Kore.ai Bots platform supports the following types of tasks each meeting different use cases:
The following Bot Tasks are available on the Kore.ai Bots Platform:
Dialog Tasks
Consists of multiple intents and sub-intents and component nodes to conduct a complex conversational flow between a user and the bot. Know More
Simple Tasks
Apart from the Dialog Tasks, you can configure a few Simple Tasks like:
Alert Tasks
Monitors a web service for events and then sends a notification message to the user when the event occurs. You can use this task type for scheduled polling or near real-time notification using webhooks. Know more
Information Tasks
Provides a report of data by asking the user for input parameters and then executing a web service call. The formatted data is presented to the user as a link to a report that a user can click to display the data, for example, Show my tickets, or 3-day Weather Forecast. Know more
Action Tasks
Queries a user on demand for input parameters, and then executes a web service call along with a confirmation message, for example, Create New Ticket, or Get Weather for this Location. Know more
Creating Flows
Associates one task to another task of the same or different Bot. For example, flow for a Twitter tweet notification could be to Create New Follower. Know more
Knowledge Collection
Turns static FAQ pages into an intelligent, personalized conversational experience. Build an ontology of crucial terms, add questions to the right nodes in the hierarchy and leave the task of responding to users to the bot, thus enabling your Support staff to engage with more complex tasks. Know more