GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Working with the Builder
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations

CONCEPTS
Design
Storyboard
Dialog Tasks
Overview
Dialog Builder
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Group Node
Agent Transfer
User Prompts
Voice Call Properties
Dialog Task Management
Connections & Transitions
Component Transition
Context Object
Event Handlers
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Add Knowledge Graph to Bot
Create the Graph
Build Knowledge Graph
Add FAQs
Run a Task
Build FAQs from an Existing Source
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Training
Knowledge Graph Analysis
Knowledge Graph Import and Export
Importing Knowledge Graph
Exporting Knowledge Graph
Creating a Knowledge Graph
From a CSV File
From a JSON file
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Digital Forms
Views
Introduction
Panels
Widgets
Feedback Survey
Train
Introduction
ML Engine
Introduction
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Sentinment Management
Tone Analysis
Test & Debug
Talk to Bot
Utterence Testing
Batch Testing
Conversation Testing
Deploy
Channels
Publish
Analyze
Introduction
Conversations Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Meta Tags
Dashboards and Widgets
Conversations History
Conversation Flows
Feedback Analytics
NLP Metrics
Containment Metrics
Usage Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Masking PII Details
Variables
IVR Settings
General Settings
Assistant Management
Data Table
Table Views
App Definitions
Sharing Data Tables or Views

HOW TOs
Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters

APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism

ADMINISTRATION
Introduction
Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. SDKs
  5. Message Formatting and Templates14 min read

Message Formatting and Templates14 min read

Kore.ai SDK allows you to override the default message formatting using markdown and apply templates to display custom formatted bot messages to users.
This topic describes the following:

  • Supported template types
  • Template implementation details
  • The default formatting for the Web SDK
  • Supported markdown to customize messages

Template Types

The SDKs support the following message template types. Depending on the SDK, the JavaScript implementation may vary.

Button Template

Shows one of the following button choices for the end user for each option:

  • URL button: Opens a webpage in the application browser.
  • Postback button: Sends the payload defined by the developer to the Bots Platform to initiate action, for example, opens a chat window to a live agent.

Required Parameters

  • text: Enter the text consisting of up to 640 characters
  • buttons: Enter a maximum of 3 array items

Example

var message={
  "type": "template",
  "payload":
    {
     "template_type": "button",
     "text": "What do you want to do next?",
     "buttons":
       [{
         "type": "web_url",
         "title": "Show Website",
         "url": "https://petersapparel.parseapp.com"
        },
        {
         "type": "postback",
         "title": "Start Chatting",
         "payload": "USER_DEFINED_PAYLOAD"
        }
       ]
    }
  }
print(JSON.stringify(message));

Quick Replies Template – Text

Shows a formatted text message to the user with clickable text choices.
Required Parameters

  • text: Enter text consisting of up to 640 characters
  • title: Enter a title for each option

Example

var message={
  "type":"template",
  "payload":
    {
     "template_type":"quick_replies",
     "text":"Pick a color:",
     "quick_replies":
       [
        {
         "content_type":"text",
         "title":"Red",
         "payload":"DEVELOPER_DEFINED_PAYLOAD_FOR_PICKING_RED"
        },
        {
         "content_type":"text",
         "title":"Green",
         "payload":"DEVELOPER_DEFINED_PAYLOAD_FOR_PICKING_GREEN"
        }
       ]
    }
  }
print(JSON.stringify(message));

Quick Replies Template – Text and Image

Shows formatted text to the user with clickable text and images as choices.
Required Parameters

  • text: Enter text consisting of up to 640 characters
  • title: Enter a title for each option

Example

var message =
 {
  "type":"template",
  "payload":
    {
     "text":"Pick a color:",
     "template_type":"quick_replies",
     "quick_replies":
       [
        {
         "content_type":"text",
         "title":"Red",
         "payload":"DEVELOPER_DEFINED_PAYLOAD_FOR_PICKING_RED",
         "image_url": "https://cdn1.iconfinder.com/data/icons/brown-monsters/1024/Brown_Monsters_16-01.png",
        },
        {
         "content_type":"text",
         "title":"Green",
         "payload":"DEVELOPER_DEFINED_PAYLOAD_FOR_PICKING_GREEN",
         "image_url": "https://cdn3.iconfinder.com/data/icons/spring-2-1/30/Tree-128.png",
        }
       ]
    }
  }
print(JSON.stringify(message));

