Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots's Approach Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Platform
How to Access Bot Builder
Working with Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Bot Builder
Creating a Bot
Dialog Task
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Managing Dialogs
User Prompts
Alert Tasks
Alert Tasks
Ignore Words and Field Memory
Digital Forms
Digital Views
Knowledge Graph
Importing and Exporting
Knowledge Extraction
Small Talk
Action & Information Task
Action Tasks
Information Tasks
Establishing Flows
Natural Language
Machine Learning
ML Model
Fundamental Meaning
NLP Settings and Guidelines
Knowledge Graph Training
Ranking and Resolver
NLP Detection
Advanced NLP Configurations
Bot Intelligence
Context Management
Session and Context Variables
Context Object
Dialog Management
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Publishing your Bot
Analyzing your Bot
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Data Table
Universal Bots
Enabling Languages
Smart Bots
Sample Bots
Travel Planning
Flight Search
Event Based Bot Actions
koreUtil Libraries
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Manage Sessions
Bot Management
Bot Versioning
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Inviting Users
Bulk Invites
Importing Users
Synchronizing Users from AD
Security & Compliance
Using Single Sign-On
Security Settings
Cloud Connector
How Tos
Creating a Simple Bot
Creating a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure Digital Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
  1. Home
  2. Docs
  3. Bots
  4. Bot Building
  5. Creation
  6. Develop – Standard Bot

Develop – Standard Bot

Standard Bots are the most common type of bots. With these bots, you can create dialog, alert, action, information, and knowledge task, as well as flows that map one task to another.

This topic describes the basic settings required to create a new Standard Bot.

Create a Standard Bot

  1. Log in to the Bot Builder platform with valid credentials.
  2. On the landing page, click + New Bot on the top-right.
  3. On the Create New Bot window, enter a name in the Bot Name field.
  4. Select English from the Default Bot Language drop-down list and Standard Bot from the Bot Type drop-down list.
  5. Click Create.

    The Bot created successfully message appears and the bot opens in the Bot Builder.

Define Bot Tasks

After creating the Standard Bot, you are ready to define how your bot works. You can define your bot by starting with the bot tasks.

Define one or more tasks or flows for your bot in one of the following methods:

  • On the Bot Summary page, click + New Task on the Tasks widget.
  • From the Bot Tasks tab, hover over the required task and click the + icon.

Tasks are what your bot does for the end-user, such as book a flight, get weather information or cancel a ticket.

You can define the following task types from Bot Builder:

Note: The Knowledge Collection and Flows are available on the Bots Tasks page.

  • Dialog Tasks – Consists of multiple intents, sub-intents, and component nodes to conduct a complex conversational flow between a user and the bot.
  • Alert Tasks – Monitors a web service for events and sends a notification message to the user when the event occurs. You can use this task type for scheduled polling or near real-time notification using webhooks.
  • Knowledge Graph – Turns static FAQ pages into an intelligent, personalized conversational experience. Build a hierarchy of crucial terms, add questions to the right nodes in the hierarchy, and leave the responding to users task to the bot, thus enabling your support staff to engage with more complex tasks.

Further Steps

  • A chatbot’s ability to consistently understand and interact with a user is dictated by the robustness of the Natural Language Processing (NLP) that powers the conversation.’s platform uses a unique Natural Language Processing strategy, combining Fundamental Meaning and Machine Learning engines for maximum conversation accuracy with little upfront training. Know more from here.
  • On any tab, you can test your bot tasks in a messaging window as long as the bot has at least one task in Configured or Published status. To test, click the Talk to Bot icon at the bottom right of the Bot Builder. For more information, refer to Talk to Your Bot.
  • Add delivery channels to your bot so that end-users can access and interact with your bot when it is deployed. For more information, refer to Adding channels to your bot.
  • Developers can initiate a publish request to administrators to review, approve, or disapprove new or upgraded bots and tasks before deployment. Developers also have the option to publish a bot to the public bots store by contacting Support to initiate a review and approval process. For more information, refer to Publishing Tasks.
  • After publishing the bot, open the Analyze page for insights into your bot’s performance at identifying and executing tasks. It lets you view the necessary information of user utterances that matched and did not match with intents. Also, it shows the tasks that failed to execute after matching an intent as well as the backend performance of the script and service nodes. For more information, refer to Analyzing your Bot.