Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
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Dialog Task
Working with User Intent Node
Working with the Dialog Node
Working with Entity Node
Supported Entity Types
Working with Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Working with Message Nodes
Working with the Confirmation Nodes
Working with Service Node
Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
Working with Script Node
Working with Agent Transfer Node
Working with WebHook Node
Defining Connections & Transitions
Managing Dialogs
Prompt Editor
Action & Information Task
Working with Action Tasks
Working with Information Tasks
Establishing Flows
Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Tasks
Knowledge Ontology
Building Knowledge Graph
Importing and Exporting Bot Ontology
Knowledge Extraction
Natural Language
Overview
Machine Learning
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Fundamental Meaning
Knowledge Graph Training
Traits
Ranking and Resolver
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NLP Settings and Guidelines
Bot Intelligence
Overview
Context Management
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Context Object
Dialog Management
Sub-Intents
Amend Entity
Multi-Intent Detection
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Overview
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Github
Asana
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Using the BotKit SDK
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BotKit SDK Configuration
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Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
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User Management
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Schedule a Smart Alert
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  5. Bot Tasks

Bot Tasks

Kore.ai Bots platform supports the following types of tasks each meeting different use cases:

The following Bot Tasks are available on the Kore.ai Bots Platform:

Dialog Tasks

Consists of multiple intents and sub-intents and component nodes to conduct a complex conversational flow between a user and the bot. Know More

Simple Tasks

Apart from the Dialog Tasks, you can configure a few Simple Tasks like:

Alert Tasks

Monitors a web service for events and then sends a notification message to the user when the event occurs. You can use this task type for scheduled polling or near real-time notification using webhooks. Know more

Information Tasks

Provides a report of data by asking the user for input parameters and then executing a web service call. The formatted data is presented to the user as a link to a report that a user can click to display the data, for example, Show my tickets, or 3-day Weather Forecast. Know more

Action Tasks

Queries a user on demand for input parameters, and then executes a web service call along with a confirmation message, for example, Create New Ticket, or Get Weather for this Location. Know more

Creating Flows

Associates one task to another task of the same or different Bot. For example, flow for a Twitter tweet notification could be to Create New Follower. Know more

Knowledge Collection

Turns static FAQ pages into an intelligent, personalized conversational experience. Build an ontology of crucial terms, add questions to the right nodes in the hierarchy and leave the task of responding to users to the bot, thus enabling your Support staff to engage with more complex tasks. Know more

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