Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Bot Builder
Creating a Bot
Design
Develop
Dialog Task
Working with User Intent Node
Working with the Dialog Node
Working with Entity Node
Supported Entity Types
Working with Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Working with Message Nodes
Working with the Confirmation Nodes
Working with Service Node
Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
Working with Script Node
Working with Agent Transfer Node
Working with WebHook Node
Defining Connections & Transitions
Managing Dialogs
Prompt Editor
Action & Information Task
Working with Action Tasks
Working with Information Tasks
Establishing Flows
Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Tasks
Knowledge Ontology
Building Knowledge Graph
Importing and Exporting Bot Ontology
Knowledge Extraction
Natural Language
Overview
Machine Learning
ML Model
Fundamental Meaning
Knowledge Graph Training
Traits
Ranking and Resolver
NLP Detection
NLP Settings and Guidelines
Bot Intelligence
Overview
Context Management
Session and Context Variables
Context Object
Dialog Management
Sub-Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talking to Bot
Utterance Testing
Batch Testing
Recording Conversations
Publishing your Bot
Analyzing your Bot
Overview
Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Universal Bots
Defining
Creating
Customizing
Enabling Languages
Smart Bots
Defining
Sample Bots
Github
Asana
Travel Planning
Flight Search
Event Based Bot Actions
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Bot Management
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Kore.ai Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Web Socket Connect & RTM
Using the BotKit SDK
Installing the BotKit SDK
BotKit SDK Configuration
Events for the BotKit SDK
Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Enrollment
Inviting Users
Sending Bulk Invites to Enroll Users
Importing Users and User Data
Synchronizing Users from Active Directory
Security & Compliance
Overview
Using Single Sign-On
Cloud Connector
Analytics
Billing
Bot Store
Overview
Creating a Kore.ai Bot Account
Adding a Kore.ai Bot
Choosing a Channel for a Bot
Interacting with a Kore.ai Bot
Setting Up Web Service Alerts
Setting Up RSS Alerts
Setting Up the Kore.ai Webhook Bot
Custom Kore.ai Bots
Bots for your Customers FAQs
Bots for your Workforce FAQs
Adding Bots
Contacting Kore.ai Support
Setting Up Filters
Bot Store Settings
How Tos
Context Switching
Using Traits
Live Agent Transfer
Schedule a Smart Alert
Configure Agent Transfer
  1. Home
  2. Docs
  3. Bots
  4. Bot Settings
  5. Redacting Personally Identifiable Information

Redacting Personally Identifiable Information

Personally identifiable information (PII), or sensitive personal information (SPI), refers to information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Some examples of PII include Social Security Number, email address, credit card numbers, passport number, home address, and so forth.

Kore.ai allows you to redact any sensitive information that users share with your bots. When you enable redaction for an information type, you can transform its value into a pattern that doesn’t contain comprehensible data.

The platform provides the following three modes to redact specified information types:

Option Description Example
Redaction Replaces the data with a unique random alphanumeric value An email address entered gets replaced with a random value such as jjh4ezb2
Replacement Replaces the data with a static value that you enter in the PII Redaction settings. If the static value entered is asdf1234, any email address entered is replaced with asdf1234
Mask with Character Replaces the first few and last few characters of the data with ‘+’ or ‘#’ symbols. You can select the number of characters to mask as well as the symbol for masking. If you configure the first four and last four characters to be masked with ‘+’, an email address such as helpdocs@kore.ai gets redacted as ++++docs@kor++++

 

Once redaction is enabled for an information type, Bots Platform stores only the redacted data of instances of the specific type. Therefore, no user can get access to original PII data from the platform.

Note: If a PII value determines the transition in a Dialog task, then the original value is used for transition. However, developers can only see the redacted data in the context variable or other places where it is displayed.

How to Redact

  1. Open the bot for which you want to configure the PII settings.
  2. Hover over the left navigation, and select Settings -> Config Settings.
  3. On the Settings page, click PII Settings. The PII Redaction page opens.
  4. If PII Redaction isn’t enabled for the bot, toggle the switch to Enable. The page now shows a list of information types whose redaction settings are configured by default.
  5. To activate the redaction of any of these out-of-the-box information types, toggle the switch next to them to Enable. To edit their redaction settings, click their name.
  6. To configure redaction settings for any other information types, click Add New on the top-right side of the PII Redaction page.

Configuration Fields

Field Description
Information Type Enter a name for the information type you want to secure, for example, Credit Card Number.
Definition Enter a regular expression for recognizing the information type from user entries. For example, a regex value for a Visa credit card could be similar to ^4[0-9]{12}(?:[0-9]{3})?$
Map Entities Map all the entities in the bot’s Dialog tasks that correspond to the information type.
Note: If you do not map entities corresponding to redacted information types, even valid user entries for those entities cause errors in the dialog tasks. For example, let’s say you have enabled redaction for email information type. When a user enters an email address for a bot entity, the platform immediately redacts the information even before the entity node captures it, as emails are set up for redaction. The entity node then receives redacted data, and since the entity is not mapped in the redaction settings, it assumes the redacted value as an invalid email entry. Whereas, if you map the entity in the redaction settings, the entity recognizes the data redacted and accepts it.
Display Type Select one of these modes to display the redacted data anywhere in the platform: Redaction, Replacement, Mask with Character.

Note: The value displayed would be prefixed with a platform generated random unique identifier. This is the key used internally to retrieve the original value in case of conditional transitions etc..

Menu