GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Working with the Builder
Building a Virtual Assistant
Using Workspaces
Release Notes
Current Version
Previous Versions
Deprecations

CONCEPTS
Design
Storyboard
Dialog Tasks
Overview
Dialog Builder
Node Types
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Group Node
Agent Transfer
User Prompts
Voice Call Properties
Dialog Task Management
Connections & Transitions
Component Transition
Context Object
Event Handlers
Knowledge Graph
Introduction
Knowledge Extraction
Build Knowledge Graph
Add Knowledge Graph to Bot
Create the Graph
Build Knowledge Graph
Add FAQs
Run a Task
Build FAQs from an Existing Source
Traits, Synonyms, and Stop Words
Manage Variable Namespaces
Update
Move Question and Answers Between Nodes
Edit and Delete Terms
Edit Questions and Responses
Knowledge Graph Training
Knowledge Graph Analysis
Knowledge Graph Import and Export
Importing Knowledge Graph
Exporting Knowledge Graph
Creating a Knowledge Graph
From a CSV File
From a JSON file
Auto-Generate Knowledge Graph
Alert Tasks
Small Talk
Digital Skills
Digital Forms
Views
Introduction
Panels
Widgets
Feedback Survey
Train
Introduction
ML Engine
Introduction
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
NLP Configurations
NLP Guidelines
Intelligence
Introduction
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Sentinment Management
Tone Analysis
Test & Debug
Talk to Bot
Utterence Testing
Batch Testing
Conversation Testing
Deploy
Channels
Publish
Analyze
Introduction
Conversations Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Meta Tags
Dashboards and Widgets
Conversations History
Conversation Flows
Feedback Analytics
NLP Metrics
Containment Metrics
Usage Metrics
Smart Bots
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Masking PII Details
Variables
IVR Settings
General Settings
Assistant Management
Data Table
Table Views
App Definitions
Sharing Data Tables or Views

HOW TOs
Build a Flight Status Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Web SDK Tutorial
Widget SDK Tutorial
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters

APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Using the BotKit SDK
BotKit SDK Tutorial - Blue Prism

ADMINISTRATION
Introduction
Assistant Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Compliance
Using Single-Sign On
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
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  3. Virtual Assistants
  4. Channel Enablement
  5. Adding the Google Chat Channel2 min read

Adding the Google Chat Channel2 min read

To launch your bot on Google chat, you must:

  • Enable Google Chat API
  • Create a Service Account
  • Set Up the Integration.
  • Set Up the Bot Configurations

Enable Google Chat API

  1. Log in to Google Developer Console.
  2. Click Enable APIs and Services.
  3. Search and select Google Chat API.
  4. Click Enable.
  5. On enabling the API, you are redirected to the Overview page of the Google Chat API.

Set Up API Configurations

  1. Go to the Configurations section from the left pane and provide all the required details like:
    • Bot name
    • Avatar URL
    • Description
  2. Under Functionality choose both Bot works in direct messages and Bot works in rooms options.
  3. Under Connection Settings:
    • Select the Bot URL option.
    • Enter the Webhook URL provided by Kore.ai from the Configurations tab of the channel setup page.
  4. Select the appropriate option under Permissions.

Create a Service Account

You must set up the credentials to facilitate the integration.

  1. From the Credentials page, click Create credentials and select the Service account.
  2. From the Service account drop-down list, select the New service account option.
  3. Provide a name for your service account, service account description, and click Create and Continue.
  4. Once the service account is created there are 2 optional steps:
    • Grant this service account access to project
    • Grant users access to this service account
  5. Click on the Done button.
  6. Once a service account is created navigate to the Credentials page and click on Manage service accounts.
  7. Navigate to the Manage service accounts page.
  8. From the Manage service accounts page click on Manage keys.
  9. From the Manage Keys page click on Add Key button, select Create new key from the drop down, select JSON option, and click on Create button.

A JSON file will be generated and you need to copy the client_email, and private_key that needs to be inputted into the respective section of the configurations tab of the channel setup page.

Set Up the Bot Configurations

  1. In the Bot Platform, navigate to the Configuration page for the Google Chat channel.
  2. Enter the following configuration details:
    • WEBHOOK URL – Copy this URL and provide it in the Configurations of Google Chat API page.
    • Client Email Copy the value of the client_email field present in the credentials JSON file of your Service Account and enter it here.
    • Private Key Copy the value of the private_key field present in the credentials JSON file of your Service Account and enter it here
  3. Select the Yes and click Save to enable Google Chat channel.
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