GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Working with the Builder
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations

CONCEPTS
Design
Storyboard
Dialog Tasks
Overview
Dialog Builder
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Group Node
Agent Transfer
User Prompts
Voice Call Properties
Dialog Task Management
Connections & Transitions
Component Transition
Context Object
Event Handlers
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Add Knowledge Graph to Bot
Create the Graph
Build Knowledge Graph
Add FAQs
Run a Task
Build FAQs from an Existing Source
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Training
Knowledge Graph Analysis
Knowledge Graph Import and Export
Importing Knowledge Graph
Exporting Knowledge Graph
Creating a Knowledge Graph
From a CSV File
From a JSON file
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Digital Forms
Views
Introduction
Panels
Widgets
Feedback Survey
Train
Introduction
ML Engine
Introduction
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Sentinment Management
Tone Analysis
Test & Debug
Talk to Bot
Utterence Testing
Batch Testing
Conversation Testing
Deploy
Channels
Publish
Analyze
Introduction
Conversations Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Meta Tags
Dashboards and Widgets
Conversations History
Conversation Flows
Feedback Analytics
NLP Metrics
Containment Metrics
Usage Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Masking PII Details
Variables
IVR Settings
General Settings
Assistant Management
Data Table
Table Views
App Definitions
Sharing Data Tables or Views

HOW TOs
Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters

APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism

ADMINISTRATION
Introduction
Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
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  5. Bot Management
  6. Subscription Plans4 min read

Subscription Plans4 min read

The Kore.ai Platform supports e-commerce journeys for subscriptions to various plans. It supports a pay-as-you-go model where you can start using the platform with free sessions. After the free sessions, you can reload your accounts with reasonable amounts (starting from $100), and be charged only for the consumed sessions. 

Usage Plans

The platform offers plans based on the Pay-as-you-go model. You can pay only for what you use in these plans and can purchase additional usage sessions by reloading your account. The Pay-as-you-go model is comprised of four plans:

  • Basic Plan
  • Standard Plan
  • Enterprise Plan
  • Free to Try Plan

Basic Plan

The Basic plan is aimed to serve users who only need FAQs/Knowledge Graph-based bots. This plan does not support Dialog Tasks and other types of tasks.

Standard Plan

This is the recommended plan for all users. It includes all the features available on the platform except enterprise features like AD SyncThe usage limits will be more conservative when compared to the Enterprise plan.

Enterprise Plan

This plan includes access to all the platform features and is targeted to serve enterprise users. It provides better usage and rate limits when compared to Basic and Standard plans.

Free to Try Plan

The Free to Try plan is essentially the Enterprise plan but with free sessions. This plan is aimed at encouraging the users to explore the platform features before they make a purchase.

Plan Details

The following table lists feature-wise offerings under the above mentioned plans

Feature Plan
Basic Standard Enterprise
Deployment Model Cloud, Hybrid Cloud, Hybrid Cloud, Hybrid and On-prem
Free Sessions
(for a max. of 5 bots per account)
5,000 5,000 5,000
Storyboard No Yes Yes
Dialog Builder No Yes Yes
Maximum allowed Dialog Tasks NA 200 400
Alert Tasks
(Notification frequency)
No Yes
(5 per hour per user)
Yes
(5 per hour per user)
Knowledge Extraction Yes Yes Yes
Knowledge Graph Yes Yes Yes
Maximum FAQs 500 1,000 4,000
Multi-Channel Support Yes Yes Yes
Multi-language Support Yes Yes Yes
Multi-Engine NLP Yes Yes Yes
Universal Bots No Yes Yes
Conversational Intelligence NA Yes Yes
Maximum Training Utterances 10,000 10,000 50,000
ML Training Models NA Yes, only for the Standard Network Model Yes
Maximum Test Cases
per Batch Test Suite
5,000 10,000 20,000
Maximum Test Cases
for Conversation Testing
5,000 10,000 20,000
Dashboards – Custom Widgets No 10 Unlimited
Date range for Analytics 3 Months 3 Months 1 year
Versions (History) 10 Versions 20 Versions 40 Versions
IVR Sandbox No Yes Yes
Access to Public API Yes Yes Yes
AD Sync No No Yes
SSO Yes Yes Yes
Cloud Connector No Yes Yes

Support Plans

Kore.ai offers plans for technical support for resolving any of the defects and queries. Support plans are assigned to an individual bot and are independent of usage plans. It is comprised of four plans:

  • Free Support Plan
  • Default Support Plan
  • Standard Plan
  • Enterprise Plan

Free Support Plan

The Free Support Plan applies for bots that are not yet published and for bots that are published under free sessions.

Basic Plan

This is the default support plan for all the paid bots.

Standard Plan

This plan includes video conference support and better SLAs when compared to the Basic plan.

Enterprise Plan

This plan is targeted to serve enterprise users. It provides better support and SLAs when compared to Basic and Standard plans.

Plan Details

The following table lists offerings under the above-mentioned plans

Support Offering Plan
Free Basic Standard Enterprise
Community Access Yes Yes Yes Yes
Email No Yes Yes Yes
Video Conference No No Yes Yes
Incident Tickets No Yes Yes Yes
Relationship Manager No No No Yes
Support Availability NA 8*5 24*7 24*7
S1 Critical –
Initial Response
NA 4 Hrs 2 Hrs 30 Mins
S1 Critical –
Resolution
NA 30 Days 15 Days 7 Days

Plan Implementation

Most of the abovementioned restrictions are implemented while publishing the bot, not at the design time. For example, you are free to add as many FAQs as you want in a given bot but will not be able to publish more than 500 (under basic plan) FAQs.

The following restrictions are enforced at the bot development phase:

  • Universal Bots
  • Max. Test Cases per Batch Test Suite
  • Dashboards – Custom Widgets
  • Date range for Analytics
  • Versions (History)
  • IVR Sandbox
  • AD Sync
  • Data Retention
  • Cloud Connector
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