Channel Enablement

NOTE: This new approach to the integration of Workplace by Facebook Channel with Kore.ai Bots will be implemented in the upcoming release. Refer to this link till then. To add the Workplace by Facebook channel to your bot, you will need a developer portal Facebook account to configure the connection between…

RCS Business Messaging is the evolution of mobile messaging, increasing and improving the ways in which people and businesses communicate. It provides brands with the opportunity to increase their engagement with customers by making use of business messaging using chatbots and artificial intelligence (AI). Google RBM allows companies to send…

You can connect Kore.ai bots to your Mattermost account using either: (NOTE: Before you begin, ensure that you have access to the administrative functions of your Mattermost account) Webhook based integration or WebSocket based integration. WebHook based Integration Step 1: Setup Outgoing Webhook Login to your Mattermost account From the…

To launch your bot on Hangouts Chat, you would need to: Enable ‘Hangouts Chat API’, Create a Service Account, and Set up the integration. Step 1: Enable ‘Hangouts Chat API’ Login to Google Developer Console. Click ‘Enable APIs and Services’. Search and select ‘Hangouts Chat API’. Click the ‘Enable’ button.…

Webhook channel provides a generic webhook integration to connect your bot with any external communication systems. Kore.ai platform provides standard request and response APIs to be used to send and receive text messages. End user’s input through a voice, keypad or any other means needs to be converted to plain…

To set up Ringcentral Glip as a channel, you will need to create an app on Ringcentral’s Developer Portal and enable a webhook for the platform to receive messages. To add RingCentral Glip as a channel for your bot, you will need to: Create RingCentral App- To enable RingCentral as…

To add Amazon Alexa as a channel to your Kore.ai bot, you need to extract supported Dialog Tasks of this bot from Configurations tab and add to your Amazon Alexa’s Skills. Additionally, you also need to configure your bot’s Webhook URL as your Alexa Skill Set’s Service Endpoint for the…

To add Twilio Voice as a channel to your Kore.ai bot, you will need to get a Twilio phone number and setup webhook integration to communicate with the bot. Adding the Twilio Voice channel to your Kore.ai Bot allows end users for your bot to interact with your bot using…

To add Jabber as a channel to your Kore.ai bot, you will need to enable Webhook integration on your Jabber application. Adding the Jabber channel to your Kore.ai Bot allows end users for your bot to interact with your bot using their Jabber accounts. To add the Jabber channel to…

To add LivePerson as a channel to your Kore.ai bot, you will need to add a Bot user in LivePerson and setup the integration. Adding the LivePerson channel to your Kore.ai Bot allows end-users for your bot to interact with your bot using their LivePerson account.To add the LivePerson channel…