Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots's Approach Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Platform
How to Access Bot Builder
Working with Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
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Bot Builder
Creating a Bot
Dialog Task
Working with User Intent Node
Working with the Dialog Node
Working with Entity Node
Supported Entity Types
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Working with Message Nodes
Working with the Confirmation Nodes
Working with Service Node
Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
Working with Script Node
Working with Agent Transfer Node
Working with WebHook Node
Defining Connections & Transitions
Managing Dialogs
Prompt Editor
Action & Information Task
Working with Action Tasks
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Establishing Flows
Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Graph
Building Knowledge Graph
Generation of Knowledge Graph
Importing and Exporting Knowledge Graph
Knowledge Graph Analysis
Knowledge Extraction
Natural Language
Machine Learning
ML Model
Fundamental Meaning
Knowledge Graph Training
Ranking and Resolver
NLP Detection
NLP Settings and Guidelines
Bot Intelligence
Context Management
Session and Context Variables
Context Object
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Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
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Default Conversations
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Channel Enablement
Test & Debug
Talking to Bot
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Recording Conversations
Publishing your Bot
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Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Universal Bots
Enabling Languages
Smart Bots
Sample Bots
Travel Planning
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General Settings
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Customizing Error Messages
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API Guide
API Overview
API List
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SDK Overview
SDK Security
SDK App Registration Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Web Socket Connect & RTM
Using the BotKit SDK
Installing the BotKit SDK
BotKit SDK Configuration
Events for the BotKit SDK
Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Inviting Users
Sending Bulk Invites to Enroll Users
Importing Users and User Data
Synchronizing Users from Active Directory
Security & Compliance
Using Single Sign-On
Cloud Connector
How Tos
Context Switching
Using Traits
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Schedule a Smart Alert
Configure Agent Transfer
Custom Dashboard
Patterns for Intents & Entities
Build Knowledge Graph
  1. Home
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  3. Bots
  4. Analyzing Your Bot
  5. Dashboard

Dashboard Bots Platform allows you to get real-time metrics and conversation flows from its Dashboard. This Dashboard is divided into two parts:

  • Bot Summary to get a bird’s eye view of all the bot configuration and capabilities in a place.
  • From Usage Metrics page view real-time and standard dashboards on your bot’s performance.

Bot Summary

This page gives a detailed summary of the Bot configuration. This includes various snippets of bot definition as widgets. Clicking on any of these widgets takes you to the corresponding module.

These snippets give an overview of the:

  • Tasks added (list of Linked Bots in case of a Universal Bot),
  • Knowledge Graph configured,
  • Natural Language – patterns, utterances and synonyms,
  • Change Logs
  • Developers working on the Bot
  • Authorization Profile,
  • Events,
  • Bot Variables, and
  • any other settings configured for this Bot.

You can use this page to Import and Export Bot, and add New Tasks too.

Usage Metrics

From the Dashboard on the left navigation menu, you can access Usage Metrics page. This page is your one-stop bot activity and bot user overview.

  • Realtime Status: This gives an overview of your Bot usage at a given point in time. It is set to refresh every 30 secs, which can be customized using the dropdown next to the Refresh button.
    The Realtime Status includes:

    • Active Users – number of users interacting with the Bot.
    • Active Channels – clicking on the card expands the list of active channels along with the number of users using the same.
    • Active Agent Sessions – sessions that are in progress at a given instance.
  • Chat Session Records: By default, Bot usage metrics based on usage of the bot during the past 24 hours is displayed. You can customize the metrics displayed by time period and bot selection.
    • Select the Time Period:
      • 7 Days – Data aggregated over the past seven days is displayed.
      • 24 Hours – Only data aggregated during the immediate preceding 24 hours is displayed. This is the default setting.
      • Custom – Click to display the Custom Date Range dialog that you can use to define a specific date period. On the left side, select or enter a start date, and then on the right side, select or enter the end data for displaying activity data. Selection upto a maximum of 90 days preceding current date is allowed.
    • Filter can be applied to display Metrics
      • over a specified Channel.
      • based upon the meta tags added at a message, user or session levels. Multiple tags can be selected wherein ‘AND’ condition is applied.
    • An overview of the number of Tasks being performed, number of Sessions, and number of Alerts Sent is displayed.
    • A graphic illustration of the Messages and Conversations. This includes
      • Messages – the number of messages exchanged between the user and Bot
      • Conversations – the exchange between user and Bot without change of intent even after a 15 minute idle time
    • Hourly (or Daily) details of the Tasks Performed and Active User is displayed.
    • The activity in the past 24 hours related to Tasks Performed, Bots used and Active Users are also displayed along with the number of Chats they were used in.

Tag based Filters

Post ver7.1 release of the platform, you can filter the dashboard using meta tags added at a message, user or session levels. Multiple tags can be selected under the filter criteria, an ‘and‘ condition will be applied across multiple fields selected for filtering.

The following table gives the widget-wise applicability of meta tags on the dashboard.

Widget Type Session Tags User Tags Message Tags
Realtime Widgets Not Applicable Not Applicable Not Applicable
Tasks Performed Applicable Applicable Not Applicable
Alerts Sent Applicable Applicable Not Applicable
Sessions Applicable Applicable Not Applicable
Chats & Sessions Applicable Applicable Applicable for Chats
Tasks Performance Applicable Applicable Not Applicable
Intent Recognized vs. Failed Applicable Applicable Not Applicable
Top Tasks Applicable Applicable Not Applicable
Top Channels Applicable Applicable Not Applicable
Agent Transfer Applicable Applicable Not Applicable