List Template

Shows a formatted list of choices to the user as clickable text and images as choices. List template has the following limitations:

  • Maximum of four elements
  • One optional button per element
  • One optional global button

Required Parameters

  • AlwaysShowGlobalButtons: set to true if the global button needs to be displayed always, by default it is set to false ensuring that the global buttons are displayed only when the number of entries in the list exceeds 3,
  • title: Enter a title for each option
  • elements

Example

var message =
{
        "type": "template",
        "AlwaysShowGlobalButtons":false,
        "payload": {
            "template_type": "list",
            "elements": [
                {
                    "title": "Classic T-Shirt Collection",
                    "image_url": "https://peterssendreceiveapp.ngrok.io/img/collection.png",
                    "subtitle": "See all our colors",
                    "default_action": {
                        "type": "web_url",
                        "url": "https://peterssendreceiveapp.ngrok.io/shop_collection",
                        "messenger_extensions": true,
                        "webview_height_ratio": "tall",
                        "fallback_url": "https://peterssendreceiveapp.ngrok.io/"
                    },
                    "buttons": [
                        {
                            "title": "View",
                            "type": "web_url",
                            "url": "https://peterssendreceiveapp.ngrok.io/collection",
                            "messenger_extensions": true,
                            "webview_height_ratio": "tall",
                            "fallback_url": "https://peterssendreceiveapp.ngrok.io/"
                        }
                    ]
                },
                {
                    "title": "Classic White T-Shirt",
                    "image_url": "https://peterssendreceiveapp.ngrok.io/img/white-t-shirt.png",
                    "subtitle": "100% Cotton, 200% Comfortable",
                    "default_action": {
                        "type": "web_url",
                        "url": "https://peterssendreceiveapp.ngrok.io/view?item=100",
                        "messenger_extensions": true,
                        "webview_height_ratio": "tall",
                        "fallback_url": "https://peterssendreceiveapp.ngrok.io/"
                    },
                    "buttons": [
                        {
                            "title": "Shop Now",
                            "type": "web_url",
                            "url": "https://peterssendreceiveapp.ngrok.io/shop?item=100",
                            "messenger_extensions": true,
                            "webview_height_ratio": "tall",
                            "fallback_url": "https://peterssendreceiveapp.ngrok.io/"
                        }
                    ]
                },
                {
                    "title": "Classic Blue T-Shirt",
                    "image_url": "https://peterssendreceiveapp.ngrok.io/img/blue-t-shirt.png",
                    "subtitle": "100% Cotton, 200% Comfortable",
                    "default_action": {
                        "type": "web_url",
                        "url": "https://peterssendreceiveapp.ngrok.io/view?item=101",
                        "messenger_extensions": true,
                        "webview_height_ratio": "tall",
                        "fallback_url": "https://peterssendreceiveapp.ngrok.io/"
                    },
                    "buttons": [
                        {
                            "title": "Shop Now",
                            "type": "web_url",
                            "url": "https://peterssendreceiveapp.ngrok.io/shop?item=101",
                            "messenger_extensions": true,
                            "webview_height_ratio": "tall",
                            "fallback_url": "https://peterssendreceiveapp.ngrok.io/"
                        }
                    ]
                },
                {
                    "title": "Classic Black T-Shirt",
                    "image_url": "https://peterssendreceiveapp.ngrok.io/img/black-t-shirt.png",
                    "subtitle": "100% Cotton, 200% Comfortable",
                    "default_action": {
                        "type": "web_url",
                        "url": "https://peterssendreceiveapp.ngrok.io/view?item=102",
                        "messenger_extensions": true,
                        "webview_height_ratio": "tall",
                        "fallback_url": "https://peterssendreceiveapp.ngrok.io/"
                    },
                    "buttons": [
                        {
                            "title": "Shop Now",
                            "type": "web_url",
                            "url": "https://peterssendreceiveapp.ngrok.io/shop?item=102",
                            "messenger_extensions": true,
                            "webview_height_ratio": "tall",
                            "fallback_url": "https://peterssendreceiveapp.ngrok.io/"
                        }
                    ]
                }
            ],
             "buttons": [
                {
                    "title": "View More",
                    "type": "postback",
                    "payload": "payload"
                }
            ]
        }
}
print(JSON.stringify(message));

