Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Deprecations
Bot Builder
Creating a Bot
Design
Develop
Storyboard
Dialog Task
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Managing Dialogs
User Prompts
Alert Tasks
Alert Tasks
Ignore Words and Field Memory
Digital Forms
Digital Views
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Small Talk
Action & Information Task
Action Tasks
Information Tasks
Establishing Flows
Natural Language
Overview
Machine Learning
ML Model
Fundamental Meaning
NLP Settings and Guidelines
Knowledge Graph Training
Traits
Ranking and Resolver
NLP Detection
Advanced NLP Configurations
Bot Intelligence
Overview
Context Management
Session and Context Variables
Context Object
Dialog Management
Sub-Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Publishing your Bot
Analyzing your Bot
Overview
Dashboard
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Data Table
Universal Bots
Defining
Creating
Training
Customizing
Enabling Languages
Smart Bots
Defining
Sample Bots
Github
Asana
Travel Planning
Flight Search
Event Based Bot Actions
koreUtil Libraries
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Manage Sessions
Bot Management
Bot Versioning
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
Dashboard
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Enrollment
Inviting Users
Bulk Invites
Importing Users
Synchronizing Users from AD
Security & Compliance
Using Single Sign-On
Security Settings
Cloud Connector
Analytics
Billing
How Tos
Creating a Simple Bot
Creating a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure Digital Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
  1. Home
  2. Docs
  3. Bots
  4. What's New
  5. Bots Platform v4.0

Bots Platform v4.0

This is the release information for the Bots Admin Console v4.0 and Bot Builder v4.0 released on Aug 17, 2017.

  • Bot Behavior in Groups – For some channels, such as Slack, Kore.ai, Cisco Spark and Microsoft Teams, multiple users in a group chat can interact with the same bot in a group chat.
  • Link Regeneration – Ability to regenerate an expired link (more than 7 days old) for mapped actions, and alerts and dialog tasks with Report URL links.
  • BotKit SDK – Enhanced with location sharing support for Facebook and Facebook Workplace channels.

Bot Builder v4.0

This section contains the release information for Bot Builder v4.0 released on Aug 17, 2017.

New Features

The following list describes new features added to Bot Builder since the last release.

  • Machine Language Training – Performance and training enhancements.
    • Added support for entity extraction from user utterance when training in Bot Builder to match user intent.
    • Auto-addition of utterances to Machine Language when task is executed, and ability to enable or disable this feature.
    • Auto-train feature enhanced with messages for untrained utterances and now displays a status bar during auto-training.
  • Channels – New channels support.
    • Skype for Business – New channel added.
    • Jabber – New channel added.
  • Simplified Node Creation – Removed non-value added node creation dialogs. New node is added and displayed in the Dialog Builder tool immediately with default data displayed in the Properties pane.
  • Bot Response Node – Added a Report URL that generates a link that can be added to a bot message that a user can click to view an HTML report of information using messaging templates.
  • Script Node – Added line numbering the Script node editor for a dialog task, and advanced error handling with context object display for JavaScript errors in a dialog task.
  • Agent Transfer NodeFreshDesk integration added. Contact Kore Support for more information.
  • Service Node Simulator – Ability to configure the Run Bot tool to use offline sample response data vs online web services for testing a dialog Service node.
  • Link Regeneration – Ability to regenerate an expired link (more than 7 days old) for mapped actions, and alerts and dialog tasks with Report URL links.
  • Chat History – Moved out of Bot Builder and incorporated into the Bots Admin Console in the Analytics module with additional enhancements.
  • Manage Components – Ability to view all dialog components of all dialogs of a bot, view and edit component properties, and ability to delete components of any dialog task of a bot.
  • Your Bots / Shared Bots – In Bot Builder, if you have any shared bots, they are listed in a separate section on the left-hand navigation menu.
  • In Bot Builder JavaScript and code editors, the context object has drop-down selectable values as well as type-ahead search when writing code.
  • Entity Types – Enhancement and additions.
    • Added Airport as a new entity type.
    • Currency entity expanded to include support for GBP, CNY, YEN, CHF, MXN, and RUB.

Bots Admin Console v4.0

This section contains the release information for Bots Admin Console v2.4 released on Aug 17, 2017.

  • Analytics Module – Added new page for Bot Chat History. This was moved out of Bot Builder into the Bots Admin Console.
Menu