Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots's Approach Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Platform
How to Access Bot Builder
Working with Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Bot Builder
Creating a Bot
Dialog Task
Working with User Intent Node
Working with the Dialog Node
Working with Entity Node
Supported Entity Types
Working with Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Working with Message Nodes
Working with the Confirmation Nodes
Working with Service Node
Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
Working with Script Node
Working with Agent Transfer Node
Working with WebHook Node
Defining Connections & Transitions
Managing Dialogs
Prompt Editor
Action & Information Task
Working with Action Tasks
Working with Information Tasks
Establishing Flows
Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Graph
Building Knowledge Graph
Generation of Knowledge Graph
Importing and Exporting Knowledge Graph
Knowledge Graph Analysis
Knowledge Extraction
Natural Language
Machine Learning
ML Model
Fundamental Meaning
Knowledge Graph Training
Ranking and Resolver
NLP Detection
NLP Settings and Guidelines
Bot Intelligence
Context Management
Session and Context Variables
Context Object
Dialog Management
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talking to Bot
Utterance Testing
Batch Testing
Recording Conversations
Publishing your Bot
Analyzing your Bot
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Universal Bots
Enabling Languages
Smart Bots
Sample Bots
Travel Planning
Flight Search
Event Based Bot Actions
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Bot Management
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDK Overview
SDK Security
SDK App Registration Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Web Socket Connect & RTM
Using the BotKit SDK
Installing the BotKit SDK
BotKit SDK Configuration
Events for the BotKit SDK
Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Inviting Users
Sending Bulk Invites to Enroll Users
Importing Users and User Data
Synchronizing Users from Active Directory
Security & Compliance
Using Single Sign-On
Cloud Connector
How Tos
Context Switching
Using Traits
Live Agent Transfer
Schedule a Smart Alert
Configure Agent Transfer
Custom Dashboard
Patterns for Intents & Entities
Build Knowledge Graph
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  4. Chatbot Overview
  5. Working with Bot Builder

Working with Bot Builder

When you sign in to Bot Builder, you will be directed to the landing page.

Bot Builder Landing Page

You can use this screen to:

  • view all the Bots developed by you;
  • view the Bots shared with you for development by the codevelopers from your account;
  • create a New Bot (more…);
  • install sample (more…) and smart Bots (more…);
  • import a Bot (more…);
  • Invite Developers to your account (more…);
  • view your account details and access the Help docs.

Bot Builder Left Navigation

Once you open a Bot and hover over the Left Navigation, multiple options open up.

This Nav Bar gives you access to various functionalities of the Bot Builder. These include:

  • Home – To return to the Bot Builder Landing Page.
  • Dashboard – To access Bot Summary and Usage Metrics for understanding various components of the Bot and its real-time status (more…).
  • Bot Tasks – To view and add various Tasks to your Bot (more…).
  • Natural Language – To train your Bot for responsiveness and efficiency (more…).
  • Testing – To test your Bot for User Utterance and to run Batch Test Suites (more…).
  • Channels – To enable Channels for hosting your Bot (more…).
  • API Extensions – To enable API access for your Bot using BotKit SDK, Agent Transfer and more (more…).
  • Publish – To enable user access to your Bot on selected Channels (more…).
  • Analyze – To track and improve the Bot performance post-publication (more…).
  • Settings – for Bot Configuration (more…) and Management (more…).
  • Status Tracker – To track all export and training jobs.

Bot Task Builder Page

Hover over the left navigation panel, and select Bot Tasks. The Bot Tasks page consists of tabs for each task type that you can create in the platform. Click a tab to see the list of tasks in your bot.

For each task following details are displayed:

  • Name,
  • Last Updated,
  • Status
  • When you hover over a task name, the Settings DIYSettingsIcon icon opens.


To create a new task, hover over a task type tab, and then click the plus icon. For example, if you want to create a Knowledge Graph, hover over the Knowledge Graph tab, and then click the plus icon that appears.
For more details click here.

Bot Dialog Builder Page

Dialog Builder is a user interface for creating a conversational flow between a user and a Bot in a dialog task using various task components, properties, and settings.

For more details click here.