Chatbot Overview
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Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
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Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
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Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
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Amend Entity
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Analyzing your Bot
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Github
Asana
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koreUtil Libraries
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API Guide
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BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
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Creating a Simple Bot
Creating a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure Digital Forms
Add Form Data into Data Tables
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Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
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Patterns for Intents & Entities
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Using Bot Functions
Configure Agent Transfer
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  5. Analyzing Your Bot

Analyzing Your Bot

Kore.ai provides various ways to aid in Analyzing your Bot performance:

  • Dashboard: This page gives you –
    • a bird’s eye view of all the bot configuration and capabilities, and
    • view real-time and standard dashboards on your Bot’s performance
  • Conversation Flows: This can be used to visualize the journey of various bot user interactions across conversation sessions in a given time period. This helps developers understand what are the frequently used tasks of their bot, how users are invoking these tasks, popular task execution paths, dropout points etc.
  • Metrics: The Analyze page helps you
    • gain in-depth insights into your bot’s performance in identifying and executing tasks, and
    • get a summarized view of bot conversations, intents detected, drop-offs  with the complete bot-user conversation presented as a flow diagram
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