Chatbot Overview
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Starting with Kore.ai Platform
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BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
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Creating a Banking Bot
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Schedule a Smart Alert
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Add Form Data into Data Tables
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Add Data to Data Tables
Update Data in Data Tables
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Patterns for Intents & Entities
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  1. Home
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  5. Dialog Task
  6. サービスノード用の双方向 SSL の有効化

サービスノード用の双方向 SSL の有効化

双方向 SSL 認証は、証明書ベースの相互認証プロトコルです。提供された電子証明書を検証することで、お互いに相手の身元を確実に識別して認証できるようにします。

クライアント (Webブラウザやクライアントアプリケーション) がサーバー (Webサイトやサーバーアプリケーション) に対して自身を認証し、サーバーが信頼できる認証局 (CA) により発行された公開キー証明書/電子証明書を検証することで、クライアントに対しても自身を認証することを指します。

Kore.ai の実装

Kore.ai ボットプラットフォームは、クラウドサービスにおいてデフォルトでサポートを提供しています。 ご利用のサービスに双方向 SSL が必要な場合は、プラットフォームが証明書を発行します。

オンプレミスユーザーの場合

ボットプラットフォームのインストール時に、インストールガイドに記載されている指示に従って SSL 証明書を設定してください。

前提条件

双方向 SSL (相互認証) 接続を確立するには、以下のものが必要です。

    • 秘密キー、
    • クライアント証明書、
    • 認証局ルート証明書、および
    • 認証局中間証明書。

クライアントは、信頼できる認証局 (CA) から証明書を取得することができます。

作業

ボットプラットフォームが相互認証 (または双方向 SSL ) を必要とする API 呼び出しのバックエンドサービスを (サービスノードから) 呼び出すたびに、 ボット プラットフォームは SSL ハンドシェイクのために設定された証明書を API エンドポイントに提示します。 証明書が有効でないか、 API サービスによって信頼されていない場合は、 ボットはその呼び出しを行うことができません。

ボットプラットフォームと API サーバー間の SSL ハンドシェイク中の認証メッセージ交換には、次の手順が含まれます。

  1. ボットプラットフォームは、設定された API エンドポイントにリクエストを行います。
  2. API サーバーは、その証明書をボットプラットフォームに提示します。
  3. ボットプラットフォームはサーバーの証明書を検証します。
  4. 成功した場合、ボットプラットフォームは設定された双方向 SSL 証明書を API サーバーに送信します。
  5. API サーバーは、提示された証明書の資格情報を検証します。

成功した場合、サーバーはボットプラットフォームへの API アクセスを許可します。

このプロセスは、ボットのサービスノード ( サービスノードの詳細情報 ) に適用されます。

Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Deprecations
Bot Builder
Creating a Bot
Design
Develop
Storyboard
Dialog Task
User Intent Node
Dialog Node
Entity Node
Supported Entity Types
Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Form Node
Logic Node
Message Nodes
Confirmation Nodes
Service Node
Custom Authentication
2-way SSL for Service nodes
Script Node
Agent Transfer Node
WebHook Node
Grouping Nodes
Connections & Transitions
Managing Dialogs
User Prompts
Alert Tasks
Alert Tasks
Ignore Words and Field Memory
Digital Forms
Digital Views
Knowledge Graph
Terminology
Building
Generation
Importing and Exporting
Analysis
Knowledge Extraction
Small Talk
Action & Information Task
Action Tasks
Information Tasks
Establishing Flows
Natural Language
Overview
Machine Learning
ML Model
Fundamental Meaning
NLP Settings and Guidelines
Knowledge Graph Training
Traits
Ranking and Resolver
NLP Detection
Advanced NLP Configurations
Bot Intelligence
Overview
Context Management
Session and Context Variables
Context Object
Dialog Management
Sub-Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talk to Bot
Utterance Testing
Batch Testing
Record Conversations
Publishing your Bot
Analyzing your Bot
Overview
Dashboard
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Data Table
Universal Bots
Defining
Creating
Training
Customizing
Enabling Languages
Smart Bots
Defining
Sample Bots
Github
Asana
Travel Planning
Flight Search
Event Based Bot Actions
koreUtil Libraries
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Manage Sessions
Bot Management
Bot Versioning
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Widget SDK Tutorial
Widget SDK – Message Formatting and Templates
Web Socket Connect & RTM
Using the BotKit SDK
Installing
Configuring
Events
Functions
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
Dashboard
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Enrollment
Inviting Users
Bulk Invites
Importing Users
Synchronizing Users from AD
Security & Compliance
Using Single Sign-On
Security Settings
Cloud Connector
Analytics
Billing
How Tos
Creating a Simple Bot
Creating a Banking Bot
Transfer Funds Task
Update Balance Task
Context Switching
Using Traits
Schedule a Smart Alert
Configure Digital Forms
Add Form Data into Data Tables
Configuring Digital Views
Add Data to Data Tables
Update Data in Data Tables
Custom Dashboard
Custom Tags to filter Bot Metrics
Patterns for Intents & Entities
Build Knowledge Graph
Global Variables
Content Variables
Using Bot Functions
Configure Agent Transfer
  1. Home
  2. Docs
  3. Bots
  4. Bot Building
  5. Dialog Task
  6. Enabling 2-way SSL for Service nodes

Enabling 2-way SSL for Service nodes

Two-way SSL authentication is a certificate-based mutual authentication protocol that refers to two parties authenticating each other by verifying the provided digital certificate so that both parties are assured of the others’ identity.

It refers to a client (web browser or client application) authenticating themselves to a server (website or server application) and the server also authenticating itself to the client through verifying the public key certificate/digital certificate issued by the trusted Certificate Authorities (CAs).

Kore.ai Implementation

Kore.ai Bots platform offers this support by default in their cloud offering. In case, the services you use need a two-way SSL, the platform provides the certificate.

For On-premises Users

During the bots platform installation, configure the SSL certificate following the instructions given in the Installation Guide.

Prerequisites

To establish a Two-Way SSL (Mutual Authentication) connection, you must have the following:

    • Private Key
    • Client Certificate
    • Certificate Authority Root Certificate
    • Certificate Authority Intermediate Certificates.

The client can acquire a certificate from any of the trusted Certificate Authority (CA).

Working

Whenever the bots platform makes a call to backend services for API invocation (from Service node) that requires mutual authentication (or two way SSL), the bots platform presents the configured certificate to the API endpoint for SSL handshake. If the certificate is not valid or not trusted by the API service, the bot cannot make that call.

The authentication message exchange during SSL handshake between bots platform and API server includes the following steps:

  1. The bots platform makes a request to a configured API endpoint.
  2. The API server presents its certificate to the bots platform.
  3. The bots platform verifies the server’s certificate.
  4. If successful, the bots platform sends its configured two-way SSL certificate to the API server.
  5. The API server verifies the presented certificate credentials.

If successful, the server grants API access to the bots platform.

This process is applicable for service nodes (know more about service node) in a bot.

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