Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots's Approach Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Platform
How to Access Bot Builder
Working with Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
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Bot Builder
Creating a Bot
Dialog Task
Working with User Intent Node
Working with the Dialog Node
Working with Entity Node
Supported Entity Types
Working with Composite Entities
Supported Time Zones
Supported Colors
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Working with Message Nodes
Working with the Confirmation Nodes
Working with Service Node
Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
Working with Script Node
Working with Agent Transfer Node
Working with WebHook Node
Defining Connections & Transitions
Managing Dialogs
Prompt Editor
Action & Information Task
Working with Action Tasks
Working with Information Tasks
Establishing Flows
Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Graph
Building Knowledge Graph
Generation of Knowledge Graph
Importing and Exporting Knowledge Graph
Knowledge Graph Analysis
Knowledge Extraction
Natural Language
Machine Learning
ML Model
Fundamental Meaning
Knowledge Graph Training
Ranking and Resolver
NLP Detection
NLP Settings and Guidelines
Bot Intelligence
Context Management
Session and Context Variables
Context Object
Dialog Management
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talking to Bot
Utterance Testing
Batch Testing
Recording Conversations
Publishing your Bot
Analyzing your Bot
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Universal Bots
Enabling Languages
Smart Bots
Sample Bots
Travel Planning
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Event Based Bot Actions
Bot Settings
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General Settings
PII Settings
Customizing Error Messages
Bot Management
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API Guide
API Overview
API List
API Collection
SDK Overview
SDK Security
SDK App Registration Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Web Socket Connect & RTM
Using the BotKit SDK
Installing the BotKit SDK
BotKit SDK Configuration
Events for the BotKit SDK
Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Inviting Users
Sending Bulk Invites to Enroll Users
Importing Users and User Data
Synchronizing Users from Active Directory
Security & Compliance
Using Single Sign-On
Cloud Connector
How Tos
Context Switching
Using Traits
Live Agent Transfer
Schedule a Smart Alert
Configure Agent Transfer
Custom Dashboard
Patterns for Intents & Entities
Build Knowledge Graph
  1. Home
  2. Docs
  3. Bots
  4. Bot Building
  5. Knowledge Graph
  6. Knowledge Graph Analysis

Knowledge Graph Analysis

A careful analysis of the Knowledge Graph helps in detecting errors in your questions and the path associated with the same that might hamper the user experience.

Knowledge Graph Diagnosis tool will help you in identifying any inefficiencies in your knowledge graphs and suggest possible corrective actions. Note that these are just guidelines and you need to further analyze the recommendations before going ahead with any changes.

NOTE: This feature was introduced in ver 7.1 of the platform.

The Knowledge Graph provides an option to initiate an inspection of the graph:

  • This option is available only for in-development version of the Knowledge Graph where there are one or more FAQs added to the graph.
  • Analysis will not consider the Thresholds and other configurations of the Knowledge Graph.
  • You can invoke the diagnosis, by clicking the Inspect button on the Knowledge Graph screen.
  • The platform will analyze the knowledge graph and provide a report of the analysis.
  • You have an option to Re-run the analysis or Export the report. Export option will download the report in JSON format.
  • The inspect report shows an overview of the number of issues found under various categories (see below for details)
  • Click each category to see the detailed report.
  • The first five occurences of the issue are listed. You need to fix the same and rerun the analysis to view the next set.

Report Fields

Following are the fields that are displayed in the report:

Issue Type Category Details Suggestion
Long-chain of terms with the questions present only at the last term in the chain Suggestion
  • Question
  • Path
Reduce the path by avoiding unimportant terms or merge relevant terms.
Identical terms with a common ancestor Suggestion
  • Common Parent
  • Child Paths (only for the largest repeated child trees)
Move the child terms above their parent terms to avoid duplication
Paths without any questions Suggestion
  • Path
Remove the path if you do not intend to add any questions to this path
Unusually long paths Suggestion
  • Path
Reduce the path by avoiding unnecessary terms or merging relevant terms.
Questions added to incorrect paths Error
  • Question
  • Path
Modify the path to include the terms in the question.
Questions at the root node that can be moved to better paths Suggestion
  • Question
  • Current Path
  • Suggested Path
Move the question to the suggested path
Questions with common words that are not used as terms Suggestion
  • Question (multiple)
  • Path
  • Suggested Extension
Extend the current path using the suggested extension
Redundant alternate questions Suggestion
  • Question
  • Alternate Question (multiple)
  • Path
Rephrase alternate questions to include wider coverage
Questions that match multiple paths Suggestion
  • Question
  • Current path
  • Other Paths (multiple)
Review the paths to avoid possible ambiguity scenarios
A large number of questions added to the root term Suggestion
  • Question
  • Path
Move the questions to the appropriate paths
Identical sibling nodes Suggestion
  • Path
  • Identical Term
Merge the identical terms

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