Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
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Bot Builder
Creating a Bot
Design
Develop
Dialog Task
Working with User Intent Node
Working with the Dialog Node
Working with Entity Node
Supported Entity Types
Working with Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Working with Message Nodes
Working with the Confirmation Nodes
Working with Service Node
Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
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Working with Agent Transfer Node
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Prompt Editor
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Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Tasks
Knowledge Ontology
Building Knowledge Graph
Importing and Exporting Bot Ontology
Knowledge Extraction
Natural Language
Overview
Machine Learning
ML Model
Fundamental Meaning
Knowledge Graph Training
Traits
Ranking and Resolver
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NLP Settings and Guidelines
Bot Intelligence
Overview
Context Management
Session and Context Variables
Context Object
Dialog Management
Sub-Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
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Default Standard Responses
Channel Enablement
Test & Debug
Talking to Bot
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Recording Conversations
Publishing your Bot
Analyzing your Bot
Overview
Dashboard
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Advanced Topics
Bot Authorization
Language Management
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IVR Integration
Universal Bots
Defining
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Smart Bots
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Sample Bots
Github
Asana
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API Guide
API Overview
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Kore.ai Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
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Using the BotKit SDK
Installing the BotKit SDK
BotKit SDK Configuration
Events for the BotKit SDK
Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
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Sending Bulk Invites to Enroll Users
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Synchronizing Users from Active Directory
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Schedule a Smart Alert
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  1. Home
  2. Docs
  3. Bots
  4. Analyzing Your Bot
  5. Dashboard

Dashboard

Kore.ai Bots Platform allows you to get real-time metrics and conversation flows from its Dashboard. This Dashboard is divided into two parts:

  • Bot Summary to get a bird’s eye view of all the bot configuration and capabilities in a place.
  • From Usage Metrics page view real-time and standard dashboards on your bot’s performance.

Bot Summary

This page gives a detailed summary of the Bot configuration. This includes various snippets of bot definition as widgets. Clicking on any of these widgets takes you to the corresponding module.

These snippets give an overview of the:

  • Tasks added (list of Linked Bots in case of a Universal Bot),
  • Knowledge Collection configured,
  • Natural Language – patterns, utterances and synonyms,
  • Change Logs
  • Developers working on the Bot
  • Authorization Profile,
  • Events,
  • Bot Variables, and
  • any other settings configured for this Bot.

You can use this page to Import and Export Bot, and add New Tasks too.

Usage Metrics

This page gives the following statistics:

  1. Number of Active Sessions i.e. the sessions that are in progress at a given instance.
  2. Number of Active Users
  3. The Active Channels
  4. Number of Active Agent Sessions
  5. Chat Session records:
    1. number of tasks performed,
    2. number of alerts sent,
    3. number of sessions
    4. detailed data for tasks, sessions, channels etc.
  6. Pie Chart to display success Vs Failed Intent detections
  7. Taskbar graph – The stacked bar graph to represent how many tasks were initiated and off that how many of them were successfully completed and how many of them failed to complete.
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