Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Bot Builder
Creating a Bot
Design
Develop
Dialog Task
Working with User Intent Node
Working with the Dialog Node
Working with Entity Node
Supported Entity Types
Working with Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Working with Message Nodes
Working with the Confirmation Nodes
Working with Service Node
Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
Working with Script Node
Working with Agent Transfer Node
Working with WebHook Node
Defining Connections & Transitions
Managing Dialogs
Prompt Editor
Action & Information Task
Working with Action Tasks
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Establishing Flows
Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Tasks
Knowledge Ontology
Building Knowledge Graph
Importing and Exporting Bot Ontology
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Natural Language
Overview
Machine Learning
ML Model
Fundamental Meaning
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NLP Settings and Guidelines
Bot Intelligence
Overview
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Session and Context Variables
Context Object
Dialog Management
Sub-Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talking to Bot
Utterance Testing
Batch Testing
Recording Conversations
Publishing your Bot
Analyzing your Bot
Overview
Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Universal Bots
Defining
Creating
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Enabling Languages
Smart Bots
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Sample Bots
Github
Asana
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API Guide
API Overview
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SDKs
SDK Overview
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SDK App Registration
Kore.ai Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
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Using the BotKit SDK
Installing the BotKit SDK
BotKit SDK Configuration
Events for the BotKit SDK
Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Enrollment
Inviting Users
Sending Bulk Invites to Enroll Users
Importing Users and User Data
Synchronizing Users from Active Directory
Security & Compliance
Overview
Using Single Sign-On
Cloud Connector
Analytics
Billing
Bot Store
Overview
Creating a Kore.ai Bot Account
Adding a Kore.ai Bot
Choosing a Channel for a Bot
Interacting with a Kore.ai Bot
Setting Up Web Service Alerts
Setting Up RSS Alerts
Setting Up the Kore.ai Webhook Bot
Custom Kore.ai Bots
Bots for your Customers FAQs
Bots for your Workforce FAQs
Adding Bots
Contacting Kore.ai Support
Setting Up Filters
Bot Store Settings
How Tos
Context Switching
Using Traits
Live Agent Transfer
Schedule a Smart Alert
Configure Agent Transfer
  1. Home
  2. Docs
  3. Bots
  4. Analyzing Your Bot
  5. Dashboard

Dashboard

Kore.ai Bots Platform allows you to get real-time metrics and conversation flows from its Dashboard. This Dashboard is divided into two parts:

  • Bot Summary to get a bird’s eye view of all the bot configuration and capabilities in a place.
  • From Usage Metrics page view real-time and standard dashboards on your bot’s performance.

Bot Summary

This page gives a detailed summary of the Bot configuration. This includes various snippets of bot definition as widgets. Clicking on any of these widgets takes you to the corresponding module.

These snippets give an overview of the:

  • Tasks added (list of Linked Bots in case of a Universal Bot),
  • Knowledge Collection configured,
  • Natural Language – patterns, utterances and synonyms,
  • Change Logs
  • Developers working on the Bot
  • Authorization Profile,
  • Events,
  • Bot Variables, and
  • any other settings configured for this Bot.

You can use this page to Import and Export Bot, and add New Tasks too.

Usage Metrics

This page gives the following statistics:

  1. Number of Active Sessions i.e. the sessions that are in progress at a given instance.
  2. Number of Active Users
  3. The Active Channels
  4. Number of Active Agent Sessions
  5. Chat Session records:
    1. number of tasks performed,
    2. number of alerts sent,
    3. number of sessions
    4. detailed data for tasks, sessions, channels etc.
  6. Pie Chart to display success Vs Failed Intent detections
  7. Taskbar graph – The stacked bar graph to represent how many tasks were initiated and off that how many of them were successfully completed and how many of them failed to complete.
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