The Kore.ai Conversational Platform provides the tools, processes, and methods required to develop business-ready Chatbots or Virtual Assistants, as they are sometimes called.
The Kore.ai Bots Platform gives enterprises every necessary component to clear the hurdle of “how” when it comes to designing, building, testing, and deploying AI-powered chatbots. This one-stop solution provides a scalable, secure, and repeatable foundation to create chatbots that perform a wide range of intelligent tasks, communicate with people, systems, and things via award-winning NLP and leverage data to drive actionable employee and customer engagements across channels.
Kore.ai Platform Components
End to end platform to build, train, analyze and manage enterprise ready bots
The Kore.ai technology platform provides technical and business components to develop intelligent bots and manage the bots throughout their life cycle. At the core of the platform is the NLP (Natural Language Processing) Engine built with award-winning technology that combines multiple intelligence methods to understand human utterances and intents, including sentiments and emotions.
The bots developed on Kore.ai platform work on multiple channels of communication, while the platform has pre-built integrations with several enterprise backend platforms.
The platform is open and scalable enabling enterprises to extend their capabilities.
The following block diagram illustrates the major features of the platform.
Proprietary Multi-Pronged NLP Approach
Kore.ai takes a unique multi-engine approach to NLP, each of which has its own specialized capabilities that cover the inherent weaknesses of any one individual model.
This approach allows you to create intelligent bots that understand human intent, that can handle complex back-and-forth conversations, and that can complete tasks successfully. Our bots can also analyze user utterances for emotion and sentiment, retain context at various levels, and know when to seamlessly hand over conversations to humans.
GUI-Based Dialog Builder and Task Execution Framework
Kore.ai provides a visual dialog builder that helps you quickly and easily design conversation paths and create conditional nodes to handle multiple intents, sub-intents, and ‘pause and resume’ scenarios. It also allows you to set up connections with external systems for seamless data exchange.
Our platform provides a simple, yet powerful API-based integration framework that saves you time and money by freeing your developers from writing complex custom code, implementing third-party integration suites, or setting up enterprise service buses for every bot. The platform also allows bots to systematically adhere to channel-specific nuances related to message formatting, authorization, authentication, and more.
Bot Training for Business Readiness
Kore.ai provides everything you need to test your bots and train them to interpret diverse human expressions, including a deterministic (fundamental meaning) model and a probabilistic (machine learning) model that can be used separately or together.
Define user utterances, synonyms, and patterns to train your model for intent detection. Manage your model using NLP thresholds that best suit your unique bot use case.
You can enhance the basic bot capabilities by using traits, context tags and sentiment analysis for a more personal and intuitive experience.
Omnichannel Presence
Communicate with your bot in the conversational channel of your choice. The Kore.ai platform supports 30+ enterprise, social, live chat, SMS, and email communication channels as well as voice assistants, websites, and mobile apps from a single configuration, while offering flexibility to customize responses and use the unique UI elements of each channel.
Example Channels
- Facebook Messenger
- Web Chat
- IVR Systems
- Google Assistant
- Alexa
Bot Analytics and Dashboard
Kore.ai provides all the data and visualization tools you need to measure and analyze your bot performance and to build a deep understanding of bot, employee, and customer behavior.
Better understand how users interact with your bots and see how well your bots perform by tracking bot engagement, conversational analytics, and functional analytics from a centralized dashboard. Plus, custom segmentation, seamless data extraction, and support for custom reports and custom data visualizations ensure you get the actionable insights you need to build the best bots and get the most from your investments.
Bot and User Administration
Manage all your bots and users from a single, comprehensive web application.
Enroll users, create and assign granular bot builder and bot administration roles, and create groups to easily manage assignments at scale. Selective bot publishing and bot assignments, maker-checker options, and secure API access to platform feature ensure you retain complete control over the complete bot building and deployment lifecycle.
Plus, all chat transcripts and bot changes are logged and accessible with full administrative lifetime control, so everything you do is well-documented for performance and compliance purposes.
Multi-Layered Security and Compliance
Kore.ai provides a safe place for you to build, deploy, and manage chatbots and virtual assistants, with rigorous security standards and practices, rock-solid encryption, and built-in enterprise-class security and compliance across all components, layers, and interactions.
Our SOC Type 1 certified platform provides powerful mechanisms to protect and mask sensitive user information, uses industry standard SSO to integrate with enterprise authentication, encrypts data during transit as well as at rest, and is fully compliant with the latest industry standards.
Plus, we maintain rigorous internal security practices at all times, regularly perform detailed penetration testing activities, and routinely refine our technical, administrative, and physical safeguards to provide an environment that’s safe for enterprises of all shapes and sizes.