Error Template

Shows formatted messages to an end user for validation, errors and warning messages.
Example

var message={
   "type":"error",
   "payload":{
      "color":"#F35A00",
      "text":"sample for error template"
   }
}
print(JSON.stringify(message));

Attachment Template

Provides support to display images, render videos, links and play audio files to a user based on specified URL links.

The following formats are supported for attachment template:

  • audio = [‘m4a’, ‘amr’, ‘wav’, ‘aac’, ‘mp3’],
  • video = [‘mp4’, ‘mov’, ‘3gp’, ‘flv’],
  • image = [‘png’, ‘jpg’, ‘jpeg’];

Note: To display images in the attachment template use the “url” of the image.

Examples

Audio Template:

var message ={
        "type": "message",
         "payload": {
          "text": "",
          "audioUrl": "https://file-examples-com.github.io/uploads/2017/11/file_example_MP3_700KB.mp3"
      }
}
print(JSON.stringify(message));

Image Template

To view image, use the following JS script:

var message = {
    "type": "image",
    "payload": {
    "url": " https://i.mdel.net/i/db/2017/12/822869/822869-800w.jpg"
    }
    }
    print(JSON.stringify(message));

Video Template

You can either download or watch the video directly in the bot.

To download and watch the video, use this JS script:

var message = 
   {
      "type": "video",
      "payload": {
     "url": " https://www.youtube.com/watch?v=a3aobWbIOj8"
    }
  }
    print(JSON.stringify(message));

To play the video within the bot, use this JS script:

var message = 
   {
       "type": "message",
      "payload": {
      "text": "",
      "videoUrl": "https://demo.kore.ai/barefoot/sites/default/files/demo_uploads/videoplayback.mp4"
    }
}
print(JSON.stringify(message));

Text Template

Shows messages to the user using Bots Platform defined default formatting.
Example

var message=
 {
   "text" : "message"
  }
print(JSON.stringify(message);

Carousel Template

Shows a horizontal scrollable carousel of items, each composed of an image attachment, a short description, and buttons to request user input.
Required Parameters:

  • title
  • image_url
  • elements
  • buttons (only up to three items)

