analytics (Widgets) Create custom dashboards based on your business requirements. |
10 Widgets | 10 Widgets | Unlimited |
|
Date Range for Analytics Data retention and data viewing limits. |
3 Months | 3 Months | 1 Year |
|
Versions (History) Create, store and restore copies of the current state of the assistants. |
20 Versions | 20 Versions | 40 Versions |
| DEPLOYMENT & SUPPORT | |||
|
Deployment Model Choose from On-prem, Hybrid & Cloud models for hosting the assistants. |
Cloud | Cloud | Cloud, Hybrid & On-Premises |
|
Basic Support Access to Community, Academy and Documentation. |
Yes | Yes | Yes |
|
Standard Support Email support on weekdays (8*5, local timezone). |
Not Available | Option to upgrade to Standard Support Plan. Refer to Support Plans for more details. | – |
|
Enterprise Support Email, phone and video support (24*7). Guided success program. |
Not Available | Not Available | Option to upgrade to Enterprise Support Plan. |
| ADMINISTRATION | |||
|
AD Sync Sync and import key user info from your organization’s directory. |
No | No | Yes |
|
SSO Single Sign-On authentication for your domain users. |
Yes | Yes | Yes |
|
Data Retention Limit on user data retention. |
Standard | Standard | Advanced |
|
Cloud Connector Connectors to establish secure communications through the firewall. |
No | No | Yes |
|
Collaborators (per assistant) Invite team members for collaborative development. |
Unlimited | Unlimited | Unlimited |
|
Access to Public APIs Design, build and monitor the assistants using APIs. |
Yes | Yes | Yes |
Subscription to Usage Plan
You can publish assistants in Regular Accounts by choosing any of the available plans. Selecting a Usage Plan is required for publishing a virtual assistant. If you are in an Enterprise Account, you do not need to select a plan as the platform automatically subscribes your assistant to Enterprise Plan.
- Publish in Free Plan
- If the virtual assistant is published in the Free Plan, then the request will be instantly approved.
- You can see the available billing units from the Plan and Usage module.
- Publish in Standard Plan
- You can publish the assistant in Standard Plan by completing the payment as per the plan definition.
- You will be redirected to our payment gateway for completing the transaction
- Post successful payment processing, you will be redirected to the platform
- You can see the available credits and the corresponding billing units from the Plan and Usage module.
- Publish in Enterprise Plan
- Virtual assistants in Enterprise Account are automatically published in the Enterprise Plan
- You can reach out to us from by clicking contact us if you would like to upgrade your account to an Enterprise Account
Following are the different ways in which you can subscribe to Usage Plans. This is applicable for the Free Plan as well as the Standard Plans.
- Builder
- If ‘Auto Approval’ of deploy/publish requests is enabled for your account, then you can choose a required plan while publishing the assistant.
- ‘Auto Approval’ is enabled for all accounts by default. Your enterprise administrator may choose to disable it as per your organization’s policies.
- You can choose to submit the publish request to your administrator even when the Auto Approval is enabled.
- Do note that you can choose different plans for assistants in the same account. You can have some of your assistants in Free Plan and some in Standard Plan.
- Admin Console
- The administrator of your account can associate a suitable Usage Plan before approving the virtual assistant’s deployment/publish request.
Publishing an Assistant in Free Plan
Follow these steps to publish an assistant:
- Open the Assistant whose tasks you want to publish.
- Select Deploy tab from the top menu
- From the left menu select Bot Management -> Publish.
- The Publish page opens with all the bot tasks selected by default.
- Clear the checkboxes of any tasks you do not want to publish, and then click Next.
Note: If you select to publish tasks without including the NL Model, then any unpublished training data will not be published and will be associated with the auto-created in-development version of the respective tasks. - Enter any useful comments for the Bots Admin and click Confirm.
- Once you click confirm, you are redirected to select the plan for your account.
- You can select the following plans:
- Free Forever – A free account plan with basic features.
- Standard – A pay-as-you-go account plan with $0.01 charger per user request.
- Enterprise Custom – A custom plan with unlimited requests per session.
- For more information about each plan, click learn more.
Upgrading from the Free to Standard or Custom Plan
Follow these steps to upgrade your plan:
- Once the Assistant is published.
- Select Manage tab from the top menu
- From the left menu select Plan & Usage and click Upgrade Plan.
- Once you click upgrade plan, you can either Choose a Standard Plan or Contact Kore.ai team for purchasing a custom plan.
- Click Choose Plan and enter the amount in the Amount to Credit field and click Authorize Payment.
- Enter the following payment details to purchase a standard plan:
- Billing Information
- Payment Method
- Fill all mandatory details and complete the payment process to upgrade to a standard plan.
Usage Details
You can find your virtual assistant’s Billing Units usage from the Plans and Usage module. You can view the data on the screen or export it to a CSV file. You can view the usage as Billing Sessions or Billing Units based on the plan in which the assistant is published.
- If your virtual assistant is in an Enterprise Account, then the Billing Units will be presented as Billing Sessions
- If your virtual assistant is in a Standard Account, then the Billing Units will be presented as Billing Requests
View Usage Information
To view the current plan and the usage data, follow these steps:
- Log on to the Bot Builder and select the Bot
- Select the Manage tab from the top menu
- From the left menu click Plan & Usage
- The Plan & Usage page will show the current plan, credits and sessions available
- You can:
- view the billing sessions consumed for a bot in a given period from the Bot Builder
- filter the billing sessions based on:
- Date (1 Week, 2 Weeks, 4 Weeks) – count per day
- Month (1 Month, 2 Months, 3 Months, 6 Months) – count per month
- Custom – choose a date period – count per day
- export the billing sessions into a CSV format
- Further, you have an option to:
- Change plans, refer here for plan details
- Reload the current account
- Enterprise accounts do not have the option to change payment or reload. You need to contact the support team for any assistance.
- You will be directed to the payment page with various payment options to choose from and complete the transaction.