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  4. Channel Enablement
  5. Channel Enablement

Channel Enablement

After you define a custom bot, you can add delivery channels to your bot that end-users can use to access and interact with your bot when it is deployed. For example, you can enable your bot for use in the Messaging application, or allow interaction with your bot through an email address or through a Twilio SMS account. You can also enable your bot in third-party applications such as Facebook or Slack. This topic describes how to add one or more delivery channels to your bot.

By default, a bot and any defined notification or action tasks are not available to users in any channel unless you define one or more channels for your bot. For enterprise bots, even if the bot has a channel defined, the Bots Admin must approve and deploy the bot to make it available to users in the enterprise.

You can add channels to your bot from the Channels tab. Channels supported by Bots platform are categorized based upon their functionality and usage.

Steps in Enabling a Channel

To enable one or more channels for your bot, follow these steps:

  1. Open the bot for which you want to add the channels.
  2. Hover your move over the side navigation panel, and then click Channels tab.
  3. Click the name of the channel you want to add to the page. It opens the instructions page to install the channel.
  4. Click Next or the Configuration tab to open the configuration page for the channel. This image shows the configuration page for the Skype for Business channel.

Note – After adding the channel to the bot, the bot needs to be published for approval and the bot Admin needs to approve the bot (with new channels).  The new channel is not available to users until the Bots Admin explicitly approves that channel for your bot.

Available Channels

Click the icon for the channel you want to add, and then configure the channel to work with your bot. The page with Instructions and Configuration settings will slide out.

Following are the available channels:

Enterprise Channels
Cisco Jabber
Cisco Spark
Cisco Tropo
Google Assistant
Hangouts Chat
Live Person
Microsoft Teams
RCS Business Messaging
Ringcentral Glip
Skype for Business
Workplace By Facebook
Social Channels
Facebook Messenger
Voice Channels
Amazon Alexa
Twilio Voice
Twilio SMS
Web / Mobile Client