Example

var message = {
  "type": 'template',
  "payload":
    {
     "template_type": 'carousel',
     "elements":
      [{
        "title": "Welcome to Peter\'s Hats1",
        "image_url": "https://previews.123rf.com/images/rez_art/rez_art1405/rez_art140500072/28632615-three-beef-tacos-with-cheese-lettuce-and-tomatos-Stock-Photo-taco.jpg",
        "subtitle": "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
        "default_action":
         {
           "type": "web_url",
           "url": "https://peterssendreceiveapp.ngrok.io/view?item=103"
           //or
           //"type": "postback",
           //"title": "discard",
           //"payload":"clear payload"
         },
        "buttons":
          [{
            "type": " postback",
            "title": "Buy now",
            "payload": "DEVELOPER_DEFINED_PAYLOAD_0"
           },
           {
            "type": "postback",
            "title": "Show more like this",
            "payload": "DEVELOPER_DEFINED_PAYLOAD_1"
           }]
       },
       {
        "title": "Welcome to Peter\'s Hats2",
        "image_url": "https://static.pexels.com/photos/46239/salmon-dish-food-meal-46239.jpeg",
        "subtitle": "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
        "default_action":
         {
           "type": "web_url",
           "url": "https://peterssendreceiveapp.ngrok.io/view?item=103"
          },
         "buttons":
           [{
             "type": "postback",
             "title": "Buy now",
             "payload": "DEVELOPER_DEFINED_PAYLOAD_0"
            },
            {
             "type": "postback",
             "title": "Show more like this",
             "payload": "DEVELOPER_DEFINED_PAYLOAD_1"
            }]
       },
       {
        "title": "Welcome to Peter\'s Hats3",
        "image_url": "https://previews.123rf.com/images/rez_art/rez_art1405/rez_art140500072/28632615-three-beef-tacos-with-cheese-lettuce-and-tomatos-Stock-Photo-taco.jpg",
        "subtitle": "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
        "default_action":
         {
           "type": "web_url",
           "url": "https://peterssendreceiveapp.ngrok.io/view?item=103"
         },
        "buttons":
          [{
            "type": "postback",
            "title": "Buy now",
            "payload": "DEVELOPER_DEFINED_PAYLOAD_0"
           },
           {
            "type": "postback",
            "title": "Show more like this",
            "payload": "DEVELOPER_DEFINED_PAYLOAD_1"
            }]
       },
       {
        "title": "Welcome to Peter\'s Hats4",
        "image_url": "https://static.pexels.com/photos/416458/pexels-photo-416458.jpeg",
        "subtitle": "Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.",
        "default_action":
          {
           "type": "web_url",
           "url": "https://peterssendreceiveapp.ngrok.io/view?item=103"
          },
         "buttons":
           [{
             "type": "postback",
             "title": "Buy now",
             "payload": "DEVELOPER_DEFINED_PAYLOAD_0"
            },
            {
             "type": "postback",
             "title": "Show more like this",
             "payload": "DEVELOPER_DEFINED_PAYLOAD_1"
            }]
     }]
  }
 }
print(JSON.stringify(message));

Piechart Template

This template is supported only for Web SDK; doesn’t apply for Mobile SDK.

Shows the data in a Pie chart in one of these three variations – regular full pie, donut pie, and donut pie with legend table. If you do not specify a type, “regular’ will be considered by default
Required Parameters

  • template_type
  • elements
var message = {
  "type": "template",
  "payload":
    {
     "text": "Travelling expenses report chart",
     "template_type": "piechart",
     "pie_type": "regular",
     "elements":
       [{
         "title": "Airlines",
         "value": "1264.0",
         "displayValue": "$ 1,234"
        },
        {
         "title": "Hotels",
         "value": "568.10",
         "displayValue": "$ 568"
        },
       {
        "title": "Food",
        "value": "324.50",
        "displayValue": "$ 324"
       }],
     speech_hint: "You spent $2855.71 from your account. Here is the breakup."
    }
  }
print(JSON.stringify(message));

Line Chart Template

This template is supported only for Web SDK; doesn’t apply for Mobile SDK.

Shows the data in a line chart.
Required Parameters

  • template_type
  • x_axis
  • elements

Example

var message =
 {
  "type": "template",
  "payload":
   {
    "text":"Peter Sam Report",
    "template_type": "linechart",
    "X_axis": ["15-Jan-2017", "20-Jan-2017", "25-Jan-2017", "30-Jan-2017"],
    "Auto_adjust_X_axis": "yes",
    "elements":
      [
       {
        "title":  "Peter",
        "values": [10,5,15,20],
        "displayValues": ["10ml","5ml","15ml","20ml"]
       },
       {
        "title": "Sam",
        "values": [30,15,12,60],
        "displayValues": ["30 mins","15 mns","12 mins","1 hour"]
       }
      ],
    speech_hint:"Here is your report"
   }
  }
print(JSON.stringify(message));

Bar Chart Template

This template is supported only for Web SDK; doesn’t apply for Mobile SDK.

