Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots's Approach Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Platform
How to Access Bot Builder
Working with Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Bot Builder
Creating a Bot
Dialog Task
Working with User Intent Node
Working with the Dialog Node
Working with Entity Node
Supported Entity Types
Working with Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Working with Message Nodes
Working with the Confirmation Nodes
Working with Service Node
Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
Working with Script Node
Working with Agent Transfer Node
Working with WebHook Node
Defining Connections & Transitions
Managing Dialogs
Prompt Editor
Action & Information Task
Working with Action Tasks
Working with Information Tasks
Establishing Flows
Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Graph
Building Knowledge Graph
Generation of Knowledge Graph
Importing and Exporting Knowledge Graph
Knowledge Graph Analysis
Knowledge Extraction
Natural Language
Machine Learning
ML Model
Fundamental Meaning
Knowledge Graph Training
Ranking and Resolver
NLP Detection
NLP Settings and Guidelines
Bot Intelligence
Context Management
Session and Context Variables
Context Object
Dialog Management
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talking to Bot
Utterance Testing
Batch Testing
Recording Conversations
Publishing your Bot
Analyzing your Bot
Custom Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Universal Bots
Enabling Languages
Smart Bots
Sample Bots
Travel Planning
Flight Search
Event Based Bot Actions
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Bot Management
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDK Overview
SDK Security
SDK App Registration Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Web Socket Connect & RTM
Using the BotKit SDK
Installing the BotKit SDK
BotKit SDK Configuration
Events for the BotKit SDK
Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Inviting Users
Sending Bulk Invites to Enroll Users
Importing Users and User Data
Synchronizing Users from Active Directory
Security & Compliance
Using Single Sign-On
Cloud Connector
How Tos
Context Switching
Using Traits
Live Agent Transfer
Schedule a Smart Alert
Configure Agent Transfer
Custom Dashboard
Patterns for Intents & Entities
Build Knowledge Graph
  1. Home
  2. Docs
  3. Bots
  4. Bot Building
  5. Dialog Task
  6. Enabling 2-way SSL for Service nodes

Enabling 2-way SSL for Service nodes

2-way SSL authentication is a certificate-based mutual authentication protocol that refers to two parties authenticating each other by verifying the provided digital certificate so that both parties are assured of the others’ identity.

It refers to a client (web browser or client application) authenticating themselves to a server (website or server application) and the server also authenticating itself to the client through verifying the public key certificate/digital certificate issued by the trusted Certificate Authorities (CAs). Implementation Bots Platform offers this support by default in their cloud offering. In case the services you use need a 2-way SSL, the platform will provide the certificate.

For on-premise users:
At the time of Bots platform installation, configure the SSL certificate following the instructions given in the Installation Guide.

To establish a Two-Way SSL (Mutual Authentication) connection, you must have the following:

    • private key,
    • client certificate,
    • certificate authority root certificate, and
    • certificate authority intermediate certificates.

The client can acquire a certificate from any of the trusted Certificate Authority (CA).


Whenever the Bots platform makes a call to backend services for API invocation (from Service node) that requires mutual authentication (or two way SSL), the Bots platform presents the configured certificate to the API endpoint for SSL handshake. If the certificate is not valid or not trusted by the API service, Bot will not be able to make that call.

The authentication message exchange during SSL handshake between Bots platform and API server includes the following steps:

  1. The Bots platform makes a request to a configured API endpoint.
  2. The API server presents its certificate to the Bots platform.
  3. The Bots platform verifies the server’s certificate.
  4. If successful, the Bots platform sends its configured 2-way SSL certificate to the API server.
  5. The API server verifies the presented certificate credentials.

If successful, the server grants API access to the Bots platform.

This process is applicable for service nodes (know more about service node) in a Bot.