Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Bot Builder
Creating a Bot
Design
Develop
Dialog Task
Working with User Intent Node
Working with the Dialog Node
Working with Entity Node
Supported Entity Types
Working with Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Working with Message Nodes
Working with the Confirmation Nodes
Working with Service Node
Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
Working with Script Node
Working with Agent Transfer Node
Working with WebHook Node
Defining Connections & Transitions
Managing Dialogs
Prompt Editor
Action & Information Task
Working with Action Tasks
Working with Information Tasks
Establishing Flows
Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Graph
Terminology
Building Knowledge Graph
Generation of Knowledge Graph
Importing and Exporting Knowledge Graph
Knowledge Graph Analysis
Knowledge Extraction
Natural Language
Overview
Machine Learning
ML Model
Fundamental Meaning
Knowledge Graph Training
Traits
Ranking and Resolver
NLP Detection
NLP Settings and Guidelines
Bot Intelligence
Overview
Context Management
Session and Context Variables
Context Object
Dialog Management
Sub-Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talking to Bot
Utterance Testing
Batch Testing
Recording Conversations
Publishing your Bot
Analyzing your Bot
Overview
Dashboard
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Universal Bots
Defining
Creating
Customizing
Enabling Languages
Smart Bots
Defining
Sample Bots
Github
Asana
Travel Planning
Flight Search
Event Based Bot Actions
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Bot Management
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Kore.ai Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Web Socket Connect & RTM
Using the BotKit SDK
Installing the BotKit SDK
BotKit SDK Configuration
Events for the BotKit SDK
Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Enrollment
Inviting Users
Sending Bulk Invites to Enroll Users
Importing Users and User Data
Synchronizing Users from Active Directory
Security & Compliance
Overview
Using Single Sign-On
Cloud Connector
Analytics
Billing
How Tos
Context Switching
Using Traits
Live Agent Transfer
Schedule a Smart Alert
Configure Agent Transfer
Custom Dashboard
Patterns for Intents & Entities
Build Knowledge Graph
  1. Home
  2. Docs
  3. Bots
  4. Channel Enablement
  5. Adding the Skype for Business Channel

Adding the Skype for Business Channel

To set up Skype for Business as a channel, you will need to register a Bot Channel service in Azure and enable a webhook for the platform to receive messages. To enable Skype for Business, you need to:

  1. Register a Bot Channel- Login to Azure portal and register a bot channel.
  2. Create Microsoft ID and Password- You need to add all the bot details and create the Microsoft ID and Password.
  3. Enable Skype for Business- After registering the bot, you need to enable the channel.
  4. Publish Channel- After the channel is enabled and all configurations are verified, you need to publish the bot to make the bot available for developers.
To add Skype for Business channel
  1. In the Bots section of the Bot Builder, click the Bot that you want to add the Skype for Business channel to.
  2. On the Channels tab, click the Skype for Business icon. The Skype for Business Channel page gets displayed.
  3. In a new browser tab, login to Azure portal to register a bot channel. Click on + Create a Resource option from the left navigation menu. Search and select Bot Channels Registration from the search window. You would be navigated to new Bot Channel Service creation page. Click on Create button and proceed to the next screen to enter the details.
  4. Enter all the required details for registering the bot channel. Copy the Webhook URL from the Configurations tab of Skype for Business channel page on the builder and provide it in the Messaging Endpoint field.
  5. Click on Create to complete the registration. Post successful creation, you would be redirected to the Dashboard of your Azure account.
  6. To create Microsoft App ID and password, from your Azure Dashboard, select the resource that you have created in the previous steps. You would be redirected to the details page of the new resource that you have created.
  7. Click on Settings option from the left menu and then click on Manage option next to Microsoft App ID field. You would now be navigated to a new browser tab to manage your app credentials.
  8. Click on Generate New Password to create a new password for your app. Make a note of the password displayed in the pop-up screen and enter it in the Configurations tab of this window. Click Ok to go back to the previous screen. Make a note of the App ID and enter in the Configuration tab of the channel page. Click on Save option at the end of the page to save your changes.
  9. To enable Skype for Business, navigate back to your Azure portal and click on Channels option from the left menu for your app. Select the Skype for Business button.

    You will be redirected to channel information page and the channel will be enabled. Proceed to next step to add this bot to your Skype for Business Tenant account.
  10. The Tenant Administrator of your Skype for Business Online environment has to add this bot to your enterprise Skype for Business account. Please refer to instructions from Microsoft Bot Framework for adding this bot to your enterprise Skype for Business account. After these instructions are executed, end users of your enterprise can find this bot in their Skype for Business contacts list and start chatting with the bot.
Menu