Shows the data in a bar graph in one of these variants: a single data series simple bar graphs, multiple data series bar graphs, or stacked multiple data series bar graphs.
Required Parameters

  • template_type
  • x_axis
  • elements

Example

var message =
 {
   "type": "template",
   "pay load":
     {
       "text":"Peter Sam Report",
       "template_type": "barchart",
       "direction":"vertical",
       "auto_adjust_X_axis" : "no",
       "stacked":false,
       "X_axis": ["15-Jan-2017", "20-Jan-2017", "25-Jan-2017", "30-Jan-2017"],
       "Auto_adjust_X_axis": "yes",
       "elements":
          [
           {
            "title":  "Peter",
            "values": [10,5,15,20],
            "displayValues": ["10ml","5ml","15ml","20ml"]
           },
           {
            "title": "Sam",
            "values": [30,15,12,60],
            "displayValues": ["30 mins","15 mns","12 mins","1 hour"]
           }
          ],
       speech_hint:"Here is your report"
    }}
print(JSON.stringify(message));

Regular Table Template

This template is supported only for Web SDK; doesn’t apply for Mobile SDK.

Shows the data in a regular or responsive table format.
Required Parameters

  • template_type
  • columns: Array of column names in the table
var m  essage =
{
  "type": "template",
  "payload":
    {
     "template_type": "table",
     "text":"Account details",
     "columns":
       [
        ["Sl","center"],["Name"],["Designation"],["Salary","right"]
       ],
     "table_design": "regular",
     "elements":
       [
        {
          "Values": ["1","Peter","Producer","1,000"]
        },
        {
          "Values": ["2","Sam","Director","2,000"]
        },
        {
          "Values": ["3","Nick","DoP","1,500"]
        }
       ],
     speech_hint:"Here is your account details"
    }}
print(JSON.stringify(message));

Mini Table Template

This template is supported only for Web SDK; doesn’t apply for Mobile SDK.

For each row header in a table, this template shows column data as separate cards. This is ideally suitable for data with 3-4 columns and 4-5 rows.
Required Parameters

  • template_type
  • elements

Example

var message = {
  "type": "template",
  "payload": {
     "template_type": "mini_table",
     "layout": "horizontal",
     "text":"Account details",
     "elements": [
        {
         "primary":[["Current Accounts"],["300","right"]],
         "additional":[["CA00001","150"],["CA00123","50"],["CA23423","100"]]
        },
        {
         "primary":[["Savings Accounts"],["200","right"]],
         "additional":[["SA33001","75"],["SA67345","125"]]
        }
       ],
     speech_hint:"Here is your account details"
    }
  };
print(JSON.stringify(message));

BotKit SDK Message Formatting with Templates

You can also apply message templates in the BotKit SDK using the sendUserMessage function by setting the isTemplate parameter to true in the payload object as shown in the following example.

on_user_message: function(requestId, data, callback) {
 console.log("User Message ----->", data.message);
 //console.log(JSON.stringify(data));
 if (data.message === "Hi") {
    {
      var overrideMessagePayload =
         {
           body : JSON.stringify({
             "type": "template",
             "payload":
               {
                 "template_type": "button",
                 "text": "This is an example to demonstrate message templates sent from bot kit",
                 "buttons":
                    [{
                       "type": "postback",
                       "title": "Yes",
                       "payload": "Yes"
                     },
                     {
                       "type": "postback",
                       "title": "No",
                       "payload": "No"
                     }]
               }
             }),
           isTemplate :true
          }
    data.overrideMessagePayload= overrideMessagePayload;}
   return sdk.sendUserMessage(data, callback);
 }

Standard Markdown Support

You can apply your formatting directly in JavaScript using Kore.ai markdown as described.

