The following are the different bot types supported by Kore.ai:
Standard Bots
Standard VAs are the most common type of virtual assistants. Using these, you can create dialogs, alerts, actions, information tasks, and knowledge graphs, as well as flows that map one task to another. For more information, refer to Defining a Standard Bot.
Universal Bots
Universal VAs facilitate a scalable, modular approach to VA building by helping you link several Virtual Assistants into one. The universal VA executes the tasks and functions of the linked VAs by routing relevant utterances to them. Once you publish a universal virtual assistant, changes made in the linked VAs automatically reflect in the universal VA. As a creator or developer of a virtual assistant, you can add any VAs (published and configured) to a universal VA and access their underlying tasks and functions. When you publish a universal virtual assistant, the end users can only access the tasks that are published in the linked VAs. For more information, refer to Defining Universal Virtual Assistants.
Smart Bots
Standard VAs are the most common type of virtual assistants. Using these, you can create dialogs, alerts, actions, information tasks, and knowledge graphs, as well as flows that map one task to another. For more information, refer to Defining Smart Virtual Assistants.
Template Bots
You can install one or more fully functional, end-to-end Kore.ai template VAs from the Template Store, then customize and publish to understand how to configure virtual assistants. For more information, refer to Store.