Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots's Approach Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Platform
How to Access Bot Builder
Working with Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
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Bot Builder
Creating a Bot
Dialog Task
Working with User Intent Node
Working with the Dialog Node
Working with Entity Node
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Working with Message Nodes
Working with the Confirmation Nodes
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Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
Working with Script Node
Working with Agent Transfer Node
Working with WebHook Node
Defining Connections & Transitions
Managing Dialogs
Prompt Editor
Action & Information Task
Working with Action Tasks
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Establishing Flows
Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Graph
Building Knowledge Graph
Generation of Knowledge Graph
Importing and Exporting Knowledge Graph
Knowledge Graph Analysis
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Natural Language
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ML Model
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Knowledge Graph Training
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NLP Settings and Guidelines
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Amend Entity
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Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talking to Bot
Utterance Testing
Batch Testing
Recording Conversations
Publishing your Bot
Analyzing your Bot
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Universal Bots
Enabling Languages
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Sample Bots
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PII Settings
Customizing Error Messages
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API Guide
API Overview
API List
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SDK Overview
SDK Security
SDK App Registration Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Web Socket Connect & RTM
Using the BotKit SDK
Installing the BotKit SDK
BotKit SDK Configuration
Events for the BotKit SDK
Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Inviting Users
Sending Bulk Invites to Enroll Users
Importing Users and User Data
Synchronizing Users from Active Directory
Security & Compliance
Using Single Sign-On
Cloud Connector
How Tos
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Using Traits
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Schedule a Smart Alert
Configure Agent Transfer
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Patterns for Intents & Entities
Build Knowledge Graph
  1. Home
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  3. Bots
  4. Bot Settings
  5. General Settings

General Settings

To modify the general settings of a bot, hover over the side navigation panel of the bot and click Settings -> Config Settings. The General Settings tab opens by default.

General Bot Settings

Modify one or more of the settings described in the following table.

Field Description
Bot Name The name of the Bot displayed in the Bot Store, for example, My Web Service Bot, as the name of a Bot shown in the title bar in the following illustration. While a Bot is published, the Name cannot be changed. This field is required.
A Bot from the Bot Store
Description The description of the Bot, for example, This is the description for My Web Service Bot., displayed in Bot Builder and the Bot Store as shown in the previous illustration. This field is required.
Icon The icon image for the Bot displayed in Bot Builder, Bots Marketplace, and the end-user interface as shown in the previous illustration. The image format must be .png and best results are obtained using a 200 x 200-pixel image. This field is required.
Target Audience
  • Select General Public if the bot is for public use for both managed and unmanaged users in your domain. Bot assignments are not required and when the Bots Admin deploys the bot, it is available for use by all domain users. Use this option to make a bot widely available for all user types.
  • Select Enterprise Users if the bot is for managed users only in a domain, for example, for your employees or paid customers. After the Bots Admin approves and deploys this bot, it is not available to any managed users unless explicitly assigned by the Bots Admin. Use this option when you want to control which managed users in your domain can access and set up this bot on their devices.

Once Target Audience is defined and saved, you cannot change them.

Default Bot Language This is uneditable and is set at the time of Bot creation.
Bot Id Non-editable, assigned by the platform. Can be copied for use in API calls etc..
Subdomain (Tenancy) Click Yes to enable the use of tenancy. When the tenancy is defined, the end-user is prompted to enter a tenant name as part of the URL for the Bot, for example, kore, for the tenant-specific URL.
When enabled define the following properties:

  • Help Hint – The text displayed to the end-user to prompt the user to enter a tenant-specific URL for the Bot.
  • Base URL – The base URL for the Bot that the end-user must specify their company to complete the tenant-specific URL using the following syntax:
    https://{tenant} where {tenant}, including the braces, represents the tenant name.
     The following illustration is an example of a configured subdomain.
    Tenancy for Bots
Show link for task setup/execution
  • Select Yes to display a link to enable the choice for a user to input information used to execute a task in a user interface form or input the data directly into the message input field, for example, Enter the title for new Asana task. To make edits, click here. where here is a link to a form with fields.
  • When No is selected, the user can only input information for the task in the message input field. For example, Enter the title for new Asana task.
Error Message(s) Edit or add custom HTTP Status Codes and error messages for your Bot. For more information, see Customizing Error Messages.

To save the Bot settings, click Save. The < Bot Name > updated successfully message is displayed.

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