  • Bold – *text to be bolded* Do not add spaces after or before the ” * ” symbol. For example, Here is *bold*.
  • Italic – ~test to be italicized~ Do not add spaces after or before the ” ~ ” symbol. For example, Here is ~italics~. Preceeding and succeeding _ will also italicise the enclosed text, i.e. Here is _italics_.
  • Link – [Text for the link here](http://myCompany.com) For example, Here is a link to [Kore.ai.com](https://kore.ai/).
  • New Line – \n One line indention.
  • Multi Line – \n\n\n Three line indentions.
  • Image – ![Text for the link here](http://myCompany.com) For example, ![My image](http://d1hqmx8kqvpnpa.cloudfront.net/f-eeca5df3-7580-5a09-9aa3-09f809b44ac4.png)
  • List
    • Unordered Bulleted List – * Text for the list time  Add a space after the ” * ” symbol.
      • * This is an example of an unordered list Bullet 1.
      • * This is an example of an unordered list Bullet 2.
      • * This is an example of an unordered list Bullet 3.
    • Ordered List
      • 1. This is an example of an ordered list Bullet 1.
      • 2. This is an example of an ordered list Bullet 2.
      • 3. This is an example of an ordered list Bullet 3.
  • Preformatted Text – “`text“` The text between the ” “` ” symbols is formatted. For example, Here is an example of ```preformatting```.>
  • Paragraph Indent – >> For example, >>This is indented once.
  • Multi Indent – >>>> For example, >>>>This is indented twice.
  • Heading – #h1, #h2, #h3, #h4, #h5, #h6 For example,
    • Here is an example of #h1Heading1.
    • Here is an example of #h2Heading2.
    • Here is an example of #h3Heading3.
    • Here is an example of #h4Heading4.
    • Here is an example of #h5Heading5.
    • Here is an example of #h6Heading6.
  • Horizontal Rule – ___ Three underscores inserts a horizontal line. For example, This is a horizontal rule line, added three times. _________

Default Message Templates for Web SDK

When custom formatting is not defined, the following default message formatting types apply to the Web SDK.

  • Choice Message
    • If the number of options is 3 or less, the Button Template is used.
    • If the number of options is between 3  and 10, the Quick Replies Template is used.
    • If the number of options is greater than 10, the Quick Replies Template is used. The 9th option is displayed as Show more which when clicked opens the next set of options.
    • If the button title > 20 characters, 18 characters and two periods get displayed. When the user clicks the title, the full title gets displayed.
  • Confirmation Message
    • Quick Replies Template is used with Yes and No options.
  • Question Message
    • Plain text.
  • Error Message
    • Text with red font color is sent as an attachment
  • Warning Message
    • Text with orange font color is sent as an attachment
  • Validation Message
    • Text with yellow font color is sent as an attachment
  • Info, Statement, Greeting, Chit Chat Messages
    • Plain text

Custom Templates

Apart from using the above templates, you can build your own custom template.

The following are the custom templates provided for you at webSDK for reference to build your own templates.

  1. Drop down template
    var message =  {
            "type": "template",
            "payload": {
                "template_type": "dropdown_template",
                "heading":"please select : ",
                "elements": [
                    {
                        "title": "United Arab Emirates Dirham",
                        "value":"AED"
                    },
                    {
                        "title": "Australian Dollar",
                        "value":"AUD"
                    },
                    {
                        "title": "Canadian Dollar",
                        "value":"CAD"
                    },
                    {
                        "title": "Swiss Franc",
                        "value":"CHF"
                    },
                    {
                        "title": "Chinese Yuanr",
                        "value":"CNY"
                    },
                    {
                        "title": "Czech Koruna",
                        "value":"CZK"
                    }
               
                ],
            }
    };
    print(JSON.stringify(message));

  2. Like-dislike template:
    var message = {
      "type": "template",
      "payload": {
         "template_type": "like_dislike"
         }
      };
    print(JSON.stringify(message))

  3. Multi-select Template:
    var message = {
      "type": "template",
      "payload": {
          "template_type": "multi_select",
          "elements": [
             {
               "title": "Classic T-Shirt Collection",
               "value":"tShirt"
              },{
               "title": "Classic Shirt Collection",
               "value":"shirts"
              },
              {
               "title": "Classic shorts Collection",
               "value":"shorts"
              }
            ],
      "buttons": [
         {
           "title": "Done",
           "type": "postback",
           "payload": "payload"
         }
        ]
      }
    };
    print(JSON.stringify(message))

To understand customized JavaScript responses and channel-specific templates, refer to Customize JavaScript Responses in User Prompts.

Menu