Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots's Approach Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Platform
How to Access Bot Builder
Working with Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Bot Builder
Creating a Bot
Dialog Task
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Managing Dialogs
User Prompts
Alert Tasks
Alert Tasks
Ignore Words and Field Memory
Digital Forms
Digital Views
Knowledge Graph
Importing and Exporting
Knowledge Extraction
Small Talk
Action & Information Task
Action Tasks
Information Tasks
Establishing Flows
Natural Language
Machine Learning
ML Model
Fundamental Meaning
NLP Settings and Guidelines
Knowledge Graph Training
Ranking and Resolver
NLP Detection
Advanced NLP Configurations
Bot Intelligence
Context Management
Session and Context Variables
Context Object
Dialog Management
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Publishing your Bot
Analyzing your Bot
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Data Table
Universal Bots
Enabling Languages
Smart Bots
Sample Bots
Travel Planning
Flight Search
Event Based Bot Actions
koreUtil Libraries
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Manage Sessions
Bot Management
Bot Versioning
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Inviting Users
Bulk Invites
Importing Users
Synchronizing Users from AD
Security & Compliance
Using Single Sign-On
Security Settings
Cloud Connector
How Tos
Creating a Simple Bot
Creating a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure Digital Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
  1. Home
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  3. Bots
  4. Chatbot Overview
  5. Working with Bot Builder

Working with Bot Builder

After you sign in to Bot Builder, you are directed to the landing page.

Bot Builder Landing Page

On the landing page, you can perform the below-listed actions:

  • View all the Bots developed by you.
  • View the Bots shared with you for development by the codevelopers from your account.
  • Create a New Bot (more…).
  • Install sample (more…) and smart Bots (more…).
  • Import a Bot (more…).
  • Invite Developers to your account (more…).
  • Access the Contextual Help.
  • From the Profile section,

    • View and switch between your account, in case of multiple accounts.
    • Go to Admin Console – available only for admin users.
    • View and edit your Profile.
    • Set the App Language – introduced in v8.0, you can use this option to switch the platform language.
    • Access developer Documentation pages.
    • Access Developer Community pages.

Bot Builder Left Navigation

After you open a Bot and hover over the left navigation pane, you can find multiple options.

This navigation pane gives you access to various functionalities of the Bot Builder. The functionalities are as follows:

  • Home – To return to the Bot Builder Landing Page.
  • Dashboard – To access Bot Summary and Usage Metrics to understand various components of the Bot and its real-time status (more…).
  • Storyboard – To access the conversation designer to design various scenes that are representative of the actual end-user conversations with the bot (more…).
  • Bot Tasks – To view and add various Tasks to your Bot (more…).
  • Natural Language – To train your Bot for responsiveness and efficiency (more…).
  • Testing – To test your Bot for User Utterance and to run Batch Test Suites (more…).
  • Channels – To enable Channels to host your Bot (more…).
  • API Extensions – To enable API access for your Bot using BotKit SDK, Agent Transfer, and more (more…).
  • Publish – To enable user access to your Bot on selected Channels (more…).
  • Analyze – To track and improve the Bot performance post-publication (more…).
  • Settings – For Bot Configuration (more…) and Management (more…).
  • Status Tracker – To track all export and training jobs.

Bot Task Builder Page

To access the Bot Task Builder page,

  1. Hover over the left navigation pane, and select Bot Tasks.
  2. On the Bot Tasks page, you can find tabs (Dialog Task, Knowledge Graph, etc,.)for each task type that you can create on the platform.
  3. Click a tab to view the list of tasks in your bot.

For each task, the following details are displayed:

  • Name
  • Last Updated
  • Status

When you hover over a task name, the Settings DIYSettingsIcon icon appears.

To create a new task,

  • Hover over a task type tab; then click the + icon. For example, if you want to create a Knowledge Graph, hover over the Knowledge Graph tab; then click the + icon that appears.
    For more details, click here.

Bot Dialog Builder Page

Dialog Builder is a user interface to create a conversational flow between a user and a Bot in a dialog task using various task components, properties, and settings.

For more details, click here.