Chatbot Overview
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Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
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Bot Types
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Starting with Kore.ai Platform
How to Access Bot Builder
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Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
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Dialog Task
Working with User Intent Node
Working with the Dialog Node
Working with Entity Node
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Supported Company Names
Working with Message Nodes
Working with the Confirmation Nodes
Working with Service Node
Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
Working with Script Node
Working with Agent Transfer Node
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Defining Connections & Transitions
Managing Dialogs
Prompt Editor
Action & Information Task
Working with Action Tasks
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Establishing Flows
Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Tasks
Knowledge Ontology
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Importing and Exporting Bot Ontology
Knowledge Extraction
Natural Language
Overview
Machine Learning
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Traits
Ranking and Resolver
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Bot Intelligence
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Context Management
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Context Object
Dialog Management
Sub-Intents
Amend Entity
Multi-Intent Detection
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Channel Enablement
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Publishing your Bot
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Overview
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IVR Integration
Universal Bots
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Smart Bots
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Github
Asana
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Kore.ai Web SDK Tutorial
Message Formatting and Templates
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Using the BotKit SDK
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BotKit SDK Configuration
Events for the BotKit SDK
Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
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Enrollment
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Importing Users and User Data
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Security & Compliance
Overview
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Using Traits
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Schedule a Smart Alert
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  5. Bot Types

Bot Types

The following are the different bot types supported by Kore.ai:

Standard Bots

Standard Bots are the most common type of bots. Using these, you can create dialog, alert, action, information, and knowledge task, as well as flows that map one task to another. For more information, see Defining a Standard Bot.

Universal Bots

Universal bots facilitate a scalable, modular approach to bot building by helping you link several standard bots into one. The universal bot executes the tasks and functions of the linked bots by routing relevant utterances to the corresponding linked bots. Once you publish a universal bot, changes made in the linked bots automatically reflect in the universal bot. As a creator or developer of a bot, you can add any bots (published and configured) to a universal bot and access their underlying tasks and functions. When you publish a universal bot, the end users can only access the tasks that are published in the linked bots. Defining Universal Bots.

Smart Bots

A Smart Bot is a custom Bot defined and deployed to your environment and usually maintained by Kore.ai. You can unlock a Smart Bot and customize tasks. But once you open a task, it is no longer available for Kore.ai upgrades or changes- the developer must maintain it thereon. For more information, see Defining Smart Bots.

Sample Bots

You can install one or more of fully functional, end-to-end Kore.ai sample bots from the Bot Store, then customize and publish to understand how to configure bots. For more information, see Installing Sample Bots.

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