Chatbot Overview
Conversational Bots
Intents & Entities
Intelligent Bots
Kore.ai's Approach
Kore.ai Conversational Platform
Bot Concepts and Terminology
Natural Language Processing (NLP)
Bot Types
Bot Tasks
Starting with Kore.ai Platform
How to Access Bot Builder
Working with Kore.ai Bot Builder
Building your first Bot
Getting Started with Building Bots
Using the Dialog Builder Tool
Creating a Simple Bot
Release Notes
Latest Updates
Older Releases
Bot Builder
Creating a Bot
Design
Develop
Dialog Task
Working with User Intent Node
Working with the Dialog Node
Working with Entity Node
Supported Entity Types
Working with Composite Entities
Supported Time Zones
Supported Colors
Supported Company Names
Working with Message Nodes
Working with the Confirmation Nodes
Working with Service Node
Implementing Custom Authentication
Enabling 2-way SSL for Service nodes
Working with Script Node
Working with Agent Transfer Node
Working with WebHook Node
Defining Connections & Transitions
Managing Dialogs
Prompt Editor
Action & Information Task
Working with Action Tasks
Working with Information Tasks
Establishing Flows
Alert Tasks
Working with Alert Tasks
Managing Ignore Words and Field Memory
Knowledge Tasks
Knowledge Ontology
Building Knowledge Graph
Importing and Exporting Bot Ontology
Knowledge Extraction
Natural Language
Overview
Machine Learning
ML Model
Fundamental Meaning
Knowledge Graph Training
Traits
Ranking and Resolver
NLP Detection
NLP Settings and Guidelines
Bot Intelligence
Overview
Context Management
Session and Context Variables
Context Object
Dialog Management
Sub-Intents
Amend Entity
Multi-Intent Detection
Sentiment Management
Tone Analysis
Sentiment Management
Default Conversations
Default Standard Responses
Channel Enablement
Test & Debug
Talking to Bot
Utterance Testing
Batch Testing
Recording Conversations
Publishing your Bot
Analyzing your Bot
Overview
Dashboard
Conversation Flows
Bot Metrics
Advanced Topics
Bot Authorization
Language Management
Collaborative Development
IVR Integration
Universal Bots
Defining
Creating
Customizing
Enabling Languages
Smart Bots
Defining
Sample Bots
Github
Asana
Travel Planning
Flight Search
Event Based Bot Actions
Bot Settings
Bot Functions
General Settings
PII Settings
Customizing Error Messages
Bot Management
Using Bot Variables
API Guide
API Overview
API List
API Collection
SDKs
SDK Overview
SDK Security
SDK App Registration
Kore.ai Web SDK Tutorial
Message Formatting and Templates
Mobile SDK Push Notification
Web Socket Connect & RTM
Using the BotKit SDK
Installing the BotKit SDK
BotKit SDK Configuration
Events for the BotKit SDK
Functions for the BotKit SDK
BotKit SDK Tutorial – Agent Transfer
BotKit SDK Tutorial – Flight Search Sample Bot
Using an External NLP Engine
Bot Administration
Bots Admin Console
User Management
Managing Users
Managing Groups
Managing Role
Bots Management
Enrollment
Inviting Users
Sending Bulk Invites to Enroll Users
Importing Users and User Data
Synchronizing Users from Active Directory
Security & Compliance
Overview
Using Single Sign-On
Cloud Connector
Analytics
Billing
How Tos
Context Switching
Using Traits
Live Agent Transfer
Schedule a Smart Alert
Configure Agent Transfer
  1. Home
  2. Docs
  3. Bots
  4. Channel Enablement
  5. Adding the Microsoft Teams Channel

Adding the Microsoft Teams Channel

To add the Microsoft Teams channel to your Bot, you will need to create a Bot in Microsoft Bot Framework account to configure the connection between Microsoft Teams and Kore.ai. To add the Microsoft Teams channel to your Bot, you will need to:

  • Register the Bot – You will need to create a Bot in Microsoft Bot Framework by adding all the Bot details and creating the App ID and Password. To register the Bot, you must have created and registered for a free account in the Microsoft Bot Framework developer portal.
  • Enable Channel – After registering the Bot, you need to enable the channel.
  • Publish Channel – After the channel is enabled and all configurations are verified, you can optionally publish the Bot to make the Bot available for developers.

To add Microsoft Teams channel

    1. In the Bots section of the Bot Builder, click the Bot that you want to add the Microsoft Teams channel to.
    2. On the Channels tab, click the Microsoft Teams icon. The Microsoft Teams channel page gets displayed.
    3. To enable this bot on Microsoft Teams, you need to register it with Microsoft Bot Framework. Login to Microsoft Bot Framework portal and navigate to My Bots section and click on Create a bot.
    4. On the subsequent page, go to Bot Channels Registration in the Bot Service panel and click Create to set up the Bot profile.
    5. Enter all the relevant details for Bot profile. Copy the Webhook URL from the Configuration tab of the Microsoft Teams channel page and enter it in the Messaging endpoint field on the Bot profile page.
    6. While on the Bot Profile page, click on Create Microsoft App ID and password. A new Microsoft App ID will be auto-assigned and displayed.
    7. Now click on Generate an app password to continue. Make a note of the password generated and enter it in the Configurations tab of the Microsoft Teams channel window. Click Ok to go back to the previous screen. Make a note of the App ID and enter in the Configuration tab of the channel page.
Note: The only time the full password is displayed is when it is generated and displayed in the Generate Password dialog. Copy and save the password to a secure location until added to the Microsoft Teams Channel page in Bot Builder
  1. Click on Finish and go back to Bot Framework to return to the previous screen. Click Register to complete the App creation.
  2. After creation of the app, you would be redirected to Connect to channels page. Bot Framework enables Microsoft Teams channel by default. Click on Microsoft Teams Channel icon in the Add a Featured channel section.
  3. A confirmation screen will be opened to inform that the bot is now enabled for Microsoft Teams channel.
  4. Navigate to the Configuration tab of the Microsoft Teams channel page to update or review the app configurations and enable the channel.
Note: “Web Chat” option of Bot Framework is not supported.

Editing the Microsoft Teams Channel

To edit the Microsoft teams channel, hover your mouse over the channel and click to modify. You can make necessary updates to your channel configurations and save them. You may also disable or delete the channel information by clicking the Settings icon.

Select one of the following commands to modify the channel:

  • Disable/Enable – Click Disable to temporarily disable use of the Microsoft teams channel for your Bot.To enable use of the Microsoft teams channel, Click Enable.
  • Delete – Click Delete, and then click OK in the Delete Confirmation dialog to permanently delete the Bot channel configuration.
Warning: This operation is permanent, and cannot be undone